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Inbox Management Jobs in Michigan (NOW HIRING)

Heartlandhomeservices

HRIS Coordinator

Grand Rapids, MI · On-site

Key Responsibilities Ticketing & Inbox Management * Manage the FreshService ticketing system and Workday Support Outlook imbox; triage all incoming tickets * Complete transactional requests including ...

Indus Valley

CRM Business Analyst

Lansing, MI · On-site

Maintain and prioritize CRM inbox communications. Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant ...

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Inbox Management information

What is the difference between Inbox Management vs Email Support Specialist?

AspectInbox ManagementEmail Support Specialist
Primary FocusOrganizing, prioritizing, and managing incoming messages across platformsResponding to customer inquiries via email, providing support and solutions
Required SkillsOrganization, communication, multitaskingCustomer service, communication, problem-solving
Work EnvironmentAdministrative or customer service settings, often remoteCustomer support centers, remote or office-based
Common CertificationsNone typically required, but organizational skills preferredCustomer service certifications beneficial

While both roles involve handling email communication, Inbox Management focuses on organizing and prioritizing messages to streamline workflow, whereas Email Support Specialists primarily respond to customer inquiries to resolve issues. Understanding these differences helps employers and job seekers target the right skills and expectations for each role.

What are popular job titles related to Inbox Management jobs in Michigan?

For Inbox Management jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Inbox Management jobs in Michigan look for?

The top searched job categories for Inbox Management jobs in Michigan are:

Inbox Management jobs near you
Infographic showing various Inbox Management job openings in Michigan as of September 2026, with employment types broken down into 49% Full Time, 38% Part Time, and 13% Contract. Highlights an 74% In-person, 13% Hybrid, and 13% Remote job distribution.

HRIS Coordinator

Grand Rapids, MI • On-site

Heartlandhomeservices
See more jobs at Heartlandhomeservicesexternal

Full-time

Posted 18 days ago

Job description

Job Description:

We are seeking a detail-oriented Seasonal HRIS Coordinator to support our HR Information Systems team. This role is responsible for day-to-day ticket triage, Workday transaction processing, and system testing support. The ideal candidate is organized comfortable working within defined processes, and able to distinguish between transactional tasks and issues requiring escalation to senior HRIS staff.

Duration: This is a temporary/seasonal position anticipated to run through January 2027.

Key Responsibilities

Ticketing & Inbox Management
  • Manage the FreshService ticketing system and Workday Support Outlook imbox; triage all incoming tickets
  • Complete transactional requests including assistance with log-in issues, report requests, etc.
  • Escalate configuration-related needs to leadership and senior team members for prioritization
Workday Processing
  • Manage the Workday Administrator inbox
  • Review and process qualifying life events (QLEs)
  • Audit Workday tasks to ensure compliance
  • Communicate with Field and/or Region HR Partners regarding needed documents or approvals
Time & Benefits Administration
  • Process & audit time uploads
  • Process COBRA administration tasks
  • Process court ordered benefit changes under the guidance of senior HRIS staff
Data Integrity & Error Resolution
  • Review integration error files: resolve simple errors and escalate complex issues to senior HRIS staff
Project Support
  • Execute assigned test scripts
  • Document and report testing results
  • Assist with developing training material

Qualifications:

  • Prior experience with Workday HCM
  • Advanced skill set in Microsoft Excel
  • Strong attention to detail and ability to follow defined process
  • Ability to distinguish routine tasks from those requiring escalation
  • Comfortable working with sensitive employee data and maintaining confidentiality
  • Strong written communication skills
  • Strong interpersonal skills and customer service mindset
  • Exceptionally self-motivated, effective in multi-tasking, and thrives in a team environment

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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