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Inbound Associate Jobs in Carthage, TX (NOW HIRING)

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Inbound Associate information

See Carthage, TX salary details

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How much do inbound associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for inbound associate in Carthage, TX is $15.09, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What are Inbound Associates?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an Inbound Associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What cities near Carthage, TX are hiring for Inbound Associate jobs? Cities near Carthage, TX with the most Inbound Associate job openings:
Warehouse and Receiving Manager

Warehouse and Receiving Manager

Module X Solutions

Shreveport, LA • On-site

$75K - $95K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago


Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

MODULE X SOLUTIONS is a rapidly growing modular manufacturing business that serves marquee corporate and government customers in renewable energy, network infrastructure, battery storage, telecommunications, petrochemical, utility, transportation, and other verticals. We design, engineer, and manufacture products to our customers’ specifications. We are a proud Shreveport-based company working to support our employees and our community. Check us out at www.ModuleXSolutions.com, and we hope you will consider applying to build your career and future at MXS!
JOB SUMMARY:
The Warehouse & Receiving Manager is responsible for overseeing all warehouse operations, inventory control, and inbound material flow in support of solar skid and modular building production. This role ensures accurate inventory management, timely receiving of materials, efficient storage and distribution, and alignment with production schedules. The position plays a critical role in minimizing downtime, maintaining material accuracy, and supporting lean manufacturing practices.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Manage daily warehouse activities including material storage, picking, staging, and distribution to production lines 
  • Optimize warehouse layout to support efficient material flow for modular construction processes 
  • Maintain organized, clean, and safe warehouse conditions (5S standards) 
  • Oversee cycle counts and physical inventories to ensure high inventory accuracy 
  • Ensure compliance with MXS safety and company policies for all assigned employees 
  • Supervise receiving operations including unloading, inspection, verification, and system entry of incoming goods 
  • Ensure materials meet quality and quantity specifications before release to inventory or production 
  • Coordinate with procurement and vendors to resolve discrepancies, shortages, or damaged goods 
  • Establish and maintain efficient dock scheduling and receiving processes 
  • Maintain accurate inventory levels of raw materials, components, and prefabricated assemblies
  • Implement and enforce inventory control procedures to ensure materials are properly issued, transferred, and tracked within the              warehouse 
  • Monitor and report inventory metrics such as shortages and excess stock 
  • Collaborate with purchasing and production planning to align inventory with build schedules 
  • Ensure timely delivery of materials to production lines to prevent delays 
  • Coordinate staging of materials for modular unit assembly 
  • Partner with production supervisors to anticipate material needs and resolve shortages quickly 
  • Supervise, train, and develop warehouse and receiving personnel 
  • Assign workloads, monitor performance, and enforce accountability 
  • Promote a culture of safety, teamwork, and continuous improvement 
  • Enforce company safety policies and OSHA standards 
  • Conduct regular safety audits and address hazards promptly 
  • Ensure proper handling and storage of materials, including large structural components 
  • Identify opportunities to improve efficiency, reduce waste, and streamline material handling 
  • Implement lean practices and continuous improvement initiatives 
  • Utilize ERP/WMS (Sage) systems to enhance tracking and reporting
  • Establish and enforce standard work across warehouse processes to drive consistency and scalability 
  • Drive accountability for receiving accuracy and turnaround time to support production schedules 
  • Own root cause analysis and corrective actions for inventory discrepancies and material variances 
  • Proactively align warehouse priorities with production needs to support throughput and minimize downtime 
  • Lead with a hands-on leadership approach, setting expectations and driving team performance 
  • Maintain accountability for safety performance and incident reduction within the warehouse 
  • Partner with leadership to implement scalable processes that support company growth 
 
QUALIFICATIONS:
Work Experience: 
·         5+ years of warehouse/inventory experience in a manufacturing environment 
·         2+ years of supervisory or management experience 
·         Experience in modular construction, building materials, or a similar industry preferred
·         Strong knowledge of inventory control and warehouse operations 
·         Experience with ERP or warehouse management systems 
·         Ability to read production schedules and material requirements 
·         Excellent organizational and problem-solving skills 
·         Strong leadership and communication abilities 
·         Forklift certification (or ability to obtain)
Education:  High school diploma or equivalent required; associate or bachelor’s degree preferred 
WORK ENVIRONMENT:
While performing the duties of this job, the employee sometimes works near moving mechanical parts and is occasionally exposed to excessive noise, extreme heat, extreme cold, and heights.  When participating in activities on the shop floor, the noise level in the work environment is typical for a fabrication shop and ear plugs may be used as necessary.
DISCLAIMER 
The employer shall, in its discretion, modify or adjust the position to meet the company’s changing needs. 
This job description is not a contract and may be adjusted as deemed appropriate at the employer’s sole discretion. 
Module X Solutions, LLC. is an equal opportunity employer.  Minorities / Females / Veterans / Disabled 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 
All qualified applicants must be authorized to work in the United States.