Initial Loss Reporting Associate Jobs in Arizona

POSITION DESCRIPTION

Job Title

Associate, Loss Prevention DC

Job Code

7705

Department # & Name

Loss Prevention

Location

??DC’s?

Position Reports to

LP Supervisor

GENERAL PURPOSE:

Briefly summarize the overall purpose of the position. This is a short explanation of the job’s primary purpose and functions.

The primary purpose of a Loss Prevention and Safety Associate, (LPA), is to protect the associates and assets of Ross. The LPA should proactively strive to support a Safety-first Culture, by enforcing and maintaining the company’s established processes for facility safety and security and prevention of accidents and injuries. The LPA shall conduct safety audits and monitor for fire hazards. The LPA shall proactively identify and urgently resolve safety matters affecting associate safety.

The LPA must respond to incidents, assess the situation, and make decisions. The LPA shall maintain post and monitor the assigned area of responsibility, conduct patrols, security audits, and utilize tools, technology, and processes for impacting shrink. The LPA shall promote prevention through awareness and work to mitigate shrink by discovery, investigation, and resolution of theft.

The LPA must exemplify good judgment and strong decision-making skills with regards to managing inbound traffic and driver relations at the guard shack and associate, visitor, vendor, and contractor relations in our front lobbies. During times of Pandemic, the LPA is responsible for health screening and making subsequent decisions on entry and secondary screening. Loss Prevention Associates are expected to maintain confidentiality in respecting employees’ privacy within the company guidelines and procedures. The LPA should contribute to positive company and department morale by participating in a strong and proactive team effort in supporting the company’s goals.

The Associate must be able to effectively understand and communicate goals, objectives, and accomplishments to Peers and Supervisors, effectively ask appropriate questions or express concerns on job-related labor issues to their Supervisor and/or the DC Loss Prevention Manager.

ESSENTIAL FUNCTIONS:

List the core duties or tasks that are fundamental to the performance of the job. This section provides detailed information about the job’s tasks, duties, responsibilities, tool and equipment uses. Define the purpose, function and the result to be accomplished. Duties and responsibilities should be listed in order of their importance, occurrence, or time requirements.

Maintain Safe Environments

• Conduct Code 50 Screening process for all associates, visitors, contractors, and vendors.

• Administer and provision access control in accordance with LP SOP and visitor management processes for all Associates, New Hires, Visitors, Vendors, and Contractors.

• Perform Guard Shack operations to include trailer check-in and out and ensure proper procedures are adhered to in order to maintain security of merchandise and Ross sites.

• Maintain physical security and control of the entire site to include the trailer yard, perimeter of building(s), and parking lots in accordance to Ross Policy and Procedure.

• Conduct Security audits, identify security concerns, and communicate deficiencies.

• Identify, report investigative leads from direct observations and audits.

• Assist with resolving investigative matters with associate theft, work-place violence, and other general incidents

Developing Teams and Partnerships

• Work with DC Departments to address security and safety violations and incidents.

• Effective communication on incidents and investigations through various communication channels with appropriate stakeholders.

• Promote team-oriented environment to resolve conflict situations.

Safety and Security Preparedness and Response

• Perform assigned duties during emergency situations as directed by the Emergency Preparedness Manual.

• Interfacing with Police and Fire officials during emergency situations.

• Respond and assist the LP Sr. Agent/Supervisor with incidents to include communication and follow-up.

• Effective use of Ross’s technology, data and analytics to proactively support the organization's goals.

COMPETENCIES:

List 4-8 competencies for the position. Competencies describe what an associate must demonstrate to be successful while performing a specific job.

• Customer service

• Interpersonal effectiveness

• Analysis

• Independence

• Judgement

• Integrity

• Conflict management

• Communication

• Functional/Technical skills

• Adaptability

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

List Education level, Years of Experience, Technical Knowledge, and/or Certifications required for the position.

• High School Diploma or GED Required, College Degree Preferred.

• Ability to effectively utilize and maintain access control systems, CCTV, and two-way radio communication.

• Complete understanding around Loss Prevention SOP manual and OSHA 1910 Guidelines.

• Strong command of English, both oral and written.

• Well-developed interpersonal skills that include the ability to diffuse and resolve intensive conflict situations.

• Basic computer skills and data entry to include use of Microsoft Office products, RDM, Smartsheets, etc.

• Willing and able to work a flexible schedule as business needs warrant.

• Ability to work on own to complete assignments and tasks.

• Exceptional customer service skills to enhance interactions with associates, visitors, vendors, and contractors.

• Must be able to complete LP Agent new hire checklist/training packet within 90 days of employment.

PHYSICAL REQUIREMENTS/ADA:

Please include any additional physical requirements below the standard requirements (including any travel, lifting, pushing, or pulling)

Job requires ability to work in a warehouse environment, on a concrete floor all day. ?

Requires continuous standing, walking, hearing, pushing, and pulling.

Consistent timeliness and regular attendance is necessary.?

Frequently reaching, bending, stooping, talking, hearing (audio equipment), handling objects with hands and lifting up to 50 lbs. as needed throughout the shift.

Requires talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Vision requirements: Ability to see information in print and/or electronically.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

POSITION DESCRIPTION

Job Title

Associate, Loss Prevention DC

Job Code

7705

Department # & Name

Loss Prevention

Location

??DC’s?

Position Reports to

LP Supervisor

GENERAL PURPOSE:

Briefly summarize the overall purpose of the position. This is a short explanation of the job’s primary purpose and functions.

The primary purpose of a Loss Prevention and Safety Associate, (LPA), is to protect the associates and assets of Ross. The LPA should proactively strive to support a Safety-first Culture, by enforcing and maintaining the company’s established processes for facility safety and security and prevention of accidents and injuries. The LPA shall conduct safety audits and monitor for fire hazards. The LPA shall proactively identify and urgently resolve safety matters affecting associate safety.

The LPA must respond to incidents, assess the situation, and make decisions. The LPA shall maintain post and monitor the assigned area of responsibility, conduct patrols, security audits, and utilize tools, technology, and processes for impacting shrink. The LPA shall promote prevention through awareness and work to mitigate shrink by discovery, investigation, and resolution of theft.

The LPA must exemplify good judgment and strong decision-making skills with regards to managing inbound traffic and driver relations at the guard shack and associate, visitor, vendor, and contractor relations in our front lobbies. During times of Pandemic, the LPA is responsible for health screening and making subsequent decisions on entry and secondary screening. Loss Prevention Associates are expected to maintain confidentiality in respecting employees’ privacy within the company guidelines and procedures. The LPA should contribute to positive company and department morale by participating in a strong and proactive team effort in supporting the company’s goals.

The Associate must be able to effectively understand and communicate goals, objectives, and accomplishments to Peers and Supervisors, effectively ask appropriate questions or express concerns on job-related labor issues to their Supervisor and/or the DC Loss Prevention Manager.

ESSENTIAL FUNCTIONS:

List the core duties or tasks that are fundamental to the performance of the job. This section provides detailed information about the job’s tasks, duties, responsibilities, tool and equipment uses. Define the purpose, function and the result to be accomplished. Duties and responsibilities should be listed in order of their importance, occurrence, or time requirements.

Maintain Safe Environments

• Conduct Code 50 Screening process for all associates, visitors, contractors, and vendors.

• Administer and provision access control in accordance with LP SOP and visitor management processes for all Associates, New Hires, Visitors, Vendors, and Contractors.

• Perform Guard Shack operations to include trailer check-in and out and ensure proper procedures are adhered to in order to maintain security of merchandise and Ross sites.

• Maintain physical security and control of the entire site to include the trailer yard, perimeter of building(s), and parking lots in accordance to Ross Policy and Procedure.

• Conduct Security audits, identify security concerns, and communicate deficiencies.

• Identify, report investigative leads from direct observations and audits.

• Assist with resolving investigative matters with associate theft, work-place violence, and other general incidents

Developing Teams and Partnerships

• Work with DC Departments to address security and safety violations and incidents.

• Effective communication on incidents and investigations through various communication channels with appropriate stakeholders.

• Promote team-oriented environment to resolve conflict situations.

Safety and Security Preparedness and Response

• Perform assigned duties during emergency situations as directed by the Emergency Preparedness Manual.

• Interfacing with Police and Fire officials during emergency situations.

• Respond and assist the LP Sr. Agent/Supervisor with incidents to include communication and follow-up.

• Effective use of Ross’s technology, data and analytics to proactively support the organization's goals.

COMPETENCIES:

List 4-8 competencies for the position. Competencies describe what an associate must demonstrate to be successful while performing a specific job.

• Customer service

• Interpersonal effectiveness

• Analysis

• Independence

• Judgement

• Integrity

• Conflict management

• Communication

• Functional/Technical skills

• Adaptability

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

List Education level, Years of Experience, Technical Knowledge, and/or Certifications required for the position.

• High School Diploma or GED Required, College Degree Preferred.

• Ability to effectively utilize and maintain access control systems, CCTV, and two-way radio communication.

• Complete understanding around Loss Prevention SOP manual and OSHA 1910 Guidelines.

• Strong command of English, both oral and written.

• Well-developed interpersonal skills that include the ability to diffuse and resolve intensive conflict situations.

• Basic computer skills and data entry to include use of Microsoft Office products, RDM, Smartsheets, etc.

• Willing and able to work a flexible schedule as business needs warrant.

• Ability to work on own to complete assignments and tasks.

• Exceptional customer service skills to enhance interactions with associates, visitors, vendors, and contractors.

• Must be able to complete LP Agent new hire checklist/training packet within 90 days of employment.

PHYSICAL REQUIREMENTS/ADA:

Please include any additional physical requirements below the standard requirements (including any travel, lifting, pushing, or pulling)

Job requires ability to work in a warehouse environment, on a concrete floor all day. ?

Requires continuous standing, walking, hearing, pushing, and pulling.

Consistent timeliness and regular attendance is necessary.?

Frequently reaching, bending, stooping, talking, hearing (audio equipment), handling objects with hands and lifting up to 50 lbs. as needed throughout the shift.

Requires talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Vision requirements: Ability to see information in print and/or electronically.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional ex