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Infinity Insurance Jobs in Baltimore, MD (NOW HIRING)

Infinity

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

Maintain an advanced level understanding of the Infinity interface and front-end configuration and be able to demonstrate this to both internal colleagues and customers. Manage your time efficiently ...

Infinity.co

Customer Support Representative

Baltimore, MD

$16 - $21.50/hr

Maintain an advanced level understanding of the Infinity interface and front-end configuration and be able to demonstrate this to both internal colleagues and customers. * Manage your time ...

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Infinity Insurance information

See Baltimore, MD salary details

$26.8K

$57K

$96.9K

How much do infinity insurance jobs pay per year?

As of Aug 16, 2026, the average yearly pay for infinity insurance in Baltimore, MD is $57,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $73,500.00 per year, depending on experience, location, and employer.

What is the difference between Infinity Insurance vs Claims Adjuster?

AspectInfinity InsuranceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; licensing varies by stateHigh school diploma or equivalent; licensing often required
Work EnvironmentOffice-based, remote, or field workOffice, remote, or field work, often traveling to claim sites
Industry UsageInsurance provider offering policies and claims processingEvaluates insurance claims for various providers, including Infinity
Common Search/ComparisonInsurance companies, claims processing, customer serviceClaims handling, insurance claims, adjuster roles

Infinity Insurance is an insurance provider that offers policies and handles claims, while a Claims Adjuster evaluates and processes insurance claims for companies like Infinity. Both roles require similar credentials and may work in similar environments, but their focus differs: Infinity Insurance is a company, whereas Claims Adjuster is a job title within the insurance industry.

What are popular job titles related to Infinity Insurance jobs in Baltimore, MD?

For Infinity Insurance jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Infinity Insurance jobs in Baltimore, MD look for?

The top searched job categories for Infinity Insurance jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Infinity Insurance jobs?

Cities near Baltimore, MD with the most Infinity Insurance job openings:

Infinity Insurance jobs near you
Infographic showing various Infinity Insurance job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,007 per year, or $27.4 per hour.

Customer Support Representative

Infinity

Baltimore, MD • On-site

$35 - $40K/hr

Other

Re-posted 19 days ago

Job description

Customer Support Representative

Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs where needed to enable an accurate setup and configuration based on set objectives. Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes.

Carry out regular audits for your portfolio of customers and report back to CSM's where necessary. Document all updates and findings against each customer within Infinity's internal systems.

Maintain an advanced level understanding of the Infinity interface and front-end configuration and be able to demonstrate this to both internal colleagues and customers.

Manage your time efficiently to prioritize complex support queries in a high-pressured environment. Main responsibilities include managing day to day general workload and other Support queues in accordance with departmental SLA's. Always ensure deadlines are met and use initiative, keeping the business vision at the forefront of your decisions.

Be confident on the phone and able to engage with all levels of contacts within the client accounts. Ability to handle complex and challenging conversations.

Show commercial awareness and be mindful of the contract value for the customers you assist on a daily basis. Be responsible for the setup and accuracy of the billing of US accounts each month.

Be active in gaining constant positive feedback in forums, such as the Google Apps Gallery, maintaining the company's high Net Promoter Score. One of the team's USP is our "very helpful and efficient Support Team". This is an expectation we continue to fulfill and exceed on a daily basis.

Attend offsite face-to-face meetings where required to help assist CSM's and take onboard any operational actions for the customer. Always ensure full and comprehensive notes have been taken and documented within Infinity internal systems.

Represent the department at all times both onsite and offsite. Attend social events and company functions at every possible opportunity. Aspire to maintain the professional, knowledgeable, helpful and approachable reputation of the department.

Provide additional ad hoc support to the Customer Experience department as and when required, such as help writing training content, produce process documents etc.

Suggest improvements where applicable and encourage a positive adoption of new processes to newer members of the team. Ability to thrive in a startup environment with enthusiasm and want to make a big impact.

AA/BA desirable

1+ years of customer service experience

Experience in B2B software or call tracking preferred but not required

Customer focused individual who is self-motivated

Ability to build strong trusted relationships

Strong time management and prioritization skills

Ability to use own initiative and think 'outside the box'

Excellent telephone manner, with strong written and oral communication skills

Takes on ownership and accountability

A valued team member who upholds Infinity values and professional integrity.

Proven experience in providing help desk support, customer service or account management, and sales

Knowledge of most standard desktop software applications e.g. G Suite: sheets, docs, gmail, and MS Office suite

Experience with using Salesforce would be advantageous but not required

Able to travel to the UK on occasion

Salary: $35-$40,000

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