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Information Technology Support Assistant Jobs in Michigan

Oakland University

IT Support Specialist

Rochester, MI · On-site

$25/hr

Posting Details Posting Details Position Title IT Support Specialist Department 0570 - UTS Help Desk and Desktop Services Position Number X10570 Requisition No. TC06453 Salary Range/Pay Rate $25 per ...

AD Mortgage

Junior IT Support Specialist

Troy, MI · On-site

Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like ... Department Information Technology Role Junior IT Support Specialist Locations Troy MI

CCI Systems, Inc.

IT Support Technician

Ishpeming, MI · On-site

$21.75 - $30/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Stephenson, MI · On-site

$19.75 - $27/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Iron River, MI · On-site

$21 - $28.75/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Ironwood, MI · On-site

$23 - $31.50/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Iron Mountain, MI · On-site

$19.75 - $27.25/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Norway, MI · On-site

$19.75 - $27/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Marquette, MI · On-site

$20.75 - $28.50/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Powers, MI · On-site

$19.75 - $27.25/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Iron Mountain, MI · On-site

$19.75 - $27.25/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

CCI Systems, Inc.

IT Support Technician

Escanaba, MI · On-site

$19.50 - $26.75/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Document internal procedures and processes. * Assist with the onboarding of new customers and ...

Kem Krest

IT Support Sr Specialist

Brighton, MI · On-site

Kem Krest is seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of our IT infrastructure. If you're ready to take ...

AD Mortgage

Junior IT Support Specialist

Troy, MI · On-site

Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like ... support non-technical users professionally. * High school diploma required; additional IT training, ...

U.S. Navy

IT Support Specialist

Atlantic Mine, MI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Caseville, MI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Holly, MI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 21-40

All JobsInformation Technology Support JobsInformation Technology Support Assistant JobsInformation Technology Support Assistant Jobs in Michigan

Information Technology Support Assistant information

See Michigan salary details

$10

$16

$22

How much do information technology support assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for information technology support assistant in Michigan is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.79 per hour, depending on experience, location, and employer.

What does an information technology support assistant do?

An Information Technology Support Assistant provides technical support and assistance to users within an organization. They help troubleshoot hardware and software issues, set up new equipment, install software, and ensure that IT systems are running smoothly. Their responsibilities may also include maintaining records of IT assets and assisting with basic network support. They act as the first point of contact for IT-related problems and escalate more complex issues to higher-level technicians or specialists. This role is essential in keeping an organization's technology functioning efficiently.

What are the key skills and qualifications needed to thrive as an information technology support assistant?

To thrive as an Information Technology Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by an associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is essential. Outstanding problem-solving, patience, and clear communication skills help you effectively assist end-users and resolve issues efficiently. These skills and qualities are crucial for minimizing downtime, maintaining productivity, and ensuring smooth IT operations in any organization.

What are some typical challenges information technology support assistants face when supporting end-users, and how can they be managed effectively?

Information Technology Support Assistants often encounter challenges such as troubleshooting a wide variety of hardware and software issues, addressing urgent requests under time pressure, and communicating technical information to non-technical users. Managing these challenges effectively involves developing strong problem-solving skills, remaining patient and empathetic, and continuously updating technical knowledge. Building good relationships with end-users and maintaining clear documentation can also streamline support processes and minimize recurring issues.

What is the difference between Information Technology Support Assistant vs Help Desk Technician?

AspectInformation Technology Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (often preferred)
Work EnvironmentOffice, on-site, or remote support for end-usersHelp desk, call center, or remote troubleshooting
Employer & Industry UsageIT departments in various industries, educational institutionsIT support centers, corporate help desks, tech companies
Common Search & ComparisonYesYes

The main difference between an Information Technology Support Assistant and a Help Desk Technician lies in their scope and typical responsibilities. Support Assistants often provide basic technical support and assist with hardware and software issues, while Help Desk Technicians handle more complex troubleshooting and customer inquiries. Both roles require similar certifications and are found in similar environments, but the Help Desk Technician usually deals with higher-level technical problems and customer interactions.

What is the role of an Information Technology Support Assistant?

An Information Technology Support Assistant provides technical assistance to users by troubleshooting hardware, software, and network issues. They often install, maintain, and repair computer systems and may use tools like ticketing systems to track support requests, requiring good communication skills and basic knowledge of operating systems and networking. Their role ensures the smooth operation of technology within an organization.

What qualifications do I need for an Information Technology Support Assistant?

An Information Technology Support Assistant typically needs a high school diploma or equivalent, with many employers preferring an associate degree or relevant certifications such as CompTIA A+. Strong problem-solving skills, knowledge of computer hardware and software, and familiarity with operating systems and networking are essential for the role.

What cities in Michigan are hiring for Information Technology Support Assistant jobs?

Cities in Michigan with the most Information Technology Support Assistant job openings:

IT Support Specialist

Rochester, MI • On-site

Oakland University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Oakland Universityexternal

$25/hr

Full-time

Re-posted 6 days ago

Oakland University rating

8.0

Company rating: 8.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Posting Details
Posting Details
Position Title
IT Support Specialist
Department
0570 - UTS Help Desk and Desktop Services
Position Number
X10570
Requisition No.
TC06453
Salary Range/Pay Rate
$25 per hour
Benefits of Working at Oakland University
There are no benefits associated with this position.
Employee Group/Grade
Temporary
Job Category
Casual /Temporary
Casual/Temp Classification
Work Schedule
FT/Temp (40 hours, No Benefits)
Shift/Days
7 am - 4 pm or 9 am - 6 pm, Monday - Friday
Pay Schedule
Hour
Number of Hrs./Wk.
40/wk

What Oakland University employees say

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