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Inbound Outbound Queue Associate Jobs in Dallas, TX

Hyundai Capital Bank Europe

Genesis Service Associate

Plano, TX · On-site

$15.25 - $20.25/hr

... o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive ... Primary responsibilities include inbound/outbound call handling, complaint management, compliance ...

Kencogroup

Logistics Coordinator I

Lancaster, TX

$18.50 - $24.75/hr

Functions Oversee the assigned inbound and/or outbound processes required by the customer and ensure proper workloads are provided to floor associates where applicable. Maintain/manage appropriate ...

Kencogroup

Logistics Coordinator I

Lancaster, TX · On-site

$18.50 - $24.75/hr

Functions Oversee the assigned inbound and/or outbound processes required by the customer and ensure proper workloads are provided to floor associates where applicable. Maintain/manage appropriate ...

Cavender's

Inbound Manager

Wilmer, TX

Coach, challenge, and develop supervisors and associates into high-performing contributors who ... Keep outbound, merchants, vendors and operations teams connected and informed so product flows ...

Kenco

Logistics Coordinator I

Lancaster, TX · On-site

$18.50 - $24.75/hr

Functions • Oversee the assigned inbound and/or outbound processes required by the customer and ensure proper workloads are provided to floor associates where applicable. • Maintain/manage ...

Cavender's

Inbound Manager

Wilmer, TX · On-site

Coach, challenge, and develop supervisors and associates into high-performing contributors who ... Keep outbound, merchants, vendors and operations teams connected and informed so product flows ...

Credence Global Solutions

Be Seen First

Collections Customer Solutions Associate

Richardson, TX · On-site

$15 - $17/hr

We are currently seeking motivated, goal-driven Customer Solutions Associates to join our team ... experience (inbound/outbound) • High school diploma required. • Experience with medical ...

Cavender's

Sr Outbound Manager

Wilmer, TX · On-site

Coach, challenge, and develop supervisors and associates into high-performing contributors who ... Connect inbound to outbound. Stay aligned with inbound and inventory teams so product availability ...

Rivian

Warehouse Coordinator

Haslet, TX

$25.81 - $34.20/hr

Act as a primary trainer for new hires and existing associates transitioning between functional areas (inbound, outbound, inventory, returns, repack, special processes, etc.). * Deliver daytoday ...

Rivian

Warehouse Coordinator

Haslet, TX · On-site

$25.81 - $34.20/hr

Act as a primary trainer for new hires and existing associates transitioning between functional areas (inbound, outbound, inventory, returns, repack, special processes, etc.). * Deliver day-to-day on ...

Cavender's

Sr Outbound Manager

Wilmer, TX · On-site

Coach, challenge, and develop supervisors and associates into high-performing contributors who ... Connect inbound to outbound. Stay aligned with inbound and inventory teams so product availability ...

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Inbound Outbound Queue Associate information

See Dallas, TX salary details

$8

$16

$27

How much do inbound outbound queue associate jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for inbound outbound queue associate in Dallas, TX is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.04 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Dallas, TX? For Inbound Outbound Queue Associate jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Dallas, TX look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Inbound Outbound Queue Associate jobs? Cities near Dallas, TX with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you

Genesis Service Associate

Hyundai Capital Bank Europe

Plano, TX • On-site

$15.25 - $20.25/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

·         Medical, dental, and vision plans with no-cost and low-cost options

·         Annual employer HSA contribution

·         401(k) matching and immediate vesting

·         Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o    Associate / Sr. Associate: $350

o    Manager / Sr. Manager: $600

o    Director: $800

o    Executive Director: $900

o    VP or Above: $1,000

·         100% employer-paid life and disability insurance

·         No-cost health and wellbeing programs, including a gym benefit

·         Six weeks of paid parental leave

·         Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and Servicing Support tasks.

What You Will Do

1.      Receive inbound calls from Genesis customers to address both customer service and lease-end needs and/or complaint resolution.

2.      Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or to educate Genesis customers on lease-end options.

3.      Perform limited Backoffice functions to provide Genesis customers enhanced customer service experience and reduce wait time for specific request.

4. Actively participate in performance coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

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