ZipRecruiter

Log In

1

Inbox Manager Jobs in Flint, MI (NOW HIRING)

Venteon

Customer Service Specialist

Clarkston, MI · On-site

$23 - $25/hr

Manage the Customer Service Support Inbox, including assigned orders, confirmations, and customer service tasks. * Prepare and maintain daily receipt reports and sample reports. * Perform end-of-day ...

Venteon

Customer Service Specialist

Clarkston, MI · On-site

$24/hr

Manage the Customer Service Support Inbox, including assigned orders, confirmations, and customer service tasks. * Prepare and maintain daily receipt reports and sample reports. * Perform end-of-day ...

All JobsInbox JobsInbox Manager JobsInbox Manager Jobs in Flint, MI

Inbox Manager information

What is the difference between Inbox Manager vs Customer Service Representative?

AspectInbox ManagerCustomer Service Representative
Primary RoleOversees email and message management, ensuring timely responses and organizationHandles customer inquiries, provides support, and resolves issues via various communication channels
Required SkillsEmail management, organization, communication, multitaskingCommunication, problem-solving, customer service skills
Work EnvironmentOffice or remote, focused on digital communicationOffice or call center, direct customer interaction
Common Industry UsageBusiness, e-commerce, tech companiesRetail, service industries, tech support

While both roles involve communication management, the Inbox Manager primarily focuses on organizing and managing email and message flow within an organization, whereas the Customer Service Representative directly interacts with customers to resolve issues and provide support. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as an inbox manager, and why are they important?

To thrive as an Inbox Manager, you need strong organizational skills, attention to detail, and experience with email management, often supported by familiarity with customer service or administrative backgrounds. Proficiency with email clients (such as Gmail or Outlook), automation tools (like Zapier), and ticketing or CRM systems is typically required. Excellent communication, prioritization, and problem-solving skills help you stand out in managing high volumes of correspondence. These skills ensure efficient workflow, timely responses, and enhanced client or team satisfaction through seamless inbox operations.

How does an inbox manager effectively prioritize and respond to high volumes of email communication?

Inbox Managers often face the challenge of sorting through large volumes of emails daily. To handle this efficiently, they typically use a combination of email management tools, filters, and labeling systems to prioritize urgent and important messages. Regular coordination with key stakeholders helps clarify priorities and ensures timely responses. Strong organizational skills and the ability to quickly assess the relevance and urgency of messages are crucial to maintaining smooth communication flows and supporting executive or team productivity.

What is an inbox manager?

Inbox Managers are professionals responsible for organizing, monitoring, and responding to emails and messages for individuals or organizations. Their main tasks include sorting incoming messages, prioritizing urgent communications, drafting responses, and ensuring that important emails are followed up on promptly. Inbox Managers help improve productivity by reducing email clutter and streamlining communication processes. They often use specialized tools and techniques to manage multiple inboxes efficiently.
What job categories do people searching Inbox Manager jobs in Flint, MI look for? The top searched job categories for Inbox Manager jobs in Flint, MI are:
What cities near Flint, MI are hiring for Inbox Manager jobs? Cities near Flint, MI with the most Inbox Manager job openings:
Inbox Manager jobs near you
Infographic showing various Inbox Manager job openings in Flint, MI as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Service Specialist

Venteon

Clarkston, MI • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description


Harvard Resource Solutions/Venteon is seeking a Customer Support Specialist for their distribution client in Clarkston on a temporary with potential for direct hire basis.
In office.
8:00am - 5:00pm ( 1 hour lunch)
Pay Range: $23.00hr - $25.00hr (Based upon experience and education)
Health, Dental, Vision, Sick Days and Holiday pay offered after 90 days on assignment.
Summary
The Customer Service Specialist serves as the primary point of contact for customers and the sales team, ensuring accurate order processing and timely shipment coordination. This role is responsible for delivering exceptional customer service by managing customer inquiries, resolving issues, and supporting daily sales and distribution operations.
Duties
  • Maintain predictable and dependable attendance.
  • Provide backup support to the Customer Service team and other administrative staff as needed.
  • Assist with completing CON/Transfer transactions, repacks, and repack/relabel processes within the P21 system for public warehouse shipments.
  • Process and support customer pick tickets as needed.
  • Manage the Customer Service Support Inbox, including assigned orders, confirmations, and customer service tasks.
  • Prepare and maintain daily receipt reports and sample reports.
  • Perform end-of-day portal reviews, including:
    • Orders without pick tickets
    • Duplicate customer part numbers
    • Email log errors
  • Maintain the Customer Service OneNote documentation and participate in quarterly reviews with the Customer Service Support Manager.
  • Learn all Customer Service Specialist processes and daily responsibilities to provide team support and PTO coverage.
  • Adhere to the company's two-hour customer callback policy.
  • Deliver exceptional customer service while maintaining professionalism and responsiveness.
  • Support continuous improvement initiatives to enhance customer satisfaction and team performance.
  • Provide account support in the absence of the Customer Service Manager.
  • Serve as an advocate for customers by partnering with internal departments to ensure timely issue resolution and complete customer satisfaction.
  • Follow established procedures, work instructions, and company policies.
Qualifications
  • Minimum of two (2) years of customer service experience required.
  • Customer service experience in a manufacturing, distribution, or related industry preferred.
  • High level of integrity, professionalism, and a positive attitude.
  • Proficient with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Publisher.
  • Experience working with ERP systems, preferably P21, is a plus.
  • Excellent organizational, time management, and multitasking skills.
  • Strong attention to detail and ability to prioritize multiple responsibilities in a fast-paced environment.
  • Ability to work independently, exercise sound judgment, and complete projects with minimal supervision.
  • Strong written and verbal communication skills with the ability to communicate effectively across all levels of the organization.
  • Ability to interpret written procedures, work instructions, and software documentation.
  • Basic mathematical skills, including addition, subtraction, multiplication, division, fractions, and decimals.
  • Strong problem-solving skills with a commitment to providing outstanding customer service.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to rrice@hrsus.com
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today
#HRS

Apply