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Inbound Process Assistant Jobs in Massachusetts (NOW HIRING)

Distribution Company

Inbound Lead

Worcester, MA · On-site

$34K - $41K/yr

Help maintain a clean and organized workspace. * Assist Supervisor in providing team member ... process and acclimate them to company culture, expectations, and connecting them to the team.

Patriot Family Insurance

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Inbound Life Insurance Sales Agent

Lowell, MA · On-site

$80K - $250K/yr

This is a unique opportunity where you will assist customers in finding the right life insurance ... sales process. - Meet or exceed sales targets and performance goals. - Be computer savvy to ...

Patriot Family Insurance

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Inbound Life Insurance Sales Agent

Burlington, MA · On-site

$80K - $250K/yr

This is a unique opportunity where you will assist customers in finding the right life insurance ... sales process. - Meet or exceed sales targets and performance goals. - Be computer savvy to ...

Addison Group

Office Coordinator

Boston, MA · On-site

$19.50 - $26/hr

... * Assist with inbound and outbound mail and shipments * Verify and complete Form I-9s, when ... Type and word-process various documents and electronic information, including fee agreements or ...

E-Solutions

Warehouse Associate I

Andover, MA · On-site

$16.25 - $19.25/hr

Process customer and transfer orders in an accurate and timely manner. * Inspect and verify inbound ... Identify, segregate and report damaged, defective or rejected product to management. * Assist ...

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Serve as the primary intake point for inbound customer phone calls, emails, and general service ... Support service leadership by reinforcing proper intake and escalation processes * Assist with ...

CivicMinds, Inc

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Serve as the primary intake point for inbound customer phone calls, emails, and general service ... Support service leadership by reinforcing proper intake and escalation processes * Assist with ...

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Inbound Process Assistant information

What is an inbound process assistant?

Inbound Process Assistants are employees who play a key role in warehouse and fulfillment center operations, typically in logistics and e-commerce companies. Their main responsibilities include receiving, sorting, and organizing incoming goods or packages to ensure efficient processing and storage. They may also assist with quality checks, inventory management, and reporting discrepancies. This role is important for maintaining smooth workflow and accurate inventory records in busy distribution environments. Inbound Process Assistants often work as part of a larger team and may use specialized equipment for handling materials.

What are the key skills and qualifications needed to thrive as an inbound process assistant?

To thrive as an Inbound Process Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Effective communication, teamwork, and time management are important soft skills for excelling in this role. These skills and qualifications are essential to ensure accurate inventory handling, efficient workflow, and smooth coordination within warehouse operations.

What are some common challenges faced by inbound process assistants, and how can they be managed effectively?

Inbound Process Assistants often encounter challenges such as managing high volumes of incoming shipments, maintaining accuracy during inventory checks, and adapting to fast-paced warehouse environments. Effective time management and attention to detail are crucial to prevent errors and ensure smooth operations. Collaborating closely with team members and using warehouse management systems can help streamline processes and address these challenges efficiently.

What is the difference between Inbound Process Assistant vs Customer Service Representative?

AspectInbound Process AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentCall centers, warehouses, or distribution centers handling inbound logisticsCall centers, retail, or service industries interacting with customers
Industry UsageLogistics, supply chain, retailRetail, telecommunications, banking
Common Search/ComparisonInbound Process Assistant vs Customer Service Representative

The Inbound Process Assistant primarily focuses on managing inbound logistics, such as receiving and processing shipments, often within warehouses or distribution centers. In contrast, Customer Service Representatives handle customer inquiries, complaints, and support across various industries. While both roles require strong communication skills and basic computer knowledge, the Inbound Process Assistant is more logistics-oriented, whereas the Customer Service Representative emphasizes direct customer interaction.

What cities in Massachusetts are hiring for Inbound Process Assistant jobs?

Cities in Massachusetts with the most Inbound Process Assistant job openings:

Inbound Process Assistant jobs near you

Inbound Lead

Worcester, MA • On-site

Distribution Company
11 - 50 employees
Learn more about Distribution Companyexternal

$34K - $41K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Summary:

As an Inbound Lead, you will be ensuring all inbound departments meet company standards in safety, quality, productivity and housekeeping; Receiving, Bulk, Stocking, Inbound Support.  Work with Supervisors to build and maintain focus on Company Goals. You will drive a stand up, battery powered, forklift truck, to load or unload pallets into designed areas through the warehouse. You will utilize either a cherry picker, reach truck, or transporter to push, pull, lift, stack, tier, or move products or pallets.

Schedule:

Tues – Sat 9:00am to 5:30pm

Essential Duties and Responsibilities

  • Meets productivity and accuracy standard.
  • Follows all module safety training/requirements.
  • Possible floater to other Imperial warehouses or different areas of the Distribution Center
  • Adhere to strict safety, quality and production standards.
  • Help maintain a clean and organized workspace.
  • Assist Supervisor in providing team member direction.
  • Assist Supervisor in providing team members daily work assignments, including Start of shift, and through the shift. Monitor workload in assigned area and move labor as necessary.
  • Works with trainers and also be a trainer to new hires and transfers; training them on Inbound process and acclimate them to company culture, expectations, and connecting them to the team.
  • Utilize the radio for communication with Supervisors, Inventory Control, etc.
  • Adhere to all company policies
  • Follow direction of other duties and tasks as assigned.
  • Notifies supervisor of equipment malfunction.
  • While our Inbound Lead is supporting our Inbound department, it is critical you are cross trained in all areas of inbound. Below is a list of the responsibilities from each of those areas. This position is expected to learn all Forklift Operator, Stocker, Receiver, Inbound Support Responsibilities. 

Qualification: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

    • High School Diploma or GED
    • Basic computer skills – requiring able to use a log in and password and follow simple instructions.
    • Some warehouse experience preferred
    • Training, coaching and/or leading others experience preferred
    • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

    Why Join Us

    • Growth Culture: Opportunities for professional advancement
    • Employee Perks: Discounted product store, food events, and summer food trucks
    • Comprehensive Benefits: Health, dental, vision, 401(k), PTO and more
    • Conveniently located 150 Blackstone River Rd. Worcester, MA on a Bus Route!

    **A full comprehensive job description will be available during the interview process, this is a condensed job posting.

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