ZipRecruiter

Log In

1

Information Systems Support Analyst Jobs in Alberta

Wajax

Business Systems Support

Calgary, AB

Business Systems Analyst III for unique or specific situations * Prepares and distributes end user ... College Diploma or University Degree (BA Information Technology, or related field) Work Experience ...

AssetWorks

Customer Care Support Analyst

Calgary, AB

... system support. We're looking for a Full Time Support Analyst to work with both our Customer Care ... A post-secondary degree/diploma in Information Technology, Engineering, or equivalent. * Customer ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Experience supporting Customer Information Systems (CIS) or other enterprise software applications. * Familiarity with relational databases and data analysis. * Experience reading application logs ...

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

... Support Analyst to join our IT team, in downtown Calgary. This role will help improve the way our ... Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ...

CTC GLOBAL CORPORATION

Support and maintain systems connected to: * PLCs, SCADA, and HMI environments * Industrial control ... Strong troubleshooting and analytical skills * Ability to operate across IT and manufacturing ...

Ecolab

Financial Systems Analyst

Calgary, AB

Reporting to the FP&A Manager, this role serves as the primary point of contact between Finance, IT, and business stakeholders to ensure financial systems support accurate reporting, scalable ...

Calian

Be Seen First

Command and Control Information Systems (C2IS) Expert

Edmonton, AB · On-site

CA$40 - CA$45/hr

Command and Control Information Systems (C2IS) Expert Location: Kingston, Ontario | On-Site Work ... Support the planning, preparation, execution, and evaluation of C2IS activities * Design, develop ...

Veteran-friendly

Relocation assistance

next page

Showing results 1-20

All JobsInformation Systems Support Analyst JobsInformation Systems Support Analyst Jobs in Alberta

Information Systems Support Analyst information

See Alberta salary details

$13

$30

$61

How much do information systems support analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for information systems support analyst in Alberta is $30.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $35.34 per hour, depending on experience, location, and employer.

What is the difference between Information Systems Support Analyst vs Network Support Specialist?

AspectInformation Systems Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, remote supportData centers, network operations centers, on-site
Employer & IndustryIT departments across various industriesTelecommunications, ISPs, large enterprises
Common Search/ComparisonYesYes

The main difference is that Information Systems Support Analysts focus on troubleshooting and maintaining overall IT systems, including hardware, software, and user support. Network Support Specialists primarily concentrate on network infrastructure, such as routers, switches, and network security. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ, with analysts handling broader IT issues and network specialists focusing on network-specific tasks.

What cities in Alberta are hiring for Information Systems Support Analyst jobs?

Cities in Alberta with the most Information Systems Support Analyst job openings:

Infographic showing various Information Systems Support Analyst job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,363 per year, or $30.5 per hour.

Application Support Analyst

Calgary, AB • On-site

Helical Pile Solutions
See more jobs at Helical Pile Solutionsexternal

Full-time

Medical, Dental, Vision, Life

Re-posted 26 days ago

Key responsibilities

  • Manage, optimize, and support Microsoft 365 applications and services, including configuration, customization, and performance monitoring.

  • Provide advanced support and incident resolution for enterprise applications such as ERP systems, estimating tools, and field-related applications.

  • Design and deliver training sessions, develop documentation, and maintain knowledge base articles related to supported applications.

Job description

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. ("Java"). Java staff have over 50 years of experience building some of Canada's largest electrical infrastructure projects.

We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability, availability, and continuous improvement of supported systems.

Position Summary:

The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft 365 applications and services, as well as various business applications including ERP systems, estimating tools, and field-related applications. This role serves as the main point of contact for issues and inquiries related to IT applications, ensuring timely and effective resolution or escalation as needed.

Requirements

Key Accountabilities:

Application Champion

  • Develop an in-depth understanding of our applications, including features, functionalities, and best practices, to serve as the Subject Matter Expert (SME).
  • Act as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams.

Application Management

  • Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs.
  • Implement and manage integrations between M365 applications and other internal or external systems.
  • Oversee and maintain M365 applications to ensure optimal performance, reliability, and security.
  • Serve as the primary contact for vendor-supported ERP software (preferably Explorer Eclipse).
  • Manage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job.

 Support and Troubleshooting

  • Provide advanced application support and incident resolution for end-users.
  • Investigate root causes, resolve application problems, and recommend corrective actions.
  • Collaborate with Microsoft support or other vendors as necessary.
  • Monitor application performance and service health.

Training and Documentation

  • Design and deliver training sessions and materials to educate users on application features, functionality, and best practices across M365 and other business platforms.
  • Develop and maintain SOPs, user guides, and knowledge base articles for application configurations and processes.
  • Document and maintain administrative application configurations, including system settings, integration points, and change history.

Overall Responsibilities

  • Support application enhancements, patches, and releases.
  • Contribute to service improvement initiatives.
  • Ensure adherence to Java Holdings Ltd. group policies and procedures when sharing company data.

Desired Qualifications

  • 3+ years of experience in application or systems support (5+ years preferred)
  • Post-secondary degree in Computer Science, a related field, or equivalent work experience
  • Proficient in the M365 suite (SharePoint Online, OneDrive, Teams)
  • Familiarity with ERP systems, preferably Explorer Eclipse
  • Experience with estimating and field-related software (Bid2Win, Heavy Job, HCSS) preferred
  • Strong troubleshooting, analytical, and problem-solving skills
  • Experience with ITSM tools and ticketing systems
  • Excellent written and verbal communication skills, with the ability to work across technical and business teams
  • A customer-centric mindset with a professional, positive attitude
  • Ability to manage multiple priorities, work independently, and meet SLAs

Other Position Requirements:

  • Work collaboratively with other teams across all Java Group of Companies
  • Availability for after-hours on-call support as per company policy
  • Valid driver's license and potential use of a personal vehicle for travel
  • Ability to sit for extended periods and use a computer
  • Commitment to ongoing learning and professional development
  • Alignment with our core values: Innovation, Community, Excellence, and Safety

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Training & Development
  • Employee Assistance Program - Counseling