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Inbound Outbound Calls Jobs (NOW HIRING)

AYS

Inbound/Outbound Call Rep

Chicago, IL · On-site

$16 - $20.50/hr

We specialize in providing exceptional customer service and generating sales for our clients through inbound and outbound calls. Our team is dedicated to delivering top-notch services and creating a ...

Dynamic BDC

Concierge Inbound-Outbound Call Agent

$14 - $15/hr

Handle inbound calls and outbound calls using a manual dialer. What You Will Bring/Position Requirements: Must have your own home office computer equipment and maintain equipment: Computer with ...

The Ritz-Carlton Yacht Collection

$80 - $100/hr

Serve as a front-line ambassador in a multi-channel contact center environment, managing a blend of inbound calls, outbound guest outreach, and case-based follow-up (email and offline work) to ...

The Ritz-Carlton Yacht Collection

NY · On-site

$80 - $100/hr

Serve as a front-line ambassador in a multi-channel contact center environment, managing a blend of inbound calls, outbound guest outreach, and case-based follow-up (email and offline work) to ...

Nestle

Inbound / Outbound Coordinator

Hazleton, PA · On-site

$17.75 - $23.25/hr

The Workflow Coordinator will perform inventory management tasks, inbound (IB)/outbound (OB ... Ensure site security by answering front gate calls after hours * Other projects and duties as ...

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How much do inbound outbound calls jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound outbound calls in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are inbound and outbound calls?

Inbound and outbound calls refer to two main types of phone interactions in a call center or customer service environment. Inbound calls are those initiated by customers who reach out to a company for support, inquiries, or assistance. Outbound calls, on the other hand, are made by representatives to customers or prospects, often for sales, follow-ups, surveys, or marketing purposes. Both types of calls require strong communication skills and a focus on customer satisfaction.

What are the key skills and qualifications needed to thrive in inbound outbound calls roles?

To thrive in Inbound/Outbound Call roles, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is often required. Outstanding interpersonal skills, resilience under pressure, and the ability to remain patient and positive set top performers apart. These skills are crucial for building customer trust, efficiently resolving inquiries, and achieving service targets in a high-volume call environment.

What are some common challenges faced in an inbound outbound calls role, and how can they be managed effectively?

Professionals in Inbound Outbound Calls often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting sales or service targets. To manage these effectively, it's important to develop strong communication and active listening skills, maintain patience and professionalism under pressure, and follow established scripts or protocols. Many companies provide regular training and support from supervisors or team leads, and collaborative work environments allow agents to share strategies and support each other in managing demanding situations.

What is the difference between Inbound Outbound Calls vs Customer Service Representative?

AspectInbound Outbound CallsCustomer Service Representative
Primary RoleHandling incoming and making outgoing calls for sales, support, or informationAssisting customers with inquiries, complaints, and support via calls or other channels
Required SkillsCommunication, sales techniques, problem-solvingCommunication, empathy, problem-solving
Work EnvironmentCall centers, remote, office settingsCall centers, retail, office settings
CertificationsNone typically required, but sales or communication certifications can helpCustomer service certifications beneficial but not mandatory

While both roles involve communication via calls, Inbound Outbound Calls focus on sales and outreach, whereas Customer Service Representatives primarily assist customers with support and inquiries. Both roles require strong communication skills and often share similar work environments, but their main objectives differ—sales versus support.

What cities are hiring for Inbound Outbound Calls jobs?

Cities with the most Inbound Outbound Calls job openings:

What states have the most Inbound Outbound Calls jobs?

States with the most job openings for Inbound Outbound Calls jobs include:

What are popular job titles related to Inbound Outbound Calls jobs?

For Inbound Outbound Calls jobs, the most frequently searched job titles are:

Inbound/Outbound Call Rep

Chicago, IL • On-site

AYS
11 - 50 employees
Learn more about AYSexternal

$16 - $20.50/hr

Other

Re-posted 10 days ago

Job description

About the job Inbound/Outbound Call Rep
REMOTE
Position: Inbound/Outbound Call Representative
Company Overview:
AYS Inc is a leading marketing and sales company based in Chicago, Illinois. We specialize in providing exceptional customer service and generating sales for our clients through inbound and outbound calls. Our team is dedicated to delivering top-notch services and creating a positive impact on our clients' businesses.
Job Overview:
As an Inbound/Outbound Call Representative, you will be responsible for handling a high volume of inbound and outbound calls from customers. Your main goal will be to provide excellent customer service and generate sales for our clients. This is a full-time, on-site position at our office in Chicago, Illinois.
Key Responsibilities:
- Answer and make a high volume of inbound and outbound calls in a timely and professional manner
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints
- Identify and assess customers' needs to promote and sell our clients' products or services
- Meet or exceed sales targets by effectively closing sales and upselling additional products or services
- Maintain accurate and detailed records of all customer interactions
- Collaborate with team members to develop and implement strategies to improve customer satisfaction and increase sales
- Stay updated on product knowledge, sales techniques, and company policies and procedures
- Adhere to all company and industry regulations and guidelines
Requirements:
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service or sales, preferably in a call center environment
- Excellent communication and interpersonal skills
- Strong sales and negotiation abilities
- Ability to handle a high volume of calls and work in a fast-paced environment
- Proficient in using computer systems and software
- Ability to work independently and in a team setting
- Flexibility to work various shifts, including evenings and weekends
- Must be able to work on-site at our office in Chicago, Illinois
Why Work for AYS Inc?
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Positive and collaborative work environment
- Comprehensive training and ongoing support
- Chance to work with reputable clients and gain valuable experience in sales and customer service
If you are a motivated and customer-oriented individual with a passion for sales, we want to hear from you! Apply now to join our dynamic team at AYS Inc as an Inbound/Outbound Call Representative.

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