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Inbound Associate Jobs in Steger, IL (NOW HIRING)

Chicago Music Exchange

Warehouse Associate

Chicago, IL · On-site

$17.05/hr

Warehouse Associate at Chicago Music Exchange Chicago Music Exchange is looking for a warehouse ... inbound and inventory, with tasks as needed! This role is ideal for someone who loves music and ...

Atkore

Associate Inventory

Merrillville, IN · On-site

$16.75 - $20.75/hr

Inventory Control Associate Who we are: Atkore is forging a future where our employees, customers ... Understand computerized systems associated with both the inbound and outbound processes. * Be ...

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All JobsInbound Associate JobsInbound Associate Jobs in Steger, IL

Inbound Associate information

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How much do inbound associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for inbound associate in Steger, IL is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What are Inbound Associates?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

How much does Target pay 4am inbound stocking?

Target inbound associates working early morning shifts, such as 4am stocking, typically earn around $13 to $15 per hour, depending on location and experience. Pay rates may vary by store and region, and some stores offer additional shift differentials for early hours.

What job makes $10,000 a month without a degree?

An inbound associate typically does not earn $10,000 a month without specialized skills or experience. High-paying roles that can reach this level often involve sales, real estate, or entrepreneurship, which may require strong communication skills, industry knowledge, or certifications but not necessarily a degree. Most jobs with such income levels demand significant experience, performance, or business ownership.

What are the key skills and qualifications needed to thrive as an Inbound Associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

How can I make 2000 a week working from home?

An Inbound Associate working from home can increase earnings by handling high call volumes, improving customer service skills, and working additional shifts or overtime. Earning $2000 weekly typically requires consistent full-time hours, performance bonuses, or multiple part-time roles, depending on the company's pay structure and commission opportunities.

What does an inbound job mean?

An inbound associate is a customer service role that involves handling incoming calls, emails, or messages from customers. The job typically requires strong communication skills and familiarity with call center tools or CRM systems. It focuses on assisting customers, resolving issues, and providing information promptly.
What cities near Steger, IL are hiring for Inbound Associate jobs? Cities near Steger, IL with the most Inbound Associate job openings:
Inbound Associate jobs near you
Senior Operations Manager (Inbound)

Senior Operations Manager (Inbound)

IntelliSource

Matteson, IL • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision

Posted 24 days ago

Job description

Description
ABOUT INTELLISOURCE
IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target.
ABOUT THE ROLE
IntelliSource is seeking an experienced Senior Operations Manager to own all front-half inbound operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for receiving, putaway, inventory control, and replenishment - the foundation that everything downstream depends on.
This is a senior individual contributor and people leader role. The right candidate brings deep inbound operations expertise, a proven ability to build and develop supervisory teams, and the discipline to drive KPI performance from day one. They are equally comfortable coaching an associate on proper putaway technique and presenting dock-to-stock metrics to building leadership.
Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
PRIMARY RESPONSIBILITIES
  • Inbound Operations Ownership
    • Own all front-half operations outcomes including inbound receiving, unloading, product verification, putaway, and slotting
    • Ensure dock-to-stock SLAs are consistently met with high accuracy across all inbound volume - daily, weekly, and during peak periods
    • Manage appointment scheduling, carrier coordination, and inbound labor planning to match daily receipt volume
    • Maintain inventory accuracy through disciplined receiving procedures, proper location management, and active cycle count participation
    • Partner with the outbound team to ensure replenishment cadences support pick zone availability and order fulfillment SLAs

  • Supervisory Leadership
    • Lead, develop, and hold accountable a team of inbound supervisors and frontline leads across all shifts
    • Set clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviews
    • Build a culture of accountability, accuracy, and continuous improvement within the inbound department
    • Partner with the Building Manager on headcount planning, scheduling, and staffing model optimization

  • Safety & Compliance
    • Champion a safety-first culture on the inbound floor - model and enforce PPE compliance, forklift/equipment safety, ergonomic best practices, and housekeeping standards
    • Facilitate daily safety topics and actively participate in building safety walks and hazard identification processes
    • Respond to and properly document all injuries, near-misses, and safety observations in the inbound area
    • Partner with the Building Manager to implement corrective actions from safety audits

  • Train-the-Trainer Program
    • Serve as a certified trainer and active champion of IntelliSource's Train-the-Trainer (TtT) program within the inbound department
    • Ensure all inbound supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associates
    • Monitor trainer effectiveness; update inbound-specific training materials to reflect process changes, productivity standards, and safety updates
    • Identify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory roles

  • KPI Management & Reporting
    • Own inbound KPI performance; review metrics daily and drive corrective action plans when performance falls below target
    • Deliver accurate inbound performance reports to the Building Manager on a defined cadence
    • Lead root cause analysis for inbound performance gaps; implement and track structured improvement initiatives
    • Maintain accurate WMS records, timekeeping, and compliance documentation across all inbound operations

KEY PERFORMANCE INDICATORS (KPIS)
  • The completion bonus is tied to achieving 85% or greater across the following KPIs at project close:
    • Units Per Hour (UPH) throughout Building
    • Order & Receive Accuracy Rate
    • On-Time Shipment Rate
    • Dock-to-Stock Cycle Time
    • Inventory Accuracy
    • Safety Recordable Incident Rate (RIR)
    • Associate Retention (90-Day)Train-the-Trainer Certification Rate
    • Schedule Adherence / Attendance Rate

QUALIFICATIONS
  • Required
    • 5+ years of progressive operations leadership with direct accountability for inbound / front-half operations at a fulfillment center, distribution center, or comparable high-volume facility
    • Proven track record managing inbound teams of 30+ associates across multiple shifts
    • Deep knowledge of receiving, putaway, inventory control, cycle counting, and replenishment processes
    • Hands-on experience with WMS platforms - proficiency in receiving, putaway, and inventory modules required
    • Strong OSHA/safety compliance background with documented experience reducing inbound-area incidents
    • Experience participating in or delivering a structured Train-the-Trainer program

  • Preferred
    • Prior experience in a senior-level contract or project-based operations role
    • Familiarity with slotting optimization, cross-docking, and vendor compliance programs
    • Experience managing inbound operations during facility ramp-up or startup phases
    • Lean, 5S, or Six Sigma awareness; experience with continuous improvement methodologies

  • Candidate Profile
    • A highly organized, detail-oriented operations leader who sets high standards and holds the team to them - every shift, every day
    • Strong floor presence with a coaching mindset; builds trust and accountability with associates at all levels
    • Communicates clearly and consistently up, down, and across the organization
    • Excited by a defined-term contract with clear deliverables and meaningful financial upside at project completion

COMPENSATION & BENEFITS
  • Competitive base salary commensurate with Senior Operations Manager / Inbound Manager market benchmarks
  • Salary range from $100,000 - $120,000 + bonus
  • Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
  • Full benefits package including medical, dental, and vision coverage
  • Contract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest

WE ARE INTELLISOURCE
At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.
EOE STATEMENT
IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.
Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.

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