Infrastructure Program Manager Jobs in Jacksonville, FL

Company Details

Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others. 

Join Carolina Casualty, where innovation meets purpose.

Carolina Casualty is a proud member of W. R. Berkley Corporation, one of the largest commercial lines insurers in the country. What sets us apart is not just our size, but how we work and who we are.

We specialize in liability, physical damage, cargo, and other insurance solutions for the commercial auto market, including trucking and public transportation industries that keep America moving. Our team tackles real, complex challenges for the people and businesses that make that possible every day.

At CCIC, we live by three simple truths:

Always do right. Integrity is not just a slogan. It guides every decision we make.

Everything counts; everyone matters. Every role, every voice, and every contribution help shape who we are as an organization.

Embrace innovation and act responsibly. We are willing to challenge the status quo while remaining thoughtful and committed to our people, customers, and partners.

If you are looking for a place where your work makes an impact, your ideas are valued, and doing the right thing is expected, we would love to meet you.

The company is an equal opportunity employer.

Responsibilities

Lead day-to-day execution of CCI's telematics program, the company's most visible transformation initiative, driving vendor coordination, fleet onboarding, internal training, and KPI tracking under the strategic direction of the Director of Risk Management. Serve as the central point of execution accountability translating telematics adoption into measurable usage and pricing impact across underwriting, claims, data, and operations.

Key Functions will include but not be limited to:

Execute CCI's telematics program across all workstreams (vendor management, infrastructure, fleet onboarding, pricing integration, and claims integration) ensuring timelines, dependencies, and deliverables remain aligned across functions. Operate under the strategic direction of the Director of Risk Management.

Principle Responsibilities

• Manage day-to-day relationships with telematics aggregator vendors including contract execution support, performance monitoring, escalation, and quarterly business reviews
• Operate the fleet authorization workflow: invitations, authorizations, follow-up, and onboarding of fleets onto telematics platforms
• Develop and deliver agent and insured communication materials including email templates, one-pagers, FAQs, and training webinars
• Train Underwriting, Business Development, and Claims teams on telematics dashboards, data interpretation, escalation triggers, and incorporation into daily workflow
• Partner with Underwriting to operationalize telematics scoring within account selection, renewal evaluation, and workflow
• Partner with Claims to operationalize FNOL crash alerts, response protocols, and litigation defense use of telematics evidence
• Build and maintain telematics tracking dashboards in Power BI (fleet onboarding status, authorization rates, usage by underwriter, program health KPIs) in coordination with the BI Analyst and VP of Data & Analytics
• Identify and onboard fleets, manage relationships, and document lessons learned to scale program adoption
• Coordinate with IT and the data engineering team on API integration, data pipeline execution, schema mapping, and data quality validation
• Support actuarial in evaluating sample data, refining the discount structure, and building toward proprietary telematics-informed pricing
• Conduct fleet visits as needed to support onboarding, troubleshoot, and reinforce the value proposition with insureds
• Track and report program metrics including fleets connected, trucks with active data, authorization conversion rate, underwriter usage, and claims defended with telematics evidence
• Maintain current knowledge of the telematics vendor landscape, regulatory environment, and competitor offerings
• Display positive image in the marketplace with all clients, agency contacts, and vendor partners; maintain positive, professional appearance
• Exhibit high level of expertise, executional discipline, and professionalism
• Maintain good driving record
• Perform other duties and/or projects as assigned

Qualifications

• Bachelor's degree or commensurate experience required
• ARM, CPCU, or equivalent insurance designation preferred
• PMP or program management certification preferred
• 5+ years commercial trucking insurance, telematics, or fleet risk management experience
• Demonstrated experience executing vendor relationships and multi-stakeholder programs
• Working knowledge of telematics platforms, API integrations, and fleet management systems
• Proficiency in Power BI, Excel, and data visualization; ability to interpret and communicate analytical findings to non-technical audiences
• Strong project execution discipline; ability to manage parallel workstreams with cross-functional dependencies
• Excellent communication skills with the ability to translate technical concepts for underwriters, agents, and fleet operators
• Self-directed; comfortable operating in a developing function with evolving processes

Additional Company DetailsWe do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role include: Base Salary Range: $80,000 - $140,000 Eligible to participate in annual discretionary bonus. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employmentAdditional RequirementsLocation and Travel: Primary location Jacksonville, FL.Sponsorship DetailsSponsorship not Offered for this RoleEmployment Type: OTHER