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Inbound Process Assistant Jobs in Philadelphia, PA

KEX Express

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Operations Administrative Assistant

New Castle, DE · On-site

$20/hr

Ensure outbound / inbound shipments to be tendered meet cut-off time and airline / trucker/vendor ETD. * Monitor vendor shipment processing status in data-wise and in person at vendor warehouse when ...

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Inbound Process Assistant information

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How much do inbound process assistant jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for inbound process assistant in Philadelphia, PA is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $29.86 per hour, depending on experience, location, and employer.

What is an inbound process assistant?

Inbound Process Assistants are employees who play a key role in warehouse and fulfillment center operations, typically in logistics and e-commerce companies. Their main responsibilities include receiving, sorting, and organizing incoming goods or packages to ensure efficient processing and storage. They may also assist with quality checks, inventory management, and reporting discrepancies. This role is important for maintaining smooth workflow and accurate inventory records in busy distribution environments. Inbound Process Assistants often work as part of a larger team and may use specialized equipment for handling materials.

What are the key skills and qualifications needed to thrive as an inbound process assistant?

To thrive as an Inbound Process Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Effective communication, teamwork, and time management are important soft skills for excelling in this role. These skills and qualifications are essential to ensure accurate inventory handling, efficient workflow, and smooth coordination within warehouse operations.

What are some common challenges faced by inbound process assistants, and how can they be managed effectively?

Inbound Process Assistants often encounter challenges such as managing high volumes of incoming shipments, maintaining accuracy during inventory checks, and adapting to fast-paced warehouse environments. Effective time management and attention to detail are crucial to prevent errors and ensure smooth operations. Collaborating closely with team members and using warehouse management systems can help streamline processes and address these challenges efficiently.

What is the difference between Inbound Process Assistant vs Customer Service Representative?

AspectInbound Process AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentCall centers, warehouses, or distribution centers handling inbound logisticsCall centers, retail, or service industries interacting with customers
Industry UsageLogistics, supply chain, retailRetail, telecommunications, banking
Common Search/ComparisonInbound Process Assistant vs Customer Service Representative

The Inbound Process Assistant primarily focuses on managing inbound logistics, such as receiving and processing shipments, often within warehouses or distribution centers. In contrast, Customer Service Representatives handle customer inquiries, complaints, and support across various industries. While both roles require strong communication skills and basic computer knowledge, the Inbound Process Assistant is more logistics-oriented, whereas the Customer Service Representative emphasizes direct customer interaction.

What cities near Philadelphia, PA are hiring for Inbound Process Assistant jobs?

Cities near Philadelphia, PA with the most Inbound Process Assistant job openings:

Inbound Process Assistant jobs near you

Operations Administrative Assistant

New Castle, DE • On-site

KEX Express
See more jobs at KEX Expressexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

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Job description

KEX Express well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in KEX Express If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion.


Responsibilities:

  • Responsible for export shipments document preparation such as B/L and AWB for each shipment
  • Inspect outbound and inbound shipments when needed, and to meet TSA requirements
  • Handle all outbound / inbound exceptional shipments from both internal and external customer inquiries, such as swapping label, locate the wanted shipments from detained shipments, shipment re-measurement etc.
  • Familiar with computers and be able to use internal and external operations systems such as SISP, ITSM, ICMS, STMS, COS, MCS, HHT, WHHT etc.
  • Ensure outbound / inbound shipments to be tendered meet cut-off time and airline / trucker/vendor ETD.
  • Monitor vendor shipment processing status in data-wise and in person at vendor warehouse when needed.
  • Work closely with the vehicle management team to coordinate with surface transportation to airports.
  • Advise gateway management of any delays, problems and/or questioned any irregularities discovered within assigned transactions.
  • Other warehouse duties assigned by gateway management.
  • Perform admin duties including maintaining lost log, filing claims to carriers, and preparing supporting documents
  • Preparation of all shipping documentation, and verification of all corresponding invoices, completeness and accuracy of all logistic documents
  • Provide support to gateway procedures and inspect packages
  • Monitor logistics systems and submit reports and exceptions to management
  • Data entry, create, keep and update records in systems
  • Resolve administrative problems by coordinating preparation of reports, analyzing data and identifying solutions
  • Handle customer requests or problem shipments through tracing system effectively, and in line with KEX trace quality and productivity requirements
  • Complete operational requirements by scheduling and assigning administrative projects


Qualifications:

  • High school degree, college degree preferred
  • 1 years related experience in the logistics/express/delivery industry
  • Ability to perform all tasks thoroughly and effectively in a tight time frame and high level of accuracy
  • Highly organized, able to prioritize and expedite to complete the job and meet all requirements
  • Excellent verbal and written communication skills
  • Intermediate Excel skills is required
  • Team player, physical work may be required
  • Able to operate pallet jack is a plus
  • Bilingual in English and Chinese is highly preferred


Job Type: Full-time


Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


Experience:


  • Logistics: 1 year (Required)
  • Microsoft Excel: 1 year (Preferred)


Work Location: In person