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Information Systems Assistant Jobs in Alabama (NOW HIRING)

UAB NOVA RENT

INFORMATION SYSTEMS MANAGER I

Birmingham, AL · On-site

$67K - $108K/yr

... information system needs of department customers. Participates with upper management in ... Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX ...

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Information Systems Assistant information

What is an information systems assistant?

Information Systems Assistants are professionals who provide technical support and assistance in managing and maintaining an organization's computer systems, software, and networks. They help ensure that IT systems run smoothly, troubleshoot issues, and support users with technical problems. Their responsibilities often include installing hardware and software, monitoring system performance, and maintaining data security. These assistants typically work under the supervision of systems administrators or IT managers and play a vital role in keeping technology operations efficient.

What are the key skills and qualifications needed to thrive as an information systems assistant, and why are they important?

To thrive as an Information Systems Assistant, you need a solid understanding of computer systems, network administration, troubleshooting, and typically an associate degree or relevant certifications in IT. Familiarity with operating systems (such as Windows and Linux), office productivity software, ticketing systems, and basic hardware maintenance is essential. Strong attention to detail, problem-solving abilities, and effective communication skills set standout candidates apart. These skills ensure smooth IT operations, timely resolution of technical issues, and reliable support for organizational productivity.

What are some common challenges faced by information systems assistants, and how can they be addressed?

Information Systems Assistants often encounter challenges such as troubleshooting unexpected technical issues, managing multiple support requests simultaneously, and keeping up with rapidly changing technology. Addressing these challenges typically involves honing problem-solving skills, prioritizing tasks effectively, and engaging in continuous learning about new systems and software updates. Working closely with IT teams and maintaining clear communication with end-users can also help resolve issues efficiently and ensure smooth daily operations.

What is the difference between Information Systems Assistant vs Network Support Technician?

AspectInformation Systems AssistantNetwork Support Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Often requires similar certifications, such as CompTIA Network+ or A+
Work EnvironmentOffice settings, IT departments, support centersNetwork labs, client sites, data centers
Employer & IndustryBusinesses, government agencies, educational institutionsIT service providers, corporate networks, telecom companies
Common Search & ComparisonOften compared for entry-level IT support rolesCompared for network troubleshooting and support roles

Both roles involve supporting IT infrastructure, but Information Systems Assistants focus on general IT support and system management, while Network Support Technicians specialize in network troubleshooting and maintenance. The choice depends on your interest in broader IT support versus network-specific tasks.

What are the most commonly searched types of Information Systems jobs in Alabama?

The most popular types of Information Systems jobs in Alabama are:

Information Systems Manager

Gulf Shores, AL • On-site

Express Employment - Skilled Trades (AL)
See more jobs at Express Employment - Skilled Trades (AL)external

Other

Posted 9 days ago

Job description

Express Employment Professionals is hiring an experienced Information Systems Manager (ISM) to manage and support the technology systems that are essential to restaurant operations. This is a direct-hire opportunity located in Baldwin County. Salary will be based on experince, but will range from $85k-$100k, depending on experience.

This is a hands-on role responsible for Micros POS, Microsoft systems, audio/visual technology, supporting applications, hardware, and technology vendors. The ISM will work closely with Operations, Finance, Marketing, Human Resources, management, and third-party IT partners to ensure technology is reliable, secure, and aligned with business needs.

Key Responsibilities

  • Manage, support, and troubleshoot Micros POS systems across all restaurant locations.

  • Oversee POS hardware, printers, tablets, payment systems, and related restaurant technology.

  • Provide technical support for Microsoft Office/Microsoft systems, Windows PCs, Macs, Android, and iOS devices.

  • Manage and maintain audio/visual systems used for daily operations and events.

  • Coordinate with third-party IT, POS, payment, software, and AV vendors for installations, maintenance, upgrades, and troubleshooting.

  • Serve as the primary point of contact for technology-related issues between restaurant teams and technology providers.

  • Maintain accurate technology asset inventories for all locations, including POS equipment, computers, tablets, mobile devices, vehicles, and keys.

  • Develop and maintain technology-related SOPs, documentation, and user guides.

  • Train team members on POS and technology systems and provide ongoing support.

  • Evaluate new technologies and recommend solutions that improve efficiency, reliability, and the guest experience.

  • Assist with IT infrastructure, cybersecurity, network services, and other technology initiatives in coordination with external IT partners.

  • Prepare and present management reports involving sales, labor, operational, and technology metrics.

  • Maintain strict confidentiality and professional integrity when handling company, employee, financial, and vendor information.

Qualifications

  • Proven experience in IT, Information Systems, or Technology Management.

  • Strong hands-on experience with Micros POS or a comparable restaurant POS system.

  • Strong knowledge of Microsoft Office, particularly Excel, Outlook, Word, and Teams.

  • Experience supporting Windows, Mac, Android, and iOS environments.

  • Experience with restaurant, hospitality, retail, or multi-location technology preferred.

  • Strong troubleshooting, project management, and organizational skills.

  • Experience managing technology vendors and third-party service providers.

  • Excellent communication and customer-service skills.

  • Ability to work independently, manage multiple priorities, and respond effectively in a fast-paced restaurant environment.

Key areas of expertise: Micros POS • Microsoft • Restaurant Technology • IT Support • AV Systems • Vendor Management • Multi-Location Operations

Ready to apply? Send your resume to Charlotte.Costello@ExpressPros.com to learn more about this role!