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Inbound Call Jobs in New Jersey (NOW HIRING)

Mid Atlantic Retina

Call Center- Inbound

Evesham, NJ · On-site

$19 - $20/hr

Handling inbound calls from internal inbound and external outbound customers. Take patient inquires and forward to appropriate office for a call back.Obtaining patient information and entering data ...

KS insurance group

Inside Sales Representative

Evesham, NJ · On-site

$52K - $114K/yr

Inbound Call Center Sales Representative - Final Expense Division We are expanding our Final Expense division and are hiring 2 motivated Inbound Call Center Sales Representatives . This role is ideal ...

National Nurse Triage Inc

$15 - $19.75/hr

Call Agent handles inbound calls from patients of private medical practices, managed care organizations, and military treatment facilities. Representatives of National Nurse Triage are individuals ...

National Nurse Triage Inc

$15 - $19.75/hr

Call Agent handles inbound calls from patients of private medical practices, managed care organizations, and military treatment facilities. Representatives of National Nurse Triage are individuals ...

KS insurance group

Call Center Representative

Evesham, NJ · On-site

$45K - $74K/yr

Call Center Representative We are expanding and hiring 2 motivated Call Center Representatives to ... Answer inbound calls only from warm, interested customers * Provide clear, professional information ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center ... Handle inbound and outbound calls professionally and courteously. * Answer customer questions ...

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Inbound Call information

See New Jersey salary details

$12

$17

$23

How much do inbound call jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound call in New Jersey is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.56 per hour, depending on experience, location, and employer.

What is an inbound call job?

Inbound call jobs involve handling incoming phone calls from customers or clients, typically in a call center environment. Employees in these roles assist callers by answering questions, resolving issues, processing orders, or providing information about products and services. The primary focus is on delivering excellent customer service and efficiently addressing the needs of each caller. These jobs often require strong communication skills, patience, and the ability to troubleshoot common customer concerns.

What are the key skills and qualifications needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is typically required. Outstanding patience, active listening, and a calm demeanor are soft skills that set top performers apart. These skills ensure customer satisfaction, efficient issue resolution, and a positive company reputation in a fast-paced environment.

What are some typical challenges faced by inbound call center agents, and how can they effectively manage them?

Inbound call center agents often encounter challenges such as handling high call volumes, dealing with upset or frustrated customers, and maintaining accurate information under pressure. To manage these effectively, agents benefit from strong communication skills, patience, and thorough training on company products and policies. Supportive team structures and access to up-to-date resources also help agents resolve issues efficiently and maintain a positive customer experience. Regular feedback and coaching from supervisors further support continuous improvement and stress management.

What is the difference between Inbound Call vs Customer Service Representative?

AspectInbound CallCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationAssisting customers with inquiries, complaints, and product or service issues
Required SkillsCommunication, problem-solving, patienceCommunication, conflict resolution, product knowledge
Work EnvironmentCall centers, remote workCall centers, retail, office settings
Common CertificationsNone specific, customer service trainingCustomer service certifications often preferred

Both roles involve assisting customers via phone, but an Inbound Call specialist primarily handles incoming calls, while a Customer Service Representative may handle a broader range of customer interactions across multiple channels. Understanding these differences helps job seekers target the right roles in customer support.

Inbound Call jobs near you
Infographic showing various Inbound Call job openings in New Jersey as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 13% Part Time, 2% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,600 per year, or $17.6 per hour.

Call Center- Inbound

Mid Atlantic Retina

Evesham, NJ • On-site

$19 - $20/hr

Full-time

Posted 26 days ago

Mid Atlantic Retina rating

7.9

Company rating: 7.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Spanish speaking reps are encouraged to apply!This position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 1 year of employment! Available to new hires only- not available to agency hires, internal transfers, or re-hires.MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY Job DescriptionPatient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.Essential FunctionsRegular and predictable on-site attendance required.Travel to other locations as needed.Work overtime as needed.Handling inbound calls from internal inbound and external outbound customers. Take patient inquires and forward to appropriate office for a call back.Obtaining patient information and entering data into scheduling systemUsing patient reactivation system to call and schedule former patients.Evaluate patient problem to determine whether a call back or scheduling would be appropriate.Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurancesGive out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment. Respond to patient complaints appropriately, or refer to supervisor as needed.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary.While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email.Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina.Following through on plans or instructions.Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times. 
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