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Infusion Billing Collections Jobs in Iowa (NOW HIRING)

Infusion Billing Collections information

What is infusion billing collections?

Infusion billing collections refer to the process of managing and collecting payments for infusion therapy services, which involve the administration of medication directly into a patient’s vein. This includes submitting accurate claims to insurance companies, following up on unpaid or denied claims, and ensuring patients and insurers are billed correctly for the treatments provided. The goal is to maximize reimbursement for healthcare providers while ensuring compliance with regulations and minimizing financial losses. Specialists in this field must understand medical coding, insurance policies, and regulatory requirements specific to infusion therapy.

What are the key skills and qualifications needed to thrive as an infusion billing collections specialist?

To thrive as an Infusion Billing Collections specialist, you need strong knowledge of medical billing procedures, insurance protocols, and healthcare reimbursement, often supported by experience in healthcare billing or a related certification. Proficiency with medical billing software, electronic health records (EHR) systems, and insurance claims platforms is typically required. Attention to detail, problem-solving abilities, and effective communication with patients and payers are essential soft skills. These competencies ensure accurate claims processing, timely collections, and compliance with healthcare regulations, directly affecting the organization's financial health.

What are some common challenges faced in an infusion billing collections role, and how can they be addressed?

Professionals in Infusion Billing Collections often encounter challenges such as navigating complex insurance authorizations, managing denied claims, and ensuring timely reimbursement for high-cost medications. Successfully addressing these challenges involves maintaining up-to-date knowledge of payer policies, utilizing strong communication skills to resolve claim issues with both insurers and patients, and working closely with clinical and administrative teams to verify documentation accuracy. Proactive follow-up and attention to detail are essential for reducing delays and optimizing cash flow in this specialized billing environment.

What is the difference between Infusion Billing Collections vs Medical Billing Specialist?

AspectInfusion Billing CollectionsMedical Billing Specialist
CredentialsKnowledge of infusion therapy billing, certifications like CPC or CCSMedical billing certifications, CPC or equivalent
Work EnvironmentSpecialized clinics, hospitals, infusion centersDoctors' offices, hospitals, outpatient clinics
Employer & IndustryHealthcare providers focusing on infusion treatmentsGeneral healthcare facilities across various specialties

Infusion Billing Collections focuses specifically on billing and collections related to infusion therapy services, requiring specialized knowledge of infusion procedures and insurance policies. Medical Billing Specialists handle a broader range of medical billing tasks across multiple healthcare settings. While both roles require billing certifications, Infusion Billing Collections professionals need industry-specific expertise, making their role more specialized within the healthcare billing field.

What are popular job titles related to Infusion Billing Collections jobs in Iowa?

For Infusion Billing Collections jobs in Iowa, the most frequently searched job titles are:

Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

BrightSpring Health Services

Des Moines, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


BrightSpring Health Services rating

4.9

Company rating: 4.9 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

224th of 247 rated social care providers


Job description

PharMerica


PharMerica, a part of Brightspring Health Services, is a longterm care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

As a a non-retail pharmacy, we focus on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position entails 75% travel  Ideal location to reside is within that territory

Schedule: Monday - Friday, hours depend on business needs

Territory: Iowa

The ideal candidate has experience in client retention in a long-term care pharmacy setting.

We offer:

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!


  • Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
  • Accountable for all aspects of client relationships; primary go-to person for your client base
  • Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
  • Leads client contract renewal process in collaboration with other key PharMerica stakeholders
  • Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
  • Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
    • Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
  • Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
  • Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
  • Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
  • Represents PharMerica at corporate/networking/client events and conferences
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

  • Bachelor's degree or equivalent experience
  • Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
  • Ability to communicate to all levels of management
  • Excellent time-management and basic computer skills
  • Advanced Microsoft Office proficiency
  • Outstanding problem-solving skills
  • Experience in root cause analysis
  • Ability to collaborate cross-functionally
  • Experience working within a collaborative team
  • Experience in a project management and client-facing customer service role
  • Strong background with the ability to manage multiple priorities and deadlines at once

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

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