Job Title
Job Description
The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. The mission of the Department of Periodontology is to promote and engage in excellence in teaching and learning, research and creative activities, patient-centered care, civic engagement, and professional/community service that will advance the oral/periodontal health as well as the overall health of the people of the state of Indiana and beyond.
Job Summary Department-Specific Responsibilities
- Greets and checks-in patients
- Schedules appointments for new and returning patients
- Answers and directs incoming phone calls
- Manages patient referrals, including processing, tracking, and coordinating with providers
General Responsibilities
- Schedules patient appointments to allow for effective treatment and patient care
- Ensures proper staff resources are available to accommodate patient load
- Answers phones and provides office information
- Ensures compliance with appropriate policies, procedures and regulations in clinics
- Manages triage, complaints, and queries from patients and students and escalates issues when needed
- Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies
- Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts
- Reconciles daily deposits and conducts closing procedures
- Places prescription orders
- Assists in clinic with other tasks as needed
Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Education
Required
- High school diploma or equivalent (such as HSED or GED)
Work Experience
Required
- 1 year of medical office or related experience required
Skills
Required
- Proficient written and verbal communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Highly thorough and dependable
Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location IU School of Dentistry Indianapolis, Indiana This is an in-person position.
Advertised Salary $18.50 - 18.75 per hour based on experience and internal equity
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.