ZipRecruiter

Log In

1

Inbound Outbound Calls Jobs (NOW HIRING)

Doherty

Remote Customer Service Rep

$16.50 - $22.25/hr

Provide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for the following inquiries: * Place orders, check shipping, order research * Check ...

Coldstream Exteriors

Inside Sales Agent

Milford, OH · On-site

$40K - $65K/yr (+ commission)

Position Overview The Inside Sales Representative manages all inbound inquiries, makes outbound calls to homeowners and partners, and keeps our calendars full. You'll be the first point of contact ...

Coldstream Exteriors

Inside Sales Agent

Milford, OH · On-site

$40K - $65K/yr (+ commission)

Position Overview The Inside Sales Representative manages all inbound inquiries, makes outbound calls to homeowners and partners, and keeps our calendars full. You'll be the first point of contact ...

VDart

Contact Center Sales Inbound/Outbound II

$15.75 - $20.50/hr

Contact Center Sales Inbound/Outbound II Location: Remote Schedule: Mon-Fri - a shift will be ... de-escalate calls and process complaints, and handle disbursement of claim funds. Key ...

Atlantic Toyota

BDC Sales

Lynn, MA · On-site

The BDC Rep focuses on increasing the sales traffic of the dealer by handling inbound sales calls and making outbound calls which produce solid and specific appointments for the sales department. The ...

Nutrisystem

Sales Representative

Fort Washington, PA · On-site

This Sales Representative position is responsible for handling both inbound and outbound calls to sell our products to leads. This person needs to demonstrate an ability to quickly identify customer ...

previous page

Showing results 41-60

All JobsBusiness JobsInbound Outbound Calls Jobs

Inbound Outbound Calls information

See salary details

$10

$18

$26

How much do inbound outbound calls jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound outbound calls in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are inbound and outbound calls?

Inbound and outbound calls refer to two main types of phone interactions in a call center or customer service environment. Inbound calls are those initiated by customers who reach out to a company for support, inquiries, or assistance. Outbound calls, on the other hand, are made by representatives to customers or prospects, often for sales, follow-ups, surveys, or marketing purposes. Both types of calls require strong communication skills and a focus on customer satisfaction.

What are the key skills and qualifications needed to thrive in inbound outbound calls roles?

To thrive in Inbound/Outbound Call roles, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is often required. Outstanding interpersonal skills, resilience under pressure, and the ability to remain patient and positive set top performers apart. These skills are crucial for building customer trust, efficiently resolving inquiries, and achieving service targets in a high-volume call environment.

What are some common challenges faced in an inbound outbound calls role, and how can they be managed effectively?

Professionals in Inbound Outbound Calls often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting sales or service targets. To manage these effectively, it's important to develop strong communication and active listening skills, maintain patience and professionalism under pressure, and follow established scripts or protocols. Many companies provide regular training and support from supervisors or team leads, and collaborative work environments allow agents to share strategies and support each other in managing demanding situations.

What is the difference between Inbound Outbound Calls vs Customer Service Representative?

AspectInbound Outbound CallsCustomer Service Representative
Primary RoleHandling incoming and making outgoing calls for sales, support, or informationAssisting customers with inquiries, complaints, and support via calls or other channels
Required SkillsCommunication, sales techniques, problem-solvingCommunication, empathy, problem-solving
Work EnvironmentCall centers, remote, office settingsCall centers, retail, office settings
CertificationsNone typically required, but sales or communication certifications can helpCustomer service certifications beneficial but not mandatory

While both roles involve communication via calls, Inbound Outbound Calls focus on sales and outreach, whereas Customer Service Representatives primarily assist customers with support and inquiries. Both roles require strong communication skills and often share similar work environments, but their main objectives differ—sales versus support.

What cities are hiring for Inbound Outbound Calls jobs?

Cities with the most Inbound Outbound Calls job openings:

What states have the most Inbound Outbound Calls jobs?

States with the most job openings for Inbound Outbound Calls jobs include:

What are popular job titles related to Inbound Outbound Calls jobs?

For Inbound Outbound Calls jobs, the most frequently searched job titles are:

Business Development Representative/Internet Sales

Palatine, IL • On-site

ANDY MOHR
Motor Vehicle Manufacturing • 11 - 50 employees
Learn more about ANDY MOHRexternal

$15 - $999.99/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Business Development Center (BDC)

Job description and responsibilities

Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction.  

  • Lead Management: Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls.
  • Appointment Setting: This includes scheduling appointments and confirming appointments to reduce no – shows.
  • Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.
  • CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.
  • Providing Customer Experience: Addressing customers’ concerns and providing accurate information.
  • Product Knowledge: Staying current on vehicle inventory, pricing, promotions, and incentives.
  • Follow up for co – workers: Responding to customer inquiries when a co- worker is out of the office.
  • Must be able to work nights and weekends
  • Values – integrity, drive, team player
  • Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic
  • Excellent computer skills and ability to adapt to various dealership systems
  • Problem Solving skills
  • Multi-tasking is essential

BENEFITS:

   Medical, Dental, & Vision benefits

    Accrued Vacation Time

    401K Plan 

    Life & Disability Insurance

    Extensive training and support

    Employee vehicle purchase plans

    Discounts on products and services

Apply