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Inbound Associate Jobs in Gallatin, TN (NOW HIRING)

My Senior Health Plan

Client Care Associate

Brentwood, TN · On-site

$18 - $23/hr

... Care Associates to join our Client Services team. This role is responsible for delivering ... Receive and manage inbound phone calls from clients, caregivers, and prospective clients. * Build ...

My Senior Health Plan

Client Care Associate

Brentwood, TN · On-site

$18 - $23/hr

... Care Associates to join our Client Services team. This role is responsible for delivering ... Receive and manage inbound phone calls from clients, caregivers, and prospective clients. * Build ...

Belk

Support Flex Associate

Gallatin, TN · On-site

$16 - $20.75/hr

Support Flex Associate The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise ...

Safe Life US

Warehouse Receiving Associate

Brentwood, TN · On-site

$15.25 - $18/hr

The Warehouse Associate is responsible for performing a variety of tasks related to receiving ... Receive and unload inbound shipments, confirming counts against purchase orders and packing slips.

Blue Compass RV Nashville

RV Sales Associate

Lebanon, TN · On-site

$70K - $120K/yr

We are looking for high-energy, driven Sales Associates to join our team and take ownership of the ... Respond to inbound leads quickly and consistently * Generate new business through phone outreach ...

Blue Compass RV Nashville

RV Sales Associate

Lebanon, TN · On-site

$70K - $120K/yr

We are looking for high-energy, driven Sales Associates to join our team and take ownership of the ... Respond to inbound leads quickly and consistently * Generate new business through phone outreach ...

Cardinal Health

Senior Associate, Supply

La Vergne, TN · On-site

$22.50/hr

Job Summary The Senior Associate, Warehouse Operations applies broad knowledge to ensure the ... Should resolve inbound discrepancies by initiating communication with external suppliers and ...

J.Crew

Stock Associate

Brentwood, TN · On-site

$13.75 - $17.10/hr

Job Summary As a Stock Associate, you ensure smooth operations behind the scenes. You are ... Process inbound and outbound shipments while maintaining an organized stock room. * Learn our store ...

Cardinal Health

Senior Associate, Supply

La Vergne, TN · On-site

$22.50/hr

Job Summary The Senior Associate, Warehouse Operations applies broad knowledge to ensure the ... Should resolve inbound discrepancies by initiating communication with external suppliers and ...

Cardinal Health

Senior Associate, Supply

La Vergne, TN · On-site

$22.50/hr

Job Summary The Senior Associate, Warehouse Operations applies broad knowledge to ensure the ... Should resolve inbound discrepancies by initiating communication with external suppliers and ...

Master Halco

Yard Associate - Nashville, TN

Lakewood, TN · On-site

$18.50 - $23/hr

... Yard Associate at our branch office. This position performs an array of functions including ... Inbound material receiving and put away * Able to complete work orders and receiving documents ...

J. Crew

Stock Associate

Brentwood, TN · On-site

$13.75 - $17.10/hr

Job Summary As a Stock Associate, you ensure smooth operations behind the scenes. You are ... Process inbound and outbound shipments while maintaining an organized stock room. * Learn our store ...

Building Plastics, Inc.

Warehouse/Driver

Nashville, TN · On-site

$20 - $28/hr

Warehouse Associate / CDL A Backup Driver Job Summary The Warehouse Associate / CDL A Backup Driver ... Receive inbound materials and place products into assigned bin locations. * Perform breakdown, put ...

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All JobsInbound Associate JobsInbound Associate Jobs in Gallatin, TN

Inbound Associate information

See Gallatin, TN salary details

$8

$16

$25

How much do inbound associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for inbound associate in Gallatin, TN is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.08 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Gallatin, TN are hiring for Inbound Associate jobs?

Cities near Gallatin, TN with the most Inbound Associate job openings:

Inbound Associate jobs near you

Client Care Associate

My Senior Health Plan

Brentwood, TN • On-site

$18 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Position Summary
My Senior Health Plan (MSHP) is seeking compassionate, professional, and service-oriented Client Care Associates to join our Client Services team. This role is responsible for delivering exceptional client experiences through inbound and outbound phone interactions, supporting client inquiries, conducting welcome calls for new clients, and assisting with ongoing client engagement initiatives.
The ideal candidate is an excellent communicator who enjoys helping others, is comfortable speaking with seniors and their families, and demonstrates a commitment to providing outstanding customer service. This individual will play a key role in strengthening client relationships and ensuring a positive experience throughout the client journey.
Essential Duties and Responsibilities
Client Engagement
  • Conduct welcome calls to new MSHP clients to introduce services, answer questions, and ensure a smooth onboarding experience.
  • Make outbound calls to clients for follow-ups, service updates, appointment reminders, surveys, and other client care initiatives.
  • Receive and manage inbound phone calls from clients, caregivers, and prospective clients.
  • Build positive relationships with clients through professional and empathetic communication.
Client Support
  • Assist clients with general questions regarding services, processes, and available resources.
  • Escalate complex issues or concerns to appropriate team members when necessary.
  • Document all client interactions accurately within company systems and databases.
  • Maintain confidentiality and compliance with all company policies and applicable regulations.
Administrative Support
  • Update client records and maintain accurate documentation.
  • Support Client Services team projects and outreach campaigns.
  • Assist with scheduling, data entry, and general administrative tasks as assigned.
  • Participate in team meetings, training sessions, and ongoing process improvement efforts.
Qualifications
Required
  • High school diploma or GED.
  • Minimum 1 year of customer service, client support, call center, healthcare, insurance, or related experience.
  • Strong verbal and written communication skills.
  • Comfortable making and receiving high volumes of phone calls.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage competing priorities.
  • Proficiency with Microsoft Office applications and web-based systems.
Preferred
  • Experience working with Medicare beneficiaries, seniors, healthcare, or insurance clients.
  • Experience with customer relationship management (CRM) platforms.
  • Bilingual capabilities are a plus.
Key Competencies
  • Customer Service Excellence
  • Empathy and Compassion
  • Relationship Building
  • Professional Communication
  • Problem Solving
  • Accountability
  • Time Management
  • Team Collaboration
  • Adaptability
Physical Requirements
  • Prolonged periods of sitting and working on a computer.
  • Ability to communicate effectively by telephone and video conferencing.
  • Ability to work in a fast-paced environment while maintaining professionalism and accuracy.
Why You'll Love Working Here
At My Senior Health Plan, we believe taking care of our employees is just as important as taking care of our clients.
We offer:
  • Competitive hourly pay ranging from $18-$23 per hour
  • Annual bonus opportunity
  • Medical, dental, and vision insurance with 75% employer-paid medical premiums
  • Life insurance and voluntary benefits including pet insurance, disability, accident, critical illness, and hospital indemnity coverage
  • 401(k) with up to 4% company match plus annual profit sharing (3-7% of base pay)
  • Paid vacation, sick time, and company holidays, including the entire week of Christmas off
  • Paid parking at our beautiful La Jolla office-just steps from the beach
  • Comprehensive training and ongoing professional development
  • Opportunities for career growth and internal advancement
Our Core Values
Client-Centric Service
We put our clients at the center of every decision.
Integrity
We do the right thing, every time.
Positivity
We bring enthusiasm, kindness, and optimism to our work.
Growth Mindset
We embrace learning, innovation, and continuous improvement.
Join Our Team
If you're passionate about helping others, thrive in a collaborative environment, and want to build a meaningful career with a company that's making a difference, we'd love to hear from you.
Apply today and help us deliver the exceptional service our clients deserve.

Apply