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Inbound Process Assistant Jobs in Houston, TX (NOW HIRING)

Bocatti Experience

Call Center Representative

Houston, TX · On-site

$17 - $26/hr

... process. Position Overview The Call Center Representative is responsible for handling inbound and ... Make outbound calls for booking confirmations, follow-ups, and client support * Assist customers ...

Staff Solve

Warehouse Inspector - 77066

Houston, TX

... forwarding process. Key Responsibilities * Inspect inbound and outbound freight for quantity ... Maintain a clean, organized inspection area * Assist with additional warehouse duties as needed ...

Soliant Health

Remote Pharmacist

Houston, TX · On-site

$55.75 - $66.75/hr

Handle inbound and outbound patient calls regarding prescriptions, refills, side effects, adherence ... issues * Assist with prescription transfers and patient processing from start to finish ...

New

Jori Logistics

Warehouse Logistics Coordinator

Houston, TX · On-site

$16.25 - $21/hr

Receive, inspect, and process inbound shipments. * Verify quantities and product condition against shipping documents. * Organize inventory and maintain accurate stock records. * Assist with cycle ...

JORI Logistics

Warehouse Logistics Coordinator

Houston, TX · On-site

$16.25 - $21/hr

Receive, inspect, and process inbound shipments. * Verify quantities and product condition against shipping documents. * Organize inventory and maintain accurate stock records. * Assist with cycle ...

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How much do inbound process assistant jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for inbound process assistant in Houston, TX is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $28.22 per hour, depending on experience, location, and employer.

What is an inbound process assistant?

Inbound Process Assistants are employees who play a key role in warehouse and fulfillment center operations, typically in logistics and e-commerce companies. Their main responsibilities include receiving, sorting, and organizing incoming goods or packages to ensure efficient processing and storage. They may also assist with quality checks, inventory management, and reporting discrepancies. This role is important for maintaining smooth workflow and accurate inventory records in busy distribution environments. Inbound Process Assistants often work as part of a larger team and may use specialized equipment for handling materials.

What are the key skills and qualifications needed to thrive as an inbound process assistant?

To thrive as an Inbound Process Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Effective communication, teamwork, and time management are important soft skills for excelling in this role. These skills and qualifications are essential to ensure accurate inventory handling, efficient workflow, and smooth coordination within warehouse operations.

What are some common challenges faced by inbound process assistants, and how can they be managed effectively?

Inbound Process Assistants often encounter challenges such as managing high volumes of incoming shipments, maintaining accuracy during inventory checks, and adapting to fast-paced warehouse environments. Effective time management and attention to detail are crucial to prevent errors and ensure smooth operations. Collaborating closely with team members and using warehouse management systems can help streamline processes and address these challenges efficiently.

What is the difference between Inbound Process Assistant vs Customer Service Representative?

AspectInbound Process AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentCall centers, warehouses, or distribution centers handling inbound logisticsCall centers, retail, or service industries interacting with customers
Industry UsageLogistics, supply chain, retailRetail, telecommunications, banking
Common Search/ComparisonInbound Process Assistant vs Customer Service Representative

The Inbound Process Assistant primarily focuses on managing inbound logistics, such as receiving and processing shipments, often within warehouses or distribution centers. In contrast, Customer Service Representatives handle customer inquiries, complaints, and support across various industries. While both roles require strong communication skills and basic computer knowledge, the Inbound Process Assistant is more logistics-oriented, whereas the Customer Service Representative emphasizes direct customer interaction.

What cities near Houston, TX are hiring for Inbound Process Assistant jobs?

Cities near Houston, TX with the most Inbound Process Assistant job openings:

Inbound Process Assistant jobs near you

Mortgage Loan Officer (NMLS Licensed) - Hybrid

Houston, TX • On-site

FocusOne
51 - 200 employees
Learn more about FocusOneexternal

$24K - $150K/yr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Respond promptly to inbound mortgage leads from multiple credit union partners, FocusOne business channels, customer inquiries, referral partners, and self-sourced contacts.

  • Consult with prospective borrowers to understand their homeownership goals, financing needs, credit profile, income, assets, and timeline, and advise on appropriate loan options and next steps.

  • Originate accurate loan applications, gather supporting documentation, and structure complete files for efficient submission to processing.

Job description

FocusOne Mortgage | Northwest Houston/Jersey Village | Full-Time | Hybrid
About the Opportunity
FocusOne Mortgage Solutions is growing, and we are looking for experienced, licensed Mortgage Loan Officers to join our team in the Jersey Village/Cypress area of Northwest Houston.
One of the strongest advantages of this role is access to inbound mortgage leads from multiple credit union partners. These credit union member opportunities create a strong foundation for production, while Loan Officers are also encouraged to develop referral relationships and bring self-sourced business.
FocusOne handles a wide variety of mortgage solutions, including portfolio, brokered, FNMA/conventional, and government loan programs. FocusOne Mortgage Solutions is currently licensed in Texas, Louisiana, New Mexico, and Oklahoma with expansion into additional markets underway.
If you are a self-starting Licensed Loan Officer who enjoys helping borrowers purchase their first home, upgrade their current home, refinance, or find their forever home, we would enjoy having you apply for our team.
Responsibilities

  • Respond promptly to inbound mortgage leads from multiple credit union partners, FocusOne business channels, customer inquiries, referral partners, and self-sourced contacts.
  • Consult with prospective borrowers to understand homeownership goals, financing needs, credit profile, income, assets, and timeline; analyze information and advise on appropriate loan options, pricing, guidelines, documentation requirements, and next steps.
  • Originate accurate loan applications, gather supporting documentation, and structure complete files for efficient submission to processing.
  • Maintain consistent communication with borrowers, credit union partners, Realtors, referral sources, title companies, Loan Officer Assistant support, and internal operations teams from application through closing.
  • Manage pipeline activity, follow up on outstanding items, monitor milestones, and coordinate with processing, underwriting, closing, and management to resolve file issues promptly.
  • Build productive credit union partner and referral relationships, maximize inbound lead opportunities, develop self-sourced business, and maintain current product, guideline, licensing, HMDA, and compliance knowledge.
Qualifications
  • Active NMLS license required; candidates must maintain licensing in good standing and obtain additional state licenses as business needs require.
  • Minimum 2 years of successful residential mortgage loan origination experience preferred.
  • Experience with purchase, refinance, first-time homebuyer, move-up buyer, portfolio, brokered, conventional/FNMA, and government loan products preferred.
  • Strong sales, consultative communication, customer service, phone, and relationship-building skills, with the ability to manage inbound credit union partner leads and self-sourced opportunities.
  • Strong understanding of mortgage guidelines, disclosures, documentation requirements, credit, income, asset analysis, and pipeline management; Encompass or another Loan Origination System and Microsoft Office experience preferred.
  • Detail-oriented, organized, accurate, self-motivated, ethical, and able to manage multiple borrowers, referral sources, deadlines, and loan files simultaneously; High School Diploma or GED required; Spanish/English bilingual skills preferred.
What We're Looking For
The ideal candidate is someone who:
  • Enjoys consultative sales and helping borrowers make confident home financing decisions.
  • Responds quickly to inbound credit union partner leads and follows up consistently.
  • Builds trust with borrowers, credit union partners, and referral sources while taking ownership of their pipeline.
  • Communicates clearly, works well with the team, and maintains integrity, accuracy, professionalism, and a positive work ethic.

Position Details
Department: Mortgage Originations
Location: Jersey Village/Cypress Area / Northwest Houston
Reports To: Sales Manager
Position Type: Full-Time
Licensing: Active NMLS license required; state licensing maintained as required
Market Coverage: Currently licensed in Texas, Louisiana, New Mexico, and Oklahoma, with expansion into additional markets
Lead Sources: Multiple inbound credit union partner lead channels, FocusOne business channels, referral relationships, and self-sourced opportunities
Loan Products: Portfolio, brokered, FNMA/conventional, and government loan programs
Schedule: Monday-Friday, with flexibility required based on borrower, partner, and business needs
Work Environment: Professional mortgage originations environment serving credit union members, referral partners, and self-sourced clients
About FocusOne Mortgage Solutions
FocusOne Mortgage Solutions is part of FocusOne, a trusted lending solutions provider serving credit unions and their members across the country. Since 1998, FocusOne has been committed to helping credit unions better serve their members through innovative lending solutions, exceptional service, and strong operational support.
Our mortgage team works closely with credit union members and referral partners to provide a seamless home financing experience while maintaining the personalized service and trusted relationships that credit unions are known for. We value teamwork, accountability, professionalism, ethical lending, and a commitment to delivering outstanding results for borrowers and credit union partners.
If you're looking to join a growing organization with strong inbound credit union partner lead opportunities, a broad product menu, and a team focused on helping borrowers achieve their homeownership goals, we'd love to hear from you.
Apply today to join the FocusOne Mortgage Solutions team.

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