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Inbound Associate Jobs in Tennessee (NOW HIRING)

Komatsu

Logistics Associate

Ripley, TN · On-site

$16 - $21.75/hr

Job Overview The International Logistics Inbound Associate is responsible for coordinating and monitoring import shipments while ensuring compliance with U.S. Customs regulations and company policies.

WebstaurantStore

Inbound Operations Manager

Lebanon, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Inbound Operations Manager is responsible for overseeing the receiving and ... This includes the leadership and development of both front-line managers and hourly associates that ...

WPS Inc

Warehouse Associate

Columbia, TN · On-site

$15 - $22/hr

Warehouse Associate Wood Personnel Services is currently seeking warehouse associates for Columbia ... Allocate inbound materials to their proper location including the warehouse, assembly line, and ...

BuzzTech Media

Inside Sales Associate

Nashville, TN · On-site

$60K - $75K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Inside Sales Associate About the Role: We are seeking driven Inside Sales Associates to join our ... Identify and contact potential clients through outbound outreach, inbound follow-ups, and ...

BuzzTech Media

Inside Sales Associate

Nashville, TN · On-site

$60K - $75K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Inside Sales Associate About the Role: We are seeking driven Inside Sales Associates to join our ... Identify and contact potential clients through outbound outreach, inbound follow-ups, and ...

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Inbound Associate information

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are the most commonly searched types of Inbound jobs in Tennessee?

The most popular types of Inbound jobs in Tennessee are:

What cities in Tennessee are hiring for Inbound Associate jobs?

Cities in Tennessee with the most Inbound Associate job openings:

Inbound Associate jobs near you

Logistics Associate

Komatsu

Ripley, TN • On-site

$16 - $21.75/hr

Full-time

Posted 13 days ago

Komatsu rating

8.6

Company rating: 8.6 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

71st of 489 rated machine equipment manufacturers

Job description

Logistics Associate
Posting Start Date: 7/30/26
Job Location (Short): Ripley, Tennessee, USA, 38063
Requisition ID: 36547
Onsite or Remote: Onsite Position
Join Komatsu and Be Part of Something Big!
Job Overview
The International Logistics Inbound Associate is responsible for coordinating and monitoring import shipments while ensuring compliance with U.S. Customs regulations and company policies. This position manages the customs clearance process for inbound shipments, prepares and reviews required import documentation, and works closely with Customs Brokers, suppliers, carriers, and internal stakeholders to facilitate timely and accurate shipment processing.
The role supports the clearance of approximately 6,500 import entries annually and serves as a key point of contact for Customs Brokers, responding to daily requests for shipment and documentation information. Responsibilities include analyzing parts to determine appropriate Harmonized Tariff Schedule (HTS) classifications, monitoring shipment status, reviewing customs entries for compliance, and providing timely updates to Customer Service, the Unit Down Team, and other internal customers. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced international logistics environment while maintaining a strong focus on compliance, accuracy, and customer service.
This position plays a critical role in ensuring the efficient movement of imported goods, minimizing delays, and supporting overall supply chain operations through proactive communication and effective coordination with both internal and external business partners.
Key Job Responsibilities
  • Coordinate and monitor the customs clearance process for inbound international shipments to ensure compliance with U.S. Customs regulations.
  • Prepare and review import documentation for assigned accounts, ensuring all required information is complete and available for Customs Brokers.
  • Track inbound shipments from assigned countries, suppliers, and transportation providers to support timely delivery and customs clearance
  • Analyze parts and product information to determine appropriate Harmonized Tariff Schedule (HTS) classifications and country-of-origin requirements
  • Manage and support the clearance of approximately 6,500 import entries annually while responding to daily inquiries from Customs Brokers
  • Review customs entry documentation for accuracy and compliance with applicable regulations and company standards
  • Maintain and update trade and customs databases with key import and customs entry information
  • Provide shipment status updates and support to Customer Service, the Unit Down Team, and other internal stakeholders
  • Review, approve, and monitor payment of freight and customs brokerage invoices for assigned accounts
  • Support continuous improvement, workplace organization, and safety initiatives through adherence to 5S and departmental standards
  • Perform additional duties and special projects as assigned

Qualifications/Requirements
  • Must have High School education or equivalent
  • Previous data entry experience with strong attention to detail
  • Knowledge of general business documents such as invoices, bills of ladings, airway bills, freight invoices, and custom documents
  • Strong communication skills, both written and verbal
  • Previous experience in Logistics or general business environment preferred
  • Strong orgnaiational skills with the ability to manage multiple priorities in a fast-paced environment
  • Demonstrated sense of urgenc and commitment to delivering accurate, timely results
  • Regular and reliable attendance

Physical Requirements: While performing the duties of this job, the associate is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (life, carry, move) light to medium weights of 1-10 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The associate frequently is required to sit, reach with hands and arms, talk and hear.
Additional Information
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .

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