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Informatica Technical Support Engineer Jobs (NOW HIRING)

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Itron, Inc

Technical Support Engineer

Chicago, IL

Bachelor's degree in Information Technology, Computer Science, Engineering, a related field, or equivalent professional experience. * 5+ years of experience in Technical Support, Technical Support ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Itron, Inc.

Technical Support Engineer

Chicago, IL

Bachelor's degree in Information Technology, Computer Science, Engineering, a related field, or equivalent professional experience. * 5+ years of experience in Technical Support, Technical Support ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

Bachelor's degree in Information Technology, Computer Science, Engineering, a related field, or equivalent professional experience. * 5+ years of experience in Technical Support, Technical Support ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Verkada

Technical Support Engineer

San Mateo, CA

About the Role Verkada is looking for Technical Support Engineers to support our growing base of ... Networking, Telecommunications, Systems Administration, Information Technology, Computer Science ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Atlas Copco Holding GmbH

As a Technical Support Engineer, your mission is to provide expert technical support for ... Contact information Talent Acquisition Team: Ally Romero Uniting curious minds Behind every ...

Illumia, LLC

Technical Support Engineer

Scottsdale, AZ · On-site

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up ... By connecting the power of information and artificial intelligence with human insight, AVEVA ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ...

incident.io Ltd

Technical Support Engineer

San Francisco, CA · On-site

$150K - $200K/yr

You'll be joining as a Technical Support Engineer and be responsible for delighting our customers ... Able to communicate complex technical information by conveying in a clear and simple manner * Love ...

New

Collectors Holdings, Inc.

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

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Informatica Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do informatica technical support engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for informatica technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does an Informatica Technical Support Engineer do?

An Informatica Technical Support Engineer provides technical assistance to clients using Informatica products, such as PowerCenter and Cloud Data Integration. Their responsibilities include troubleshooting issues, diagnosing software problems, and guiding customers through solutions or fixes. They may also assist with installation, configuration, performance tuning, and upgrades. By working closely with customers and internal teams, they help ensure the successful use and optimization of Informatica tools.

What are the key skills and qualifications needed to thrive as an Informatica Technical Support Engineer?

To thrive as an Informatica Technical Support Engineer, you need a solid background in computer science or a related field, strong troubleshooting abilities, and experience with data integration concepts. Familiarity with Informatica PowerCenter, cloud services, SQL, and ticketing systems like ServiceNow is typically required, and certifications such as Informatica Certified Specialist can be advantageous. Excellent problem-solving, communication, and customer service skills help you effectively resolve client issues and work collaboratively with teams. These skills ensure timely and accurate technical support, driving customer satisfaction and reliable data management solutions.

What are the most common challenges an Informatica Technical Support Engineer faces when troubleshooting client issues?

Informatica Technical Support Engineers often encounter challenges such as diagnosing complex data integration problems, managing multiple high-priority support tickets simultaneously, and adapting to diverse client environments with varying configurations. Effective communication with clients and internal development teams is essential, as many issues may require collaboration to resolve. Staying updated with new Informatica releases and patches is also crucial to provide accurate solutions and maintain high customer satisfaction.

What is the difference between Informatica Technical Support Engineer vs Data Integration Specialist?

AspectInformatica Technical Support EngineerData Integration Specialist
CertificationsInformatica certifications, relevant technical certificationsData management and integration certifications, including Informatica certifications
Work EnvironmentSupport centers, client sites, remote supportDevelopment teams, data projects, client environments
Industry UsageIT support, software vendors, data management companiesData analytics, business intelligence, data warehousing

The main difference is that an Informatica Technical Support Engineer primarily provides technical assistance and troubleshooting for Informatica products, focusing on resolving client issues. In contrast, a Data Integration Specialist designs and implements data integration solutions, often using Informatica tools, to support business data needs. Both roles require similar certifications but differ in their core responsibilities and work environments.

What are popular job titles related to Informatica Technical Support Engineer jobs?

For Informatica Technical Support Engineer jobs, the most frequently searched job titles are:

Technical Support Engineer

Remote

Solovis
51 - 200 employees
Learn more about Solovisexternal

Full-time

Re-posted 17 days ago

Job description

Technical Support Engineer

Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, were building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you'll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.

The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the highly complex technical issues, as well as collaborate with services, development, customer success and sales. Technical Support Engineers may review coding to isolate complicated issues and provide possible solutions to the development teams.

Key Responsibilities
  • Efficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction.
  • Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.
  • Produce and update knowledgebase articles regularly to aid customers and promote self-service solutions.
  • Consistently meet customer communication targets 95% of the time, ensuring timely updates.
 
Skills
  • Experience in technical aptitude
  • Experience in conflict resolution
 
 
 

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