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Information Technology Operations Manager Jobs in Pennsylvania

IT Operations Specialist - SoftWriters More Than a Technology Company. Empower LTC Pharmacies. Save ... SaaS Management & Technology Operations * Manage software licensing and user provisioning.

The IT Operations Specialist works within the Infrastructure unit and collaborates with other teams in the IT & Cyber Operations and Technology Strategy sections to uphold technology standards ...

The IT Operations Specialist works within the Infrastructure unit and collaborates with other teams in the IT & Cyber Operations and Technology Strategy sections to uphold technology standards ...

Title: IT Operations Pennsylvania 18202 United States, Onsite 50% Must Have * basic troubleshooting ... management discretion. What you bring to the role: Seasoned individual contributor. Works under ...

Overseeing management and tracking of regional hardware (PCs, printers, tablets, phones) and site ... Experience or understanding of end-user support and IT operations , * Knowledge of metrics, KPIs ...

Overseeing management and tracking of regional hardware (PCs, printers, tablets, phones) and site ... Experience or understanding of end-user support and IT operations , * Knowledge of metrics, KPIs ...

Overseeing management and tracking of regional hardware (PCs, printers, tablets, phones) and site ... Experience or understanding of end-user support and IT operations , * Knowledge of metrics, KPIs ...

Help Desk and IT Support: Manage a Help Desk Lead and IT Support Technicians handling 700+ tickets ... Comfortable managing help desk operations at scale (500+ tickets/month). * Experience with M365 ...

IT Operations Engineer

Pittsburgh, PA · On-site

$67K - $91K/yr

IT Operations Engineer Pittsburgh, PA Created in 2000, Ivalua is a leading global provider of cloud ... Manage and support containerized workloads, including service lifecycle operations (deployments ...

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Information Technology Operations Manager information

See Pennsylvania salary details

$43.6K

$109.2K

$163.9K

How much do information technology operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for information technology operations manager in Pennsylvania is $109,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,200.00 and $130,800.00 per year, depending on experience, location, and employer.

What is the difference between Information Technology Operations Manager vs Network Operations Center (NOC) Manager?

AspectInformation Technology Operations ManagerNetwork Operations Center (NOC) Manager
CredentialsIT certifications (e.g., CompTIA, Cisco), management experienceNetworking certifications (e.g., CCNA, CCNP), technical expertise
Work EnvironmentIT departments, cross-functional teams, various industriesNetwork monitoring centers, telecommunications, ISPs
Employer & Industry UsageBusinesses with IT infrastructure, corporate IT departmentsTelecom companies, internet service providers, large enterprises
Common Search & ComparisonFocuses on overall IT operations managementFocuses on network monitoring and incident response

The main difference is that an Information Technology Operations Manager oversees the broader IT infrastructure and services within an organization, while a Network Operations Center (NOC) Manager specializes in managing network monitoring, troubleshooting, and incident response. Both roles require technical knowledge, but their scope and focus differ significantly.

What cities in Pennsylvania are hiring for Information Technology Operations Manager jobs?

Cities in Pennsylvania with the most Information Technology Operations Manager job openings:

Infographic showing various Information Technology Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $109,160 per year, or $52.5 per hour.

IT Operations Specialist

SoftWriters, Inc.

Pittsburgh, PA • Hybrid

Full-time

Re-posted 18 hours ago


Job description

 
IT Operations Specialist – SoftWriters

More Than a Technology Company.

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative technology solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently, accurately, and safely.

The Opportunity

We're seeking an IT Operations Specialist to join our growing team and help shape the future of healthcare technology.

Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports To: IT Manager
FLSA Status: Exempt

What You'll DoEnd User Support
  • Serve as a primary point of contact for employee technology support requests.
  • Troubleshoot hardware, software, networking, printing, and connectivity issues.
  • Provide support for Microsoft 365 applications.
User Account & Device Administration
  • Provision and deprovision employee accounts and technology access.
  • Manage Active Directory and Microsoft Entra ID user accounts.
  • Configure and support laptops, desktops, and mobile devices.
SaaS Management & Technology Operations
  • Manage software licensing and user provisioning.
  • Monitor software utilization and licensing optimization.
  • Maintain software subscription and renewal records.

Asset Management, Purchasing & Vendor Coordination

  • Manage the lifecycle of technology assets from procurement through retirement
  • Work with vendors to obtain quotes, process renewals, and manage orders

IT Projects

  • Participate in technology implementation and upgrade projects
  • Assist with application deployments, system enhancements, and process improvements
  • Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization
What We're Looking For

Required:

  • 3+ years of IT support, IT operations, or systems support experience
  • Experience supporting Microsoft 365 applications and services
  • Strong troubleshooting skills within Windows environments
  • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity
  • Experience working with ticketing systems and support workflows
  • Strong organizational, communication, and customer service skills
  • Ability to manage competing priorities and work independently

Preferred:

  • Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processes
  • Experience managing Active Directory and/or Microsoft Entra ID
  • Associate's or Bachelor's degree in Information Technology, Business Technology, or related field, or equivalent experience
  • Relevant Microsoft or CompTIA certifications
Success in This Role

Within your first year, you will:

  • Become a trusted resource for employee technical support.
  • Independently manage onboarding and offboarding activities.
  • Maintain accurate technology asset and licensing records.
  • Improve IT processes and documentation.
Why You'll Love Working Here

Meaningful Work
Your contributions support technology that helps pharmacies provide critical patient care.

Modern Work Environment
Brand-new North Shore office with modern amenities and Pittsburgh skyline views.

Recognized Top Workplace
Consistently voted one of Pittsburgh's top employers.

Our Values in Action
  • Innovators, Thought Leaders, Teachers
  • Accountability and Ownership
  • Customer-Centric
  • Unyielding Integrity
  • One Team, Family Spirit
Ready to Apply?

Join a team where your technical expertise helps power healthcare technology that makes a meaningful difference.

Note: This position does not sponsor work visas and requires the ability to work hybrid from our Pittsburgh office.

SoftWriters, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship status, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.