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Inbound Process Assistant Jobs in Utah (NOW HIRING)

Weave

Strategic Inbound Account Executive

Lehi, UT · On-site

Maintain an extremely detailed and organized process in Salesforce. * Exceed monthly sales quotas ... AI may assist with things like writing s, scheduling interviews, or reviewing applications against ...

Demo Site

Sales Administrative Assistant

Lehi, UT · On-site

$12 - $14/hr

The Sales Administrative Assistant will be responsible for providing support to our Sales Team ... meetings - Processing inbound sales leads - Learning our Applicant Tracking System (ATS ...

IC-CAP, LLC

ASR 2

Salt Lake City, UT · On-site

Classification reviews of inbound and outbound correspondence * Assist in the maintenance of a document accountability database and associated correspondence * Processing inbound and outbound ...

Nova Supports

Administrative Assistant

Ogden, UT · On-site

$17.50 - $23.75/hr

Field inbound communications - Answer phone calls/general email inquiries and route to the ... Organize internal resources - Build out and maintain processes to keep files and office supplies ...

BZI USA, LLC

Procurement Assistant

Cedar City, UT · On-site

$17 - $21.25/hr

This role is responsible for processing purchase orders, tracking material deliveries, maintaining ... Logistics & Scheduling · Coordinate inbound deliveries to support fabrication projects, retail ...

Brevium

Sales Assistant

American Fork, UT · On-site

$17 - $18/hr

Our software doesn't just streamline processes; it actively prompts patients to return for vital ... from inbound/outbound requests. Assist the SDR lead and the VP of Sales and Marketing with ...

Brevium

Sales Assistant

American Fork, UT

$17 - $18/hr

Our software doesn't just streamline processes; it actively prompts patients to return for vital ... from inbound/outbound requests. Assist the SDR lead and the VP of Sales and Marketing with ...

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All JobsInbound Process JobsInbound Process Assistant JobsInbound Process Assistant Jobs in Utah

Inbound Process Assistant information

What is an inbound process assistant?

Inbound Process Assistants are employees who play a key role in warehouse and fulfillment center operations, typically in logistics and e-commerce companies. Their main responsibilities include receiving, sorting, and organizing incoming goods or packages to ensure efficient processing and storage. They may also assist with quality checks, inventory management, and reporting discrepancies. This role is important for maintaining smooth workflow and accurate inventory records in busy distribution environments. Inbound Process Assistants often work as part of a larger team and may use specialized equipment for handling materials.

What are the key skills and qualifications needed to thrive as an inbound process assistant?

To thrive as an Inbound Process Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Effective communication, teamwork, and time management are important soft skills for excelling in this role. These skills and qualifications are essential to ensure accurate inventory handling, efficient workflow, and smooth coordination within warehouse operations.

What are some common challenges faced by inbound process assistants, and how can they be managed effectively?

Inbound Process Assistants often encounter challenges such as managing high volumes of incoming shipments, maintaining accuracy during inventory checks, and adapting to fast-paced warehouse environments. Effective time management and attention to detail are crucial to prevent errors and ensure smooth operations. Collaborating closely with team members and using warehouse management systems can help streamline processes and address these challenges efficiently.

What is the difference between Inbound Process Assistant vs Customer Service Representative?

AspectInbound Process AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentCall centers, warehouses, or distribution centers handling inbound logisticsCall centers, retail, or service industries interacting with customers
Industry UsageLogistics, supply chain, retailRetail, telecommunications, banking
Common Search/ComparisonInbound Process Assistant vs Customer Service Representative

The Inbound Process Assistant primarily focuses on managing inbound logistics, such as receiving and processing shipments, often within warehouses or distribution centers. In contrast, Customer Service Representatives handle customer inquiries, complaints, and support across various industries. While both roles require strong communication skills and basic computer knowledge, the Inbound Process Assistant is more logistics-oriented, whereas the Customer Service Representative emphasizes direct customer interaction.

What cities in Utah are hiring for Inbound Process Assistant jobs?

Cities in Utah with the most Inbound Process Assistant job openings:

Inbound Process Assistant jobs near you

Head of Sales Performance

Salt Lake City, UT • On-site

Wing Assistant
Online Marketplaces • 501 - 1,000 employees
Learn more about Wing Assistantexternal

Full-time

Medical, PTO

Posted 27 days ago

Job description

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies build high-performing teams across executive assistance, administrative support, customer support, sales support, recruiting, operations, and other critical business functions.

The Role

We're looking for a Head of Sales Performance to build, own, and multiply the performance of our inbound sales engine from the first follow-up touch through close.

This is a builder's role, not a caretaker's. You won't be inheriting a finished machine; you'll be constructing one. That means creating the tools, sequences, collateral, coaching systems, and standards that make every rep on the floor measurably better and personally stepping into the work when needed.

You will lead the inbound follow-up function, strengthen the systems and processes behind it, coach the team, and ensure every qualified opportunity is managed with discipline and urgency. Beyond your direct team, you will raise the quality and consistency of how the entire sales floor sells through coaching, performance management, process improvement, and the thoughtful use of sales technology.

You will have a team, a modern sales tech stack, and clear revenue and performance targets tied directly to your ownership. As you establish the sales performance engine, your scope may expand into post-sale revenue onboarding, retention, and account expansion.

What You'll Own

Build the Sales Performance Toolkit

  • Create the sales assets the floor runs on: sequences, talk tracks, objection-handling guides, battle cards, and demo collateral from zero where nothing exists today
  • Identify gaps in the sales motion and build the tool, process, or content that closes them
  • Evaluate, implement, and get real leverage from AI-enabled sales tools, conversation intelligence, and automation

Team Leadership

  • Manage and develop the inbound follow-up team, including SDRs and Sales Associates
  • Conduct regular 1:1s, coach performance, and hire as the team scales
  • Own the pairing model between Sales Associates and Account Executives
  • Establish cadence standards, ownership rules, and CRM hygiene expectations
  • Manage the Sales Trainer and own onboarding and ramp-up for all new sales hires

Follow-Up and Mid-Funnel Conversion

  • Design, write, and A/B test follow-up sequences across email and chat
  • Use reply rate, re-engagement rate, and conversion as your primary scorecards
  • Build and manage the no-show recovery motion for cancellations and missed demos
  • Turn missed and cancelled demos into rebooked conversations
  • Build and run reactivation campaigns for aged and closed-lost opportunities
  • Reduce stage-to-stage drop-off across the funnel, beginning with the weakest-performing stage

Channel Partner Lead Management

  • Oversee the handling of leads and opportunities generated through channel partnerships
  • Establish clear ownership, follow-up, and reporting standards for partner-sourced opportunities
  • Track channel partner performance and evaluate its effectiveness as a source of new business

Sales Quality and Coaching

  • Review recorded calls and demos using a written sales scorecard
  • Maintain a fixed monthly call-review coverage target for every representative
  • Coach Account Executives on discovery, objection handling, urgency, and securing second calls
  • Run regular calibration sessions to ensure consistent scoring and coaching standards
  • Join live deals when a representative needs support moving an opportunity forward

Knowledge and Compliance

  • Own the sales knowledge base as the company's single source of truth
  • Maintain the content that powers our AI sales chat assistant
  • Establish a regular review cadence so customer-facing information remains accurate and current
  • Ensure claims made by sales representatives and automated channels are accurate and compliant
Requirements
  • At least 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a similar commercial role
  • At least 2 years of experience managing or coaching a sales team
  • A track record of building sales systems, tools, or programs from scratch not just running ones that already existed
  • Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance
  • Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion
  • Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression
  • Ability to review sales calls, identify performance gaps, and provide clear, actionable feedback
  • Hands-on experience building sales sequences across email, chat, SMS, or other follow-up channels
  • Strong CRM discipline and experience working with platforms such as HubSpot or Salesforce
  • Comfortable using data to diagnose funnel problems, set targets, and manage performance
  • Strong written and verbal English communication skills
  • Willingness and ability to work Pacific Time hours

Preferred

  • Experience managing both SDRs or Sales Associates and Account Executives
  • Experience owning sales onboarding, training, and rep ramp-up programs
  • Experience building no-show recovery, closed-lost reactivation, or aged-pipeline campaigns
  • Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms
  • Experience creating sales collateral, playbooks, or enablement content adopted floor-wide
  • Experience working in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company
  • Experience managing leads generated through channel partnerships
  • Familiarity with compliance, sales claims management, and maintaining a customer-facing knowledge base
$125,000 - $155,000 a year
Benefits & Compensation

  • $125,000-$155,000 annual base salary, depending on experience

  • Performance-based bonuses tied to individual and company goals

  • Paid Time Off (PTO)

  • Paid U.S. holidays

  • Paid sick leave

  • Health insurance

  • Company-sponsored team events and offsites

  • Clear opportunities for career advancement and expanded leadership responsibility

What Success Looks Like

You are a strong fit for this role if you are a hands-on operator and a force multiplier someone who makes the people and systems around them better, not just their own numbers.

You should be comfortable moving between strategy and execution: reviewing a dashboard in the morning, rewriting a follow-up sequence at noon, coaching an underperforming representative in the afternoon, and helping an Account Executive move a difficult deal forward before the day ends. When something the team needs doesn't exist, your instinct is to build it.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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