Inbox Management Jobs in Florida (NOW HIRING)

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Lead Talent Program Coordinator serves as the lead coordinator for the planning, coordination, and execution of learning experiences across various programs both enterprise-wide and in market for Ferguson Academy. This role is responsible for leading the day-to-day coordination of high-impact, executive priority, Academy programs while helping establish consistent standards for learner experience, program execution, and operational excellence.

As a senior member of the coordination team, this individual serves as a lead resource and mentor to other Learning Experience Coordinators, partnering closely with Academy leaders, facilitators, vendors, Instructional Design, Business Learning, and the Events Planning team to deliver modern, engaging, and seamless learning experiences.

This role is based full-time at Ferguson's Tampa Headquarters in Ybor City, Florida, supporting Academy experiences hosted at headquarters, the future design and build out of our HQ learning space, as well as regional learning events.

Key Responsibilities:

Learning Experience Leadership

• Serve as the lead coordinator for high-profile Academy programs and enterprise learning experiences.
• Provide day-to-day guidance, mentoring, and coordination support to Learning Experience Coordinators.
• Help establish and maintain consistent standards for learner experience and program execution across the Academy.
• Identify opportunities to simplify, modernize, and scale coordination processes and operational practices.
• Serve as a trusted resource for Academy teams on learning experience coordination and operational best practices.

Program Execution & Learner Experience

• Lead onsite execution of Academy learning programs, ensuring venue readiness, learner support, facilitator support, materials, schedules, and overall experience quality.
• Coordinate participant communications and pre-program logistics to ensure learners are informed, prepared, and supported.
• Support program budgets, vendor management, invoices, and billback processes.
• Coordinate facilitator schedules, program calendars, room assignments, and delivery logistics across multiple programs and audiences.
• Partner with Instructional Design, Business Learning, Insights, and Academy leadership to deliver engaging, polished learning experiences.
• Help define and continuously improve standards for a modern, frictionless learner experience across Academy programs.

Workday Learning Administration & Reporting

• Coordinate Workday Learning administration, including course setup, enrollment, session management, attendance tracking, and reporting.
• Partner with HR Operations to maintain accurate learner data, rosters, completion records, and communications.
• Support operational reporting related to participation, scheduling, utilization, and program delivery.
• Partner with Learning Technology and HR Operations to improve operational workflows and learner experience within Workday Learning.

Events Partnership & Experience Planning

• Partner closely with the Events Planning team to coordinate headquarters learning experiences, leadership programs, and regional learning events.
• Influence future design of HQ learning facilities
• Align logistics, learner communications, hospitality standards, and operational processes across Academy programs.
• Support continuous improvement of onsite learning environments and participant experience.
• Help develop scalable processes for travel coordination, venue management, scheduling, and event execution.

Academy Brand, Communications & Innovation

• Reinforce the Ferguson Academy brand through consistent, learner-centered experiences and communications.
• Lead coordination-related communications, including shared inbox management, learner outreach, facilitator communications, and scheduling.
• Drive continuous improvement in learning coordination tools, templates, and operational workflows.
• Identify opportunities to improve learner engagement, communication clarity, and overall program experience.
• Support the continued evolution of Academy operations through modern, scalable, and technology-enabled practices.

Qualifications & Critical Skills

• 3+ years of experience in program coordination, training delivery support, event management, or related learning and development roles.
• Strong organizational and project management skills with the ability to manage multiple programs and priorities simultaneously.
• Experience coordinating onsite events, leadership programs, or large-scale learning experiences.
• Demonstrated ability to lead through influence, collaboration, and operational expertise.
• Experience mentoring or serving as a lead resource for peers is preferred.
• Familiarity with Workday Learning or similar learning management systems.
• Strong communication and stakeholder partnership skills.
• Ability to operate effectively in a fast-paced, highly collaborative environment.
• High attention to detail with a strong focus on learner experience and operational excellence.
• Demonstrated ability to improve processes, drive consistency, and modernize ways of working.
• Strong customer service mindset with a passion for creating exceptional learning experiences.
• Must be based at Ferguson's Tampa Headquarters in Ybor City, Florida, and work primarily from the office (minimum four days per week) to support headquarters-based and regional Academy experiences, with flexibility to work extended or adjusted hours during program delivery weeks.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

-

Pay Range:

-

$24.86 - $37.31

-

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

-

This role is Bonus or Incentive Plan eligible.

-

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

-

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information