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Information Assistant Jobs in Boston, MA (NOW HIRING)

Lynn Community Health Center

Medical Assistant

Lynn, MA · On-site

$21.76 - $29.29/hr

Respect and maintain patient confidentiality in all aspects of care including use of electronic information. * Assist provider during and after the exam, including chaperoning, assisting with ...

Pride Health

Medical Assistant

South Easton, MA · On-site

$840/wk

Document patient information accurately in the EMR. * Prepare and maintain exam rooms and clinical supplies. * Support patient calls, follow-ups, referrals, and other clinical workflows. * Maintain ...

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Information Assistant information

See Boston, MA salary details

$9

$23

$50

How much do information assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for information assistant in Boston, MA is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.57 per hour, depending on experience, location, and employer.

What is an information assistant?

Information Assistants are professionals who help individuals access, locate, and use information resources in settings such as libraries, educational institutions, or information centers. They assist with inquiries, guide users to appropriate materials, maintain information databases, and support administrative tasks related to information management. Their role requires strong communication, organizational, and customer service skills, as well as familiarity with information technology systems. Information Assistants play a crucial part in ensuring that patrons or staff can efficiently find and use the information they need.

What are some common challenges information assistants face when managing multiple information requests simultaneously?

Information Assistants often handle a high volume of inquiries from different stakeholders, which can make prioritizing tasks challenging. Balancing the need for accuracy with quick response times is essential, especially when requests are complex or require coordination with other departments. Developing strong organizational and communication skills helps manage these demands effectively and ensures that all queries are addressed in a timely manner.

What are the key skills and qualifications needed to thrive as an information assistant, and why are they important?

To thrive as an Information Assistant, you typically need strong organizational skills, attention to detail, and proficiency in information management, often supported by a degree or coursework in library science or a related field. Familiarity with library databases, cataloging systems, and office software such as Microsoft Office is commonly required. Excellent communication, customer service, and problem-solving skills help you effectively assist users and manage inquiries. These skills ensure efficient information retrieval, high-quality user support, and smooth daily operations in information-centric environments.

What is the difference between Information Assistant vs Library Assistant?

AspectInformation AssistantLibrary Assistant
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; some positions may require library science coursework
Work EnvironmentOffices, information centers, or corporate settingsLibraries, educational institutions, public or academic libraries
Employer & Industry UsageGovernment agencies, corporations, non-profitsPublic, academic, or special libraries
Common Search & ComparisonOften compared for roles involving information management and customer serviceRelated roles in library settings focusing on cataloging and assisting patrons

The main difference between an Information Assistant and a Library Assistant lies in their work environment and specific duties. Information Assistants typically work in corporate or government settings handling data and customer inquiries, while Library Assistants focus on managing library resources and assisting library visitors. Both roles require similar educational backgrounds but serve different industries and functions.

What are the duties of an information assistant?

An information assistant is responsible for providing accurate information to clients or the public, often through answering questions, managing records, and assisting with data entry. They may also help organize resources, operate information systems, and support staff in administrative tasks, often requiring good communication skills and familiarity with relevant software. The role typically involves working in libraries, information centers, or customer service environments.

What are the most commonly searched types of Information jobs in Boston, MA?

The most popular types of Information jobs in Boston, MA are:

What cities near Boston, MA are hiring for Information Assistant jobs?

Cities near Boston, MA with the most Information Assistant job openings:

Information Assistant jobs near you
Infographic showing various Information Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,350 per year, or $23.2 per hour.

Health Information Management Assistant 2 (Hybrid)

Beth Israel Lahey Health

Boston, MA

$19 - $25.57/hr

Full-time

Re-posted 19 days ago

Key responsibilities

  • Manage and prioritize the electronic scanning and indexing of all medical documents for a designated clinical area.

  • Validate the accuracy of indexed documents and ensure their presentation in the Electronic Health Record (EHR).

  • Assist clinical staff and users with retrieving patient information from EHR applications and respond to HIM-related questions and requests.

Beth Israel Lahey Health rating

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

454th of 898 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the direction of their supervisor, the Health Information Management (HIM) Assistant 2 will serve as the main point of contact for the HIM department for a designated clinical area. Responsible for managing and prioritizing the electronic scanning and indexing of all medical documents for a designated area. Responsible for validating the accuracy of indexed documents and presentation of documents in the Electronic Health Record (EHR).
This role is fully on-site with a physical working address of: 20 Overland Street, Boston, MA

Job Description:

Essential Duties & Responsibilities including but not limited to: 
•    Promotes a culture of ongoing feedback with clinical staff and supervisors to promote efficient and accurate processing of medical documentation to encourage best practices.
•    Provides customer service including assistance to clinical users in retrieving patient information from various EHR applications. 
•    In keeping with department guidelines, maintains efficient workflow process to support the department mission of timely, complete, accurate, and available patient information. 
•    Prioritizes, prepares, and analyzes documents for inclusion in the electronic health record, including patient data validation, form validation, and correct date of service.
•    Based on priority, scans, and indexes documents. Validates that the documents are viewable in the appropriate EHR applications within established timeframes.
•    Identifies scanning errors and routes for correction and performs quality assurance activities as assigned. 
•    In keeping with department guidelines, responds to HIM-related questions and ad hoc requests by staff of designated clinical areas and follows up on customer service issues. 
•    Learn, adapt, and apply skills to new technology and processes as they are implemented. 
•    Maintains courteous and effective interactions with colleagues and patients. 
•    Demonstrates an understanding of the job description, performance expectations, and competency assessment.
•    Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
•    Participates in departmental and/or interdepartmental quality improvement activities. 
•    Participates in and successfully completes Mandatory Education. 
•    Performs all other duties as needed or directed to meet the needs of the department.
 

Minimum Qualifications:

Education:

  • High School diploma or GED required.

Licensure, Certification & Registration:

N/A

Experience:

  • 0-1 year of related work experience required.
  • Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Skills, Knowledge & Abilities:

  • Ability to work independently, effectively organize and prioritize workflow tasks, and effectively, professionally, and clearly communicate with customers in a positive manner.
  • Ability to access and process electronic information utilizing computer technology.

Preferred Qualifications & Skills:

  • Previous experience in an office environment.

Pay Range:

$19.00 - $25.57

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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