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Inbound Call Center Jobs in Utah (NOW HIRING)

Platinum Dental

Call Center Representative

American Fork, UT · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Type Full-time, Part-time Description Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! Why You'll Love Working with Us: * Comprehensive Health Insurance:

Cafe Rio

Inbound Representative

West Valley, UT

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inbound Representative Job Code 10005 Starts at $15. 50 per hour Cafe Rio is hiring part-time and full-time Inbound Customer Service Representatives at our Call Center! We are looking for self ...

ASEA

Spanish Speaking Customer Service, Call Center

Pleasant Grove, UT · On-site

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Representative assists ASEA brand partners and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source ...

Cafe Rio Mexican Grill

Inbound To Go

West Valley, UT · On-site +1

$13/hr

  • Medical

Starts at $13 per hour Cafe Rio is now hiring part-time and full-time Inbound To-Go call center representatives at our Call Center, with potential work-from-home options available! We are looking for ...

Cafe Rio

Inbound To Go

West Valley, UT · On-site +1

$13/hr

  • Medical

Starts at $13 per hour Cafe Rio is now hiring part-time and full-time Inbound To-Go call center representatives at our Call Center, with potential work-from-home options available! We are looking for ...

Cafe Rio

Inbound To Go

West Valley, UT · On-site +1

$13/hr

  • Medical

Starts at $13 per hour Cafe Rio is now hiring part-time and full-time Inbound To-Go call center representatives at our Call Center, with potential work-from-home options available! We are looking for ...

Cafe Rio

Inbound To Go

West Valley, UT · On-site +1

$13/hr

  • Medical

Starts at $13 per hour Cafe Rio is now hiring part-time and full-time Inbound To-Go call center representatives at our Call Center, with potential work-from-home options available! We are looking for ...

Cafe Rio

Inbound To Go

West Valley City, UT · On-site +1

$13/hr

  • Medical

Starts at $13 per hour Cafe Rio is now hiring part-time and full-time Inbound To-Go call center representatives at our Call Center, with potential work-from-home options available! We are looking for ...

SmithRx

Seasonal Multichannel Call Center Representative

Lehi, UT · On-site

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

Russell Tobin

Customer Service Representative

South Jordan, UT · On-site

$21 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

About the job Are you experienced in a call center, contact center, or customer support environment ... This is a great opportunity for candidates who thrive in high-volume inbound call environments and ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Utah

Inbound Call Center information

See Utah salary details

$11

$15

$21

How much do inbound call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for inbound call center in Utah is $15.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $16.63 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What are the most commonly searched types of Inbound Call Center jobs in Utah?

The most popular types of Inbound Call Center jobs in Utah are:

What are popular job titles related to Inbound Call Center jobs in Utah?

For Inbound Call Center jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Utah look for?

The top searched job categories for Inbound Call Center jobs in Utah are:

What cities in Utah are hiring for Inbound Call Center jobs?

Cities in Utah with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Utah as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,819 per year, or $15.8 per hour.

Call Center Representative

MDS Communications

Salt Lake City, UT • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 15 days ago

Job description

Job DetailsLevel: EntryJob Location: Utah Remote - UTEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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