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How much do information referral jobs pay per year?

As of Jun 4, 2026, the average yearly pay for information referral in the United States is $57,451.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Referral Specialist, and why are they important?

To thrive as an Information Referral Specialist, you need strong knowledge of community resources, excellent research abilities, and often a relevant degree or experience in social services. Familiarity with client management databases, phone systems, and sometimes certifications like the AIRS (Alliance of Information and Referral Systems) credential is common. Outstanding communication, active listening, and problem-solving skills help you effectively connect individuals to appropriate services. These capabilities ensure clients receive accurate, timely support and foster trust in community resource networks.

What are some common challenges faced by Information Referral specialists, and how can they be addressed?

Information Referral specialists often encounter challenges such as managing high call volumes, staying updated on available community resources, and handling emotionally charged interactions with clients seeking assistance. To address these challenges, specialists typically receive ongoing training, utilize comprehensive resource databases, and work closely with team members to share information and support each other. Building strong communication and problem-solving skills is key to delivering accurate referrals and maintaining a compassionate, helpful approach.

What are Information Referral specialists?

Information Referral specialists are professionals who help individuals and organizations find the resources and services they need by providing accurate information and making appropriate referrals. They typically work in social services, healthcare, education, and community organizations, connecting clients with support such as housing, financial assistance, counseling, or legal aid. Their role involves assessing clients' needs, maintaining up-to-date resource directories, and following up to ensure clients receive the help they require.

What is the difference between Information Referral vs Data Entry Clerk?

AspectInformation ReferralData Entry Clerk
Required CredentialsTypically no formal credentials, but strong communication skillsHigh school diploma or equivalent, basic computer skills
Work EnvironmentOffice or healthcare settings, often involving client interactionOffice environment, focused on data input
Employer & Industry UsageHealthcare, social services, government agenciesBusinesses, healthcare, administrative offices
Common Search & Comparison IntentUnderstanding roles involving client or information guidanceFocus on data management and input tasks

In summary, Information Referral involves guiding individuals to appropriate resources and often requires strong communication skills, while Data Entry Clerks focus on inputting and managing data within systems. Both roles are essential in administrative and service industries but serve different functions.

What cities are hiring for Information Referral jobs? Cities with the most Information Referral job openings:
What states have the most Information Referral jobs? States with the most job openings for Information Referral jobs include:
Information Referral jobs near you

Information & Referral Specialist

United Way of Central New York

Houston, TX • On-site

$19.61/hr

Full-time

Posted 5 days ago

Job description

SALARY: $19.61/hr
OVERVIEW:
Information and Referral Specialists are the heart of the 2-1-1 Texas/United Way HELPLINE. They are responsible for delivering quality, professional information, referrals and consultation on health and human services to individuals in need of assistance. Performs tasks related to information and referral projects. May require working with internal and external partners on special projects and studies and follow-up with callers from targeted populations to monitor service delivery and advocate for client. Meticulous documentation for internal and external records required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Receives incoming 211 Texas/United Way HELPLINE English and/or other language calls/ emails/texts/chats, assesses clients' needs and makes appropriate referrals to social service agencies, programs and services. Performs follow-up with targeted callers regarding referrals and services. Keeps up-to-date, accurate records on all calls, advocacy efforts and community activities, according to established protocols.
  • Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients. Performs community resource outreach and service coordination/collaboration with targeted community, regional and state-wide health and human service programs.
  • Participates on select task forces and committees. Performs other duties as assigned including participation in center tours and outreach.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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