Informatics Associate Jobs in Boston, MA (NOW HIRING)

We are currently seeking an Epic Clinical Subject Matter Expert& Project Manager to join our Healthcare Technology Consulting Services team. The Senior Associate willoperateacross multiple Epic engagements and willbe responsible forsupporting high-quality delivery across clinical implementations, optimization initiatives, stabilization efforts, and transformation programs.

The Senior Associate willleveragestrong Epic clinical applicationexpertise, healthcare operational knowledge, and project management discipline to help clients improve care delivery, provider workflows, patient safety, and operational efficiency. This role requires an experienced professional who can balance hands-on Epic consulting work with project coordination, stakeholder management, and internal practice support.

The successful candidate will havedemonstratedexperience supporting Epic clinical projects or major workstreams, solving client challenges, organizing complex initiatives, and contributing to successful delivery outcomes. This role includes active participation in client engagements, project governance, delivery execution, andpracticegrowth initiatives.

*This role offers flexibility to be based near any major RSM office

As a Healthcare Consulting Senior Associate, you will need to:

• Perform hands-on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements while serving as an Epic subject matter expert or workstream lead on client engagements as needed.

• Support clinical workflow design, build validation, testing, go-live readiness, post-go-live support, and command center operations during critical milestones.

• Analyze current-state clinical workflows andidentifyopportunities to improve provider efficiency, nursing workflows, patient safety, documentation quality, throughput, and user adoption.

• Ensure solutions align with EpicSystemsbest practices, regulatory expectations, and long-term sustainability.

• Support optimization of provider documentation tools, order sets, preference lists, in-basket workflows, clinical decision support, and patient care coordination tools.

• Develop and manage project plans, timelines, dependencies, RAID logs, meeting cadences, status reporting, and overall project execution discipline.

• Coordinate cross-functional teams including physicians, nursing, ancillary departments, IT, training, testing, informatics, and third-party vendors while driving accountability across stakeholders.

• Facilitate working sessions, steering committees, governance meetings, executive updates, andactivationreadiness planning.

• Helpmaintaindelivery quality, scope control, timeline adherence, and proactiveissueescalation throughout engagements.

• Support optimization assessments across Epic clinical workflows, governance models, provider adoption, and operational performance.

• Identifyopportunities to improve documentation quality, care coordination, patient access to care, throughput, patient satisfaction, and clinical productivity.

• Translate client pain points into actionable Epic enhancement strategies, future-state workflow designs, and prioritized improvement roadmaps.

• Support proposal development, RFP responses, scopes of work, client presentations, staffing plans, and effort estimates.

• Help create andmaintaindeliverytemplates, tools, standards, methodologies, and reusable practice assets.

• Mentor associates and junior team members whileparticipatingin interviewing, onboarding, and coaching Epic consultants.

• Contribute to practice growth through strong delivery outcomes, trusted client relationships, and identification of expansion opportunities.
  

Professional Qualifications:

• Bachelor's degree in a related field or equivalent professional experience.

• Active Epic certification in at least one clinical Epic application isrequired.

• 4+ years of hands-on Epic clinical implementation, optimization, support, or healthcare operations experience.

• Demonstrated experience supporting Epic clinical projects, implementations, or major workstreams.

• Strong understanding of ambulatory,inpatient, emergency, perioperative, or ancillary clinical workflows.

• Experience managing project plans, risks, timelines, and stakeholder expectations.

• Proven ability to support multiple concurrent engagements.

• Strong written and verbal communication skills.

• Strong interpersonal skills and ability to work directly with physicians, nurses, operational leaders, and client stakeholders.

• Ability to balance billable delivery responsibilities with internal leadership contributions.

• Willingness and ability to travel as needed for client engagements (25%-75%).
  

Preferred Qualifications:

• Multiple certifications such as Epic Systems Ambulatory, Inpatient Clinical Documentation, Orders, ASAP, Stork, Willow, Cupid, OpTime, Anesthesia, or Healthy Planet, Radiant

• Former Epic Systems experience.

• Clinical background as RN, NP, PA, therapist, pharmacist, orotherlicensed caregiver.

• Experience serving as a project manager, PMO lead, or Epic workstream lead.

• Experience supporting go-lives and post-go-live stabilization.

• Experience mentoring junior consulting staff.

• Experience contributing to proposals, RFPs, or practice development efforts.

• Experience working in a high-growth or evolving consulting practice.