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Inbound Customer Service Jobs in Tennessee (NOW HIRING)

corpay

Customer Service Representative

Brentwood, TN · On-site

$15.25 - $20.50/hr

What We Need Corpay is currently looking to hire a Permit & Compliance Customer Service ... Ability to answer and manage inbound calls, make outbound calls, and work with various departments ...

corpay

Customer Service Representative

Brentwood, TN · On-site

$15.25 - $20.50/hr

What We Need Corpay is currently looking to hire a Permit & Compliance Customer Service ... Ability to answer and manage inbound calls, make outbound calls, and work with various departments ...

Highline Warren

Customer Service Specialist

Memphis, TN · Hybrid

$16.50 - $21.75/hr

In addition to handling inbound and outbound customer communication, the Customer Service Specialist supports documentation, reporting, process improvements, and knowledge sharing to promote ...

Highline Warren

Customer Service Specialist

Memphis, TN · Hybrid

$16.50 - $21.75/hr

In addition to handling inbound and outbound customer communication, the Customer Service Specialist supports documentation, reporting, process improvements, and knowledge sharing to promote ...

Lincare

Customer Service Rep

Sevierville, TN

$14 - $19/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

MAHLE

Customer Service Supervisor

Murfreesboro, TN · On-site

The Customer Service Supervisor drives on-time delivery performance by coordinating inbound and outbound logistics activities, monitoring key performance indicators, and collaborating cross ...

Lincare Holdings, Inc.

Customer Service Rep

Sevierville, TN · On-site

$14 - $19/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

MAHLE

Customer Service Supervisor

Murfreesboro, TN · On-site

The Customer Service Supervisor drives on-time delivery performance by coordinating inbound and outbound logistics activities, monitoring key performance indicators, and collaborating cross ...

Lincare

Customer Service Rep

Paris, TN

$12.75 - $17.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Bartlett, TN

$14.25 - $19.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Dyersburg, TN

$13.50 - $18.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Paris, TN · On-site

$12.75 - $17.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Bartlett, TN · On-site

$14.25 - $19.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Labcorp

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Qualify and establish inbound new customers requesting LabCorp's products and services * Work in multiple databases to research complex issues and questions * Notify clients of test results in a ...

Lincare Holdings, Inc.

Customer Service Rep

Dyersburg, TN · On-site

$13.50 - $18.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Corpay

Customer Service Representative

Brentwood, TN · On-site

$15.25 - $20.50/hr

How We Work As a Customer Service Representative, you will be expected to work in a hybrid ... Ability to answer and manage inbound calls, make outbound calls, and work with various departments ...

Window Genie

Customer Service Representative

Franklin, TN · On-site

$16 - $18/hr

As a Customer Service Representative, you are a key team member in upholding our commitment to ... Specific Responsibilities: • Answer inbound phone calls. • Provide job estimates/quotes for ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Tennessee

Inbound Customer Service information

See Tennessee salary details

$9

$15

$23

How much do inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for inbound customer service in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Tennessee?

The most popular types of Inbound Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Inbound Customer Service jobs?

Cities in Tennessee with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,278 per year, or $15 per hour.

Customer Service Representative

corpay

Brentwood, TN • On-site

$15.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire a Permit & Compliance Customer Service Representative within our Over the Road Compliance Division. This position falls under our NAT line of business and is located in Brentwood, TN. In this role, you will be responsible for processing various state, county, and city government permit requests from a specified customer base, taken via phone or online portal. You will report directly to the Customer Service Supervisor.

 

How We Work

As a Customer Service Representative, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

  • Assigned workspace in Brentwood
  • Company-issued equipment
  • Formal, hands-on training

 

Role Responsibilities

The responsibilities of the role will include:

  • Processing and supporting customer orders and inquiries using efficient and effective routing methods while advising possible cost-saving opportunities 
  • Processing Trip/Fuel or Oversize/Overweight permits by entering applications into the permit processing system upon request, providing necessary information required by state governments to obtain approval for temporary Trip/Fuel or Oversize/Overweight permits using information provided during inbound telephone conversations with customers
  • Handling direct phone inquiries, effectively correcting individual errors, and completing follow-through on all application orders processed daily, ensuring timely delivery based on customer expectations/industry standards
  • Resending previously issued permits and proactively calling customers to inform them of the status of their permit orders

 

Qualifications & Skills

  • High School Diploma or equivalent is required
  • 1+ years call center experience 
  • Excellent communication skills, both verbal and written to properly communicate our service offerings and functionality
  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
  • Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with various departments and clients
  • Ability to handle multiple types of communication; both internal and external  
  • Ability to use, navigate, and route trips using online mapping systems such as Bing Maps, Google maps, etc.

 

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

What Corpay employees say

Pay

Benefits

Hours and flexibility

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