ZipRecruiter

Log In

1

Information Technology Support Associate Jobs in Washington

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Technology) or Associate's degree in Network Administration and/or Computer Programming or ...

TAD PGS, Inc

IT Support Technician

Washington, DC · On-site

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... Endpoint Administrator Associate. Benefits offered vary by contract. Depending on your temporary ...

TAD PGS, Inc.

IT Support Technician

Washington, DC

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... Endpoint Administrator Associate. Benefits offered vary by contract. Depending on your temporary ...

Nooks

IT Support Specialist

Arlington, VA · On-site

As IT Support Specialist, you will be the frontline resource for day-to-day technical support and ... Associate's degree, or relevant certifications in lieu of experience. Eligibility & Clearance ...

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Technology) or Associate's degree in Network Administration and/or Computer Programming or ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and ...

Helsing

IT Support Specialist

Washington, DC

C., we are looking for an IT Support Specialist to ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

Helsing

IT Support Specialist

Washington, DC · On-site

C., we are looking for an IT Support Specialistto ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

previous pagenext page

Showing results 21-40

All JobsInformation Technology Support Associate JobsInformation Technology Support Associate Jobs in Washington

Information Technology Support Associate information

Is an Information Technology Support Associate support a good entry-level job?

An Information Technology Support Associate role is generally considered a good entry-level job, as it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to develop skills for advanced IT positions.

What does an information technology support associate do?

An Information Technology Support Associate provides technical assistance to users by troubleshooting hardware, software, and network issues. They often install, maintain, and repair computer systems and may use tools like remote support software, requiring good communication skills and basic certifications such as CompTIA A+. Their role ensures the smooth operation of IT systems within an organization.

What is an information technology support associate?

An information technology support associate is a professional who provides technical assistance to users and organizations, troubleshooting hardware, software, and network issues. They often work in help desks or IT departments, using tools like remote support software and requiring knowledge of operating systems and basic networking. Certifications such as CompTIA A+ can enhance their qualifications.

What cities in Washington are hiring for Information Technology Support Associate jobs?

Cities in Washington with the most Information Technology Support Associate job openings:

IT Support Specialist

Arlington, VA • On-site

Eagle Hill Consulting
Business Management Consulting • 201 - 500 employees
Learn more about Eagle Hill Consultingexternal

$65K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Key responsibilities

  • Provide responsive, customer-focused IT support to Eagle Hill employees

  • Set-up, configure, and deploy PCs and other end-user technology, including onboarding and offboarding tasks

  • Troubleshoot office hardware, software, and network issues, and support Microsoft 365 accounts, MFA, and access controls

Job description

About the Company
Eagle Hill is a nationally recognized, award-winning consulting firm based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking, collaboration, and client-centered solutions.
Description
Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands-on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm.
Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We're looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.
Key Responsibilities
Internal IT Operations
  • Provide responsive, customer-focused IT support to Eagle Hill employees
  • Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
  • Troubleshoot all office hardware, software, and network issues
  • Support Microsoft 365 accounts, MFA, and access controls
  • Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
  • Maintain IT asset inventory and lifecycle tracking
  • Handle support requests via ticketing systems, email, chat, and in-person
  • Follow and improve IT documentation and operational procedures
  • Additional Facilities responsibilities as needed.

Microsoft 365, Power Platform and AI Tools
  • Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
  • Provide basic SharePoint and Power Platform support.
  • Support and troubleshoot Power Apps and Power Automate solutions.
  • Support employee use of Microsoft Copilot and other approved AI tools.

Documentation & Continuous Improvement
  • Create and maintain technical documentation and user guides
  • Document workflows, applications, and IT processes
  • Contribute to process improvement and digital transformation initiatives

Required:
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • 1-3 years of experience in IT support / helpdesk / internal IT operations
  • Experience with Windows OS and Microsoft 365
  • Experience with MS Azure/Entra
  • Experience with MS InTune
  • Basic understanding of Microsoft Power Apps and Power Automate
  • Basic understanding of AI tools, chatbots, or automation platforms
  • Ability to manage multiple tasks independently
  • Strong troubleshooting and problem-solving skills
  • Strong customer service skills and a commitment to providing a positive employee experience
  • Strong written and verbal communication skills
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Desired:
  • Relevant IT certifications, such as CompTIA A+, Microsoft 365/Endpoint Administrator, Power Platform Fundamentals, Azure Fundamentals, Network+, Security+, or ITIL 4 Foundation
  • Experience with Microsoft Intune, Windows Autopilot, Azure, Entra ID, or similar endpoint and identity management tools
  • Familiarity with PowerShell, Python, or other scripting and automation tools
  • Experience with SharePoint, Power Apps, or Power Automate
  • Exposure to Azure, AI tools, or other emerging workplace technologies
  • Experience with IT asset management, employee onboarding/offboarding, or ticketing systems

Compensation: A reasonable expectation for a starting annual salary range is: $65,000 - $80,000. This range is reflective of the Washington, DC metropolitan area. When extending offers we consider level of experience and location.
Benefits: Eagle Hill employees are eligible to participate in 100% employer-paid Medical, Dental and Vision plans, as well as in our 401(k) and commuter benefit programs. Employees are also eligible for short- and long-term disability, life insurance, FSA, PTO, and annual bonus benefits. Employees are subject to the terms, conditions, and limitations of each benefit program and the applicable plan documents.
Application Process: We follow a competency-based and holistic interview approach designed to hire the most qualified candidates to join our team and position them for future success.
Eagle Hill Consulting, LLC is an Equal Opportunity Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Eagle Hill Consulting, LLC, please call 703-229-8600 or e-mail careers@eaglehillconsulting.com.
Eagle Hill Consulting, LLC is an award-winning consultancy that provides management consulting services in the areas of strategy and performance, talent and change management. Eagle Hill works with a range of public, private, and non-profit organizations in the Washington, DC, Seattle, and Boston metropolitan areas and across the nation. A recognized leader, Eagle Hill has earned awards from the Washington Business Journal and Washingtonian as a top place to work. More information is available at www.eaglehillconsulting.com.

Apply