ZipRecruiter

Log In

1

Information Technology Technical Support Jobs in Raleigh, NC

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Provide first-line technical support for hardware, software, network, and user account issues ... Maintain IT asset inventory and documentation. * Document incidents, solutions, and technical ...

IT Practice

Technical Support Engineer

Raleigh, NC · On-site

From healthcare IT and imaging systems to HIPAA compliance, cybersecurity, and network security, we solve complex technology challenges before they impact our clients, allowing them to focus on ...

Big Lots

IT Systems Coordinator

Henderson, NC · On-site

Act as a link between end-users and higher-level support. Manage and assist with special projects as assigned. Assist IT Technical Services personnel in various roles as needed. Job Scope Essential ...

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

Associate degree in Information Technology, Computer Science, a technical discipline, or equivalent work experience. * 1+ years of technical troubleshooting experience in a remote support environment.

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

Bachelor's degree in Computer Science, Information Technology, or related technical field * Experience: * 1-2 years of experience in technical support or related field * Skills: * Basic proficient in ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

Bachelor's degree in Computer Science, Information Technology, or related technical field * Experience: * 1-2 years of experience in technical support or related field * Skills: * Basic proficient in ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

Bachelor's degree in Computer Science, Information Technology, or related technical field * Experience: * 1-2 years of experience in technical support or related field * Skills: * Basic proficient in ...

previous pagenext page

Showing results 21-40

All JobsInformation Technology Technical Support JobsInformation Technology Technical Support Jobs in Raleigh, NC

Information Technology Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do information technology technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is an information technology technical support specialist?

An Information Technology Technical Support specialist, often called IT support, is a professional who assists users with computer hardware, software, and network issues. They troubleshoot problems, provide solutions, and ensure that technology systems run smoothly for businesses and individuals. IT support specialists may work in-person or remotely, handling everything from password resets to resolving complex technical faults. Their goal is to minimize downtime and keep technology resources available and secure for everyone in the organization.

What are the key skills and qualifications needed to thrive as an information technology technical support specialist?

To thrive as an Information Technology Technical Support specialist, you generally need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often a relevant associate’s degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and network diagnostics software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring smooth operation of IT systems within an organization.

How does an information technology technical support professional typically collaborate with other departments within an organization?

IT Technical Support professionals frequently work with various departments to resolve technical issues, facilitate software or hardware upgrades, and support onboarding for new employees. Effective communication and problem-solving skills are vital, as you may need to translate technical concepts for non-technical staff. Collaboration often involves working closely with HR, finance, and operations teams to ensure seamless technology use, minimize downtime, and maintain productivity across the organization.

What is the difference between Information Technology Technical Support vs Network Support Specialist?

AspectInformation Technology Technical SupportNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, tech support companiesTelecommunications, large enterprises, data centers
Common Search & ComparisonYesYes

While both roles involve troubleshooting and supporting IT systems, Information Technology Technical Support primarily focuses on end-user hardware and software issues, whereas Network Support Specialists concentrate on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical scope, with technical support being more user-focused and network support being more infrastructure-focused.

What does an Information Technology Technical Support support technician do?

An Information Technology Technical Support support technician assists users with hardware, software, and network issues by diagnosing problems, providing solutions, and maintaining computer systems. They often troubleshoot using tools like remote access software and may hold certifications such as CompTIA A+ or Network+ to ensure technical proficiency.

What is technical support in the information technology technical support industry?

Technical support in the information technology industry involves assisting users with hardware, software, and network issues. IT support specialists diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems to resolve technical issues efficiently.

What is the role of Information Technology Technical Support?

Information Technology Technical Support involves assisting users with hardware, software, and network issues to ensure smooth operation of computer systems. Support specialists troubleshoot problems, install updates, and may use tools like remote access software, often working in help desk or support center environments. Certifications such as CompTIA A+ can enhance job prospects.

What cities near Raleigh, NC are hiring for Information Technology Technical Support jobs?

Cities near Raleigh, NC with the most Information Technology Technical Support job openings:

Information Technology Technical Support jobs near you

IT Support Analyst

Raleigh, NC

Skylimit Systems
See more jobs at Skylimit Systemsexternal

$26 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Job Summary

We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. This is an onsite role within secure facilities.


Essential Responsibilities

  • Provide first-line technical support for hardware, software, network, and user account issues.
  • Respond to, troubleshoot, and resolve help desk tickets in a timely manner.
  • Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.
  • Support Microsoft Windows operating systems and business applications.
  • Create, modify, and maintain user accounts, permissions, and email access.
  • Assist with employee onboarding and offboarding activities.
  • Perform routine system maintenance, software updates, and security patching.
  • Troubleshoot connectivity, VPN, and network-related issues.
  • Maintain IT asset inventory and documentation.
  • Document incidents, solutions, and technical procedures.
  • Follow cybersecurity best practices and company security policies.
  • Escalate complex issues to senior IT personnel as appropriate.
  • Participate in an on-call support rotation as required.
  • Support IT operations within a highly regulated aerospace and defense manufacturing environment.


Required Qualifications

  • U.S. Citizen or legal resident.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; equivalent experience considered.
  • Experience providing computer troubleshooting and end-user support.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively with technical and non-technical users.
  • Strong organizational skills and ability to manage multiple priorities.
  • Working knowledge of Windows operating systems.
  • Hardware troubleshooting experience.
  • Understanding of cybersecurity principles and security best practices.
  • Ability to work within documented procedures and security requirements.


Preferred Qualifications

  • Experience with Active Directory.
  • Microsoft 365 administration and support experience.
  • Experience with ticketing/help desk systems.
  • Manufacturing, aerospace, defense, or highly regulated industry experience.
  • Knowledge of endpoint security and compliance frameworks.


Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Career Development Opportunities
  • Flexible Working Arrangements (where applicable)