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Inbound Call Center Jobs in Dallas, PA (NOW HIRING)

Salvation Army

Call Center Associate

Wilkes Barre, PA · On-site

Overview The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors. Responsibilities The Donor ...

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How much do inbound call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for inbound call center in Dallas, PA is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.69 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What job categories do people searching Inbound Call Center jobs in Dallas, PA look for?

The top searched job categories for Inbound Call Center jobs in Dallas, PA are:

What cities near Dallas, PA are hiring for Inbound Call Center jobs?

Cities near Dallas, PA with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Dallas, PA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,921 per year, or $16.8 per hour.

Call Center Associate

Wilkes Barre, PA • On-site

Salvation Army Eastern Territory
Non-Profits • 5 - 10K employees

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

597th of 783 rated non-profit organizations

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Salvation Army Eastern Territoryexternal

Other

Posted 16 days ago

Job description

Salvation Army Call Center Position

The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors.

Responsibilities

The Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.

Duties and Responsibilities:

  • Respond to all communications in a courteous, professional, and timely manner.
  • Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.
  • Handle all inquiries and concerns calmly and respectfully.
  • Communicate effectively with donors regarding pickups or issues related to donated vehicles.
  • Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.
  • If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.
  • Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.
  • Assist donors by rescheduling pickups or resolving any issues that may arise.
  • Escalate complex issues to the Assistant Director or Director as needed.
  • Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork
Qualifications

Qualifications:

  • Good command of the English language, both verbal and written.
  • Strong attention to detail and proofreading skills.
  • Professional demeanor with strong interpersonal and customer service skills.
  • Working knowledge of computers & Microsoft products.
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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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Pay

Benefits

Hours and flexibility

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