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Inbound Outbound Queue Associate Jobs in Pasadena, MD

Sonepar

Receiving Manager

Upper Marlboro, MD

$84K - $127K/yr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... The Receiving Manager oversees all inbound logistics and receiving operations to ensure the ...

Sonepar

Receiving Manager

Upper Marlboro, MD · On-site

$84K - $127K/yr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... The Receiving Manager oversees all inbound logistics and receiving operations to ensure the ...

Waste Management

Account Associate II

Baltimore, MD · Hybrid

$23 - $24/hr

Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of ... Through effective management of inbound call requests and proactive customer outreach, the AA ...

New

Datavant

Health Information Specialist

Annapolis, MD · On-site

$98K - $99K/yr

Associate must at all times safeguard and protect the patient's right to privacy by ensuring that ... Answering of inbound/outbound calls. * May assist with patient walk-ins. * May assist with ...

Datavant

Health Information Specialist I

Annapolis, MD · On-site

$15 - $18.32/hr

Associate must at all times safeguard and protect the patient's right to privacy by ensuring that ... Answering of inbound/outbound calls. * May assist with patient walk-ins. * May assist with ...

Accu-Tech

Warehouse Associate

Elkridge, MD · On-site

$19.09 - $22.90/hr

Complete log sheets and handle inbound shipments * Verify supplier returns and enter order receipts ... Pack, label, wrap, and load outbound trucks What's in it for You * Wesco is not just a job, but a ...

Accu-tech, Inc.

Warehouse Associate

Hanover, MD

$15.75 - $18.75/hr

Complete log sheets and handle inbound shipments * Verify supplier returns and enter order receipts ... Pack, label, wrap, and load outbound trucks What's in it for You * Wesco is not just a job, but a ...

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Showing results 21-40

All JobsInbound Outbound Queue Associate JobsInbound Outbound Queue Associate Jobs in Pasadena, MD

Inbound Outbound Queue Associate information

See Pasadena, MD salary details

$9

$17

$27

How much do inbound outbound queue associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for inbound outbound queue associate in Pasadena, MD is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.52 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient communication flow.
What job categories do people searching Inbound Outbound Queue Associate jobs in Pasadena, MD look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Pasadena, MD are:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Pasadena, MD as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,187 per year, or $17.4 per hour.

Already Licensed? Here's What "More" Actually Looks Like

Nexera

Baltimore, MD • Remote

$2.5K - $4.8K/wk

Full-time

Posted 15 days ago

Job description

About this role

You did the hard part — you got licensed. But somewhere along the way you hit a ceiling: leads that dry up, a carrier lineup that boxes in what you can offer, a comp plan that punishes production, or a "team" that's really just you on an island. If any of that sounds familiar, this is your next move.

We're bringing on licensed Life and Health agents who are ready for more leads, more carriers, more support, and more upside — without starting over.

What "more" means here

What you've got now What you'd have here Inconsistent or self-generated leads Steady warm inbound leads Limited to a handful of carriers Access to 60+ carriers, independent model Flat commission, no growth path Uncapped commission + override income Working solo Team, mentorship, and a leadership path if you want it

Who this is for

  • Licensed agents tired of chasing their own leads
  • Captive agents who want an independent model and real carrier flexibility
  • Agents whose current shop caps commission or takes an outsized override
  • Producers who want to build a team but have no real structure to do it in
  • Anyone licensed and looking for a bigger platform, not a bigger grind

What you'll be doing

  • Working warm inbound leads — people who've already asked about protecting their families financially
  • Running needs-based consultations by phone and Zoom
  • Presenting the best-fit option from a network of 60+ carriers, not just one company's product
  • Managing your own pipeline and activity on your own schedule
  • Getting paid weekly on every closed sale
  • Optionally building and leading your own team for override income

Income potential

  • $800–$1,200 commission per closed sale
  • Licensed agents with existing production habits typically ramp faster than new agents — many reach $100,000–$150,000 within their first year here
  • Top performers earn $200,000+ once fully established, especially with a team underneath them
  • Paid weekly — no monthly draw to wait on
  • Performance bonuses and incentive trips available
  • Real override income for agents who build beyond personal production

What we provide

  • Warm inbound leads with outbound follow-up opportunities (lead structure discussed during interview)
  • Access to 60+ carriers so you always have a competitive fit for every client
  • Fast-tracked onboarding — no entry-level pacing, no wasted time re-teaching you the basics
  • A genuine leadership track, including override income, for agents who want to build a team
  • Optional weekly training for agents who want to sharpen their close rate or expand into new product lines

What your day looks like

  • Log on when you're ready — no set start time, no check-in calls
  • Work your lead queue by phone and Zoom
  • Run consultations, present options, close deals
  • Track activity and pipeline in your CRM
  • Log off when you're done — no manager watching the clock

Requirements

  • Active Life and Health Insurance License required
  • U.S. citizen or legal resident, currently living in the U.S.
  • Raleigh/Triangle area preferred — fully remote, open to all U.S. locations
  • Able to pass a background check
  • Reliable internet and a quiet space for calls

Benefits

  • 100% remote, permanent
  • Flexible schedule — you set your hours
  • Weekly pay on every closed sale
  • 100% uncapped commission
  • Independent carrier access — 60+ companies
  • Real leadership path with override income