1

Inbound Associate Jobs in Franklin, IN (NOW HIRING)

Job Summary As a Stock Associate, you ensure smooth operations behind the scenes. You are ... Process inbound and outbound shipments while maintaining an organized stock room. * Learn our store ...

Stock Associate

Indianapolis, IN · On-site

$13.50 - $15.52/hr

Job Summary As a Stock Associate, you ensure smooth operations behind the scenes. You are ... Process inbound and outbound shipments while maintaining an organized stock room. * Learn our store ...

RV Sales Associate

Indianapolis, IN · On-site

$70K - $150K/yr

We are looking for high-energy, driven Sales Associates to join our team and take ownership of the ... Respond to inbound leads quickly and consistently * Generate new business through phone outreach ...

Senior Warehouse Associate

Plainfield, IN · On-site

$16.25 - $24.07/hr

H. Robinson is seeking a Senior Warehouse Associate to join our team and contribute to our ... In this role, you will support vital operations tasks, facilitating the smooth movement of inbound ...

Senior Warehouse Associate

Plainfield, IN · On-site

$16.25 - $24.07/hr

H. Robinson is seeking a Senior Warehouse Associate to join our team and contribute to our ... In this role, you will support vital operations tasks, facilitating the smooth movement of inbound ...

Senior Warehouse Associate

Plainfield, IN · On-site

$16.25 - $24.07/hr

H. Robinson is seeking a Senior Warehouse Associate to join our team and contribute to our ... In this role, you will support vital operations tasks, facilitating the smooth movement of inbound ...

Senior Warehouse Associate

Plainfield, IN · On-site

$16.25 - $24.07/hr

H. Robinson is seeking a Senior Warehouse Associate to join our team and contribute to our ... In this role, you will support vital operations tasks, facilitating the smooth movement of inbound ...

Showing results 41-60

Inbound Associate information

See Franklin, IN salary details

$8

$16

$25

How much do inbound associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for inbound associate in Franklin, IN is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.03 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Franklin, IN are hiring for Inbound Associate jobs?

Cities near Franklin, IN with the most Inbound Associate job openings:

Shipping/Receiving Clerk 3rd Shift (11:00p-7:00a Sun-Thurs)

Pepperidge Farm, Incorporated

Indianapolis, IN • On-site

$16.25 - $19/hr

Full-time

Medical, Dental, Retirement

Posted 23 days ago


Pepperidge Farm rating

6.9

Company rating: 6.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

239th of 442 rated food and drinks producers


Job description

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover.Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Shipping/ Receiving Clerk INM

Job Description

Job Summary

The Mixing Center Shipping/ Receiving Clerk is responsible for coordinating all inbound and outbound activities, to include gate monitoring, inbound/outbound appointment scheduling, dock assignment, inbound/outbound paperwork confirmation, and dispatch of completed orders. Follows standard work and established procedures for warehouse activities.

Essential Job Duties (Most important job duties explained clearly and concisely. If mandatory overtime is required, please list that here.)

Prepares Bills of lading and proper shipping documents to specific customer and company specifications.

Ensures associates and outside vendors follow GMP, safety, food safety and site specific policies

Monitor the gate and check in all inbound activity.

Confirm valid appointments and complete inbound paperwork.

Assign dock door to minimize travel for loaders.

Review outbound paperwork upon completion of outbound load prior to dispatch.

Audit inbound/outbound paperwork for completion and accuracy.

Communicate and schedule deliveries and shipments to 3rd party warehouses.

Partners with internal and external customers to ensure on-time delivery and communicates issues that arise.

Assist in scheduling inbound and outbound delivery appointments through information systems, email and phone.

Prioritize inbound unloading to minimize shortages on orders and achieve fill rate goals.

Support department KPI's

Ensure outbound shipments are properly dispatched on departure and proper filing of paperwork.

Responsible for daily filing and storage of paperwork to meet company and external customer policies.

Collaborate with Taskers to prioritize work based on changing schedules.

Required to seal each truck arriving at the site.

May perform other duties as assigned or required

Scope of Responsibility (List Title(s) of Jobs Supervised, Authority to act, number of employees supervised, sales volume $, projected budget $, level of decision making or impact of decisions made to the organization. An organizational chart should be included with job description when submitted)

Work to be performed with little supervision. No supervisory responsibility but will prioritize work sequence by collaborating with Taskers.

Knowledge and Skill Requirements (Knowledge, skills, and abilities normally required for competent performance in the job - writing skills, communication skills, analytical skills, attention to detail, license, specific technical skills, etc. List licenses or professional certifications required for the job.)

Must possess excellent communication skills. Must be able to communicate/interact with all levels of associates, customers, carriers, driver's temporary associates and visitors in a professional manner.

Ability to manage potential conflict situations in a calm and professional manor.

Must be competent with WMS, JDA Red Prairie preferred.

Education and Experience (Minimum and preferred educational requirements, years of experience needed to successfully perform the job - High School or GED, High School plus specialized vocation or technical education, college degree)

High School diploma or GED equivalent: 1 year related experience as a clerk in a WMS warehouse environment.

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job)

Sitting - Continuously

Standing - Frequently

Walking - Frequently

Driving -Seldom

Using hands -Continuously

Climbing -Seldom

Stooping, Kneeling -Frequently

Talking, Hearing -Continuously

Tasting, Smelling -Seldom

Up to 10 pounds-Occasionally

Up to 25 pounds - Occasionally

Up to 50 pounds -Seldom/Never

Up to 100 pounds- Seldom/Never

More than 100 lbs. -Seldom/Never

Work Environment (The work environment characteristics described here are representative of those an employee encounters while successfully perform the essential functions of the job)

Subject to indoor facility conditions that may include heat/ cold, dust and noise.

Lighting-Good

Temperature - Fair

Ventilation -Fair

Vibration -Fair

Noise - Fair

Travel Required (Indicate type of travel and % of time travel is required)

Travel not required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.


What Pepperidge Farm employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom