Ink Technician Jobs in Raleigh, NC (NOW HIRING)

Wintellisys, Inc. has joined with a large company in search of a Service Desk Technician.

This is a Contract to Hire position in Morrisville, NC.

Essential Duties and Responsibilities:

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Field incoming help requests from end users via telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Perform post-resolution follow-ups to help requests.
• Assist with and resolve all helpdesk and desktop related tickets submitted to the Infrastructure team by the company through the ticketing system.
• Thorough documentation of issue resolution within the helpdesk ticket.
• Attention to detail when troubleshooting and interacting with users.
• Thorough troubleshooting and seeing to completion any issue assigned.
• Ability to balance between premature closing of issues or un-necessarily prolonged ticket life.
• Build rapport and elicit problem details from help desk customers.
• Use of remote assistance tools to assist users at multiple facilities.
• Use of IT knowledgebase(s), Internet and any other appropriate resources for the purpose of independent troubleshooting.
• Assist with the maintenance of the In-Flow Inventory Control system by keeping all stock up to date through the In-Flow software and accurately forecasting supply stock and proper ordering of stock when needed.
• Assist with maintenance of the printing environment, not limited to, but including: Print Server, Physical printers, Print drivers, toner/ink supply, Printer wiki upkeep, and scheduling and logging 3rd party maintenance/repair calls.
• Hardware maintenance and working with vendors on timely warranty issues, including but not limited to: IP Phones, Thin Clients, mice/keyboards, monitors, printers/scanners, desktop computers, laptop computers.
• Various user account setups as instructed by Infrastructure personnel.
• Complete setup and configuration of company laptops and desktops and troubleshooting these devices as well.
• Use of VM web console for purposes of troubleshooting thin clients/VDI
• Reports to and collaborates within reason with members of the IT Infrastructure team.
• Ability to work independent while at remote sites and update/complete work within a timely manner.
• Responsible for the timely communication with other members of the IT Infrastructure team, Infrastructure management and vendors by use of multiple line of communication, including, but not limited to the following: Verbal/in person communication, phone communication, e-mail communication, and by documenting comments within the ticketing system.
• Must work well with senior Infrastructure members and management.
• Ability to accept initiates, work and complete IT projects within the scope and experience level appropriate for a mid-senior level desktop administrator. Must complete these projects in a timely manner and communicate effectively and issues that may come up during projects.
• Maintain proper sense of IT security and report security violations to Systems Administrators as soon as a violation is known/discovered.
• Adapt to changing roles and responsibilities as set forth by IT Infrastructure management and the company.
• Escalate problems (when required) to the appropriately experienced technician.
• Any other tasks or projects as assigned by immediate supervisor.

Minimum Job Requirements:

• College diploma or university degree in the field of computer science and/or 3-5 years equivalent work experience.
• Certifications in Comptia A+, Comptia Network+, Microsoft MCP are all a plus.
• Knowledge of basic computer hardware.
• Experience with desktop and server operating systems, including [Win10, Win 7, Server 2008/2012]
• Working knowledge of a range of diagnostic utilities.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

If interested in learning more about Wintellisys and this opportunity, please submit your resume for consideration to Vicki Clinton, vclinton@wintellisys.com

Job ID Number: J-239 (Please reference in call or email)

To learn more about our services visit www.wintellisys.com