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Ingram Connect Jobs (NOW HIRING)

Holliday Ingram, LLC

Closing Paralegal

Greenville, SC · On-site

When you join Holliday Ingram, you're joining a team that: * Puts people first - always * Leads ... Adequately communicate with all parties connected to the transaction using Qualia Connect ...

Holliday Ingram, LLC

Closing Paralegal

Greenville, SC · On-site

When you join Holliday Ingram, you're joining a team that: * Puts people first - always * Leads ... Adequately communicate with all parties connected to the transaction using Qualia Connect ...

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What is the difference between Ingram Connect vs Ingram Associate?

AspectIngram ConnectIngram Associate
Required CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; entry-level position
Work EnvironmentOffice settings, warehouses, or distribution centersOffice or warehouse environments, often in logistics or distribution
Employer & Industry UsageUsed by Ingram Micro for sales, logistics, and support rolesCommonly used for entry-level roles within Ingram Micro's distribution network

Ingram Connect typically refers to roles involving customer support, sales, or logistics within Ingram Micro, often requiring industry certifications. Ingram Associate positions are usually entry-level roles focused on warehouse or distribution tasks. Both roles are integral to Ingram Micro's operations but differ in responsibilities and experience requirements.

How does collaboration typically work within the Ingram Connect team, and what departments do team members frequently interact with?

Team members in Ingram Connect often work cross-functionally, collaborating closely with sales, technical support, and vendor management teams. Daily responsibilities may include coordinating with sales representatives to ensure seamless order processing, assisting technical teams with customer inquiries, and working with vendors to manage product availability. This environment fosters strong communication skills and adaptability, as team members regularly handle diverse tasks and interact with various departments to ensure smooth customer experiences and operational efficiency.

What is Ingram Connect and what services does it offer?

Ingram Connect is a digital platform provided by Ingram Micro that helps partners and resellers manage and purchase IT products, solutions, and cloud services. It streamlines the procurement process, provides access to product information, pricing, and inventory, and offers tools for order management and support. The platform is designed to make it easier for businesses to source technology products and services efficiently and securely.

What are the key skills and qualifications needed to thrive as an Ingram Connect Specialist, and why are they important?

To thrive as an Ingram Connect Specialist, you need strong customer service skills, knowledge of sales processes, and familiarity with distribution or supply chain management, typically supported by a relevant degree or experience. Proficiency in CRM software, order management systems, and basic Microsoft Office tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out in this role. These skills ensure efficient client support, accurate order processing, and smooth coordination between customers and internal teams.
Infographic showing various Ingram Connect job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution.
Client Services Coordinator

Client Services Coordinator

Ingram Content Group

La Vergne, TN • On-site

$18.35 - $22.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Ingram Content Group rating

7.6

Company rating: 7.6 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

117th of 338 rated logistics

Job description

Company Description
Job Description
Ingram Content Group (ICG)is hiring for a Client Services Coordinator to contribute to our IngramSpark team in LaVergne, TN just outside Nashville.
This individual will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!
Required Qualifications:
  • High school diploma or GED
  • 1 year customer/client service experience

Preferred Skills:
  • Bachelor's degree
  • Customer-facing experience
  • Experience using critical thinking and problem-solving skills

Key Responsibilities:
  • Acts as the primary and oftentimes sole point of contact for customers.
  • Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
  • Increase sales volume via clarification of special offerings and upselling.
  • Deals with all publisher queries efficiently and accurately on the phone, email and chat.
  • Ensures customer questions and concerns are resolved with a satisfactory resolution.
  • Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
  • Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
  • Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
  • Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.
  • Support the drive for sales growth via effective execution of upselling.
  • Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.
  • Attend recurring virtual meetings with customers to provide white-glove level of service and support.
  • Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.

Hiring Salary Range: $18.35/hr - $22.20/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Qualifications
Additional Information
Perks/Benefits:
  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 10 vacation days & 10 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
    • Wellness program with access to onsite gym and basketball court for associates
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Take breaks or brainstorm in our game room with ping pong & foosball
  • Casual Dress Code

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
  • EOE-Race/Gender/Veterans/Disabled
  • We participate in EVerify.
  • EEO Poster in English
  • EEO Poster in Spanish

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