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Inbound Associate Jobs in Grand Rapids, MI (NOW HIRING)

Warehouse Associate - (FT)

Grand Rapids, MI · On-site

$14.75 - $17.50/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Warehouse Associate - (FT)

Grand Rapids, MI · On-site

$14.75 - $17.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Warehouse Associate II (FT)

Grand Rapids, MI · On-site

$14.75 - $17.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

WAREHOUSE ASSOC II - SSC

Kentwood, MI · On-site

$14.75 - $17.50/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

WAREHOUSE ASSOC II - SSC

Grand Rapids, MI · On-site

$14.75 - $17.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

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Inbound Associate information

See Grand Rapids, MI salary details

$8

$16

$26

How much do inbound associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for inbound associate in Grand Rapids, MI is $16.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.46 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Grand Rapids, MI are hiring for Inbound Associate jobs?

Cities near Grand Rapids, MI with the most Inbound Associate job openings:

Lead, Inbound Receiving & Vendor Performance

SpartanNash Associates, LLC

Byron Center, MI • On-site

$16 - $21.25/hr

Other

Re-posted yesterday


SpartanNash rating

5.7

Company rating: 5.7 out of 10

Based on 332 frontline employees who took The Breakroom Quiz

457th of 738 rated retailers


Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 850 76th Street S.W. - Byron Center, Michigan 49315 Position Summary: Supports distribution center receiving operations by promoting inbound safety and quality compliance (routing guidelines and vendor performance), providing process training, assisting with audits and issue resolution, and collaborating with internal teams and vendors to improve inbound efficiency. Here’s what you’ll do: Supervise implementation and follow through of ISQL (Inbound Safety & Quality Logistics) procedures in reporting facilities. This includes phone calls, emails, updating the virtual training, and extensive travel completed and identified through analysis of ISQL reporting. Conduct training classes for all receivers, clerks and supervisors in all facilities. Schedule and conduct ongoing training. This includes development and ongoing refinement of the training guide, and the learning warehouse materials. Interface with the vendor community via facility audits, conference calls, and emails to improve the quality of loads into SpartanNash/C&S Facilities. Development of vendor process improvement plans. Analyze reports in Oracle and take corrective action within reporting facilities. Write reports for distribution to facility management and key personnel within SpartanNash/C&S. These include a weekly recap spreadsheet, vendor and facility scorecards. Interface with internal teams (facilities, buyers, merchandisers, et al) to improve processes and information within SpartanNash/C&S and promote problem and issue resolution ( OTIF, Reclaim, Trade Relations ). Identify issues in the supply chain and provide solutions to the team for discussion. Here's what you’ll need: College preferred but High School diploma with relevant work experience acceptable. 5+ years of wholesale or retail experience in warehouse/distribution center operational areas. The following skills: conflict resolution, influencing, negotiating, and training. Ability to work overnight receiving hours and travel as needed. Excel, Word, Power Point, Access, Power BI, and Hyperion. Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment. #hotjobs As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package. SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position.

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