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Independent Contractor Call Center Outbound Jobs in Rochester, NY

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

In this role, you will handle inbound and outbound calls, educate members on benefits and policies ... The Care Center Representative must take full responsibility for every call to ensure callers ...

Mvphealthcare

Care Center Representative

Rochester, NY

$15.25 - $19.75/hr

In this role, you will handle inbound and outbound calls, educate members on benefits and policies ... The Care Center Representative must take full responsibility for every call to ensure callers ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

Facilitates inbound and outbound calls to customers (members and providers) by delivering excellent ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

Facilitates inbound and outbound calls to customers (members and providers) by delivering excellent ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

Paylocity

Account Manager II

Pittsford, NY · On-site

Metrics include availability, outbound adherence, first call & case resolution, minimal escalations ... Experience in payroll and/or call center environment * CPP, FPC, APA, and/or SHRM-CP certified

Paylocity

Account Manager II

Pittsford, NY · On-site

Metrics include availability, outbound adherence, first call & case resolution, minimal escalations ... Experience in payroll and/or call center environment * CPP, FPC, APA, and/or SHRM-CP certified

Mr.Handyman

Inside Sales Dispatcher

Penfield, NY · On-site

Previous call center experience- A plus * Have 2+ years of experience in an office setting ... Franchise owners are independent business owners who are solely responsible for their own wage and ...

Mr.Handyman

Inside Sales Dispatcher

Rochester, NY · On-site

Previous call center experience- A plus * Have 2+ years of experience in an office setting ... Franchise owners are independent business owners who are solely responsible for their own wage and ...

Mr.Handyman

Inside Sales Dispatcher

Gates, NY · On-site

Previous call center experience- A plus * Have 2+ years of experience in an office setting ... Franchise owners are independent business owners who are solely responsible for their own wage and ...

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All JobsIndependent Contractor Call Center Outbound JobsIndependent Contractor Call Center Outbound Jobs in Rochester, NY

Independent Contractor Call Center Outbound information

See Rochester, NY salary details

$12

$19

$29

How much do independent contractor call center outbound jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for independent contractor call center outbound in Rochester, NY is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.07 per hour, depending on experience, location, and employer.

What is an independent contractor call center outbound?

Independent Contractor Call Center Outbound jobs involve making outgoing calls to customers or prospects on behalf of a company, usually for sales, lead generation, surveys, or customer follow-up. As an independent contractor, you work on a freelance basis, often from home, setting your own hours and using your own equipment. These roles require excellent communication skills, self-motivation, and the ability to follow scripts or sales guidelines. Payment is typically project-based or commission-based, rather than a fixed salary. This position offers flexibility but requires you to manage your own taxes and benefits as a self-employed worker.

What are the key skills and qualifications needed to thrive as an independent contractor call center outbound?

To thrive as an Independent Contractor Call Center Outbound, you need strong communication skills, sales or customer service experience, and often a high school diploma or equivalent. Familiarity with call center software, CRM systems, and autodialers is typically required, along with reliable internet and a quiet work environment. Outstanding interpersonal skills, resilience, and self-motivation set top performers apart in this remote, target-driven role. These competencies are crucial for achieving sales goals, maintaining customer satisfaction, and working independently with minimal supervision.

What are some common challenges faced by independent contractor call center outbound agents, and how can they be managed?

Independent Contractor Call Center Outbound agents often face challenges such as maintaining motivation during repetitive calling sessions, handling frequent rejections, and staying organized without in-person supervision. To manage these, it’s important to set personal goals, take regular breaks to avoid burnout, and use reliable tracking tools to monitor call outcomes and schedules. Additionally, connecting with a supportive remote team or community can help share best practices and provide encouragement, even when working independently.

What is the difference between Independent Contractor Call Center Outbound vs Customer Service Representative?

AspectIndependent Contractor Call Center OutboundCustomer Service Representative
CredentialsNone specific; self-employedTypically requires high school diploma or equivalent
Work EnvironmentRemote or home-based, flexible hoursOffice or call center, standard hours
Employer UsageContract basis, often for multiple clientsEmployed by a company, full-time or part-time
Primary TasksOutbound sales, lead generation, appointment settingHandling customer inquiries, support, issue resolution

In summary, Independent Contractor Call Center Outbound roles focus on outbound sales and are typically self-employed with flexible schedules, while Customer Service Representatives handle inbound customer support as employees of a company. The roles differ mainly in work setup, responsibilities, and employment status.

What are the most commonly searched types of Call Center Outbound jobs in Rochester, NY?

The most popular types of Call Center Outbound jobs in Rochester, NY are:

What are popular job titles related to Independent Contractor Call Center Outbound jobs in Rochester, NY?

For Independent Contractor Call Center Outbound jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Independent Contractor Call Center Outbound jobs in Rochester, NY look for?

The top searched job categories for Independent Contractor Call Center Outbound jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Independent Contractor Call Center Outbound jobs?

Cities near Rochester, NY with the most Independent Contractor Call Center Outbound job openings:

Independent Contractor Call Center Outbound jobs near you
Infographic showing various Independent Contractor Call Center Outbound job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $39,665 per year, or $19.1 per hour.

Call Center Rep - Quality Service Associate

Continental Service Group

Fairport, NY • On-site

$14.75 - $19/hr

Other

Re-posted 17 days ago

Job description

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.
For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
- Award-winning benefits packages
- monthly bonus opportunity
- Flexible schedules
- Growth opportunities
- Repeatedly named one of the Best Places to Work in Collections
- Two-time recipient of the Better Business Bureau's Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Position Summary:
Our Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.
Essential Duties & Responsibilities:
  • Obtain information from Consumers in order to determine current financial situation and determine solutions
  • Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
  • Gather proper documentation from Consumers and maintain appropriate follow-up
  • Meet daily, weekly and monthly goals as set by management at ConServe
  • Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
  • Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.
  • Record Maintenance - proper management & updating of system to maximize contacts
  • Skip-Tracing - to assist in locating & contacting consumers and businesses
  • Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program
Non-Essential Duties & Responsibilities:
  • Other duties as assigned
Education Requirement:
  • High School Diploma or GED
  • Associates or Bachelor's Degree preferred
Skills/ Requirements:
  • The ability to work an 8 hour shift, Monday through Friday between the hours of 8:00 am EST and 9:00 pm EST.
  • Fluent in conversational English and ability to proficiently read and write English
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
  • Ability to obtain and maintain Government Security Clearance
  • Ability to obtain and maintain State Collections Licensure
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
  • No conflicts of interest with ConServe or our Clients
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
  • Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
  • Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace

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