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Inbound Associate Jobs in New Jersey (NOW HIRING)

FoundRae

Inbound at Hoboken, New Jersey

Hoboken, NJ · On-site

Foundrae Collection Inbound Manager The Foundrae Collection is more than jewelry. The pieces are ... Hire, train, and supervise production associates including receivers, pickers, replenishment ...

Cart.com

Operations Supervisor, Inbound

Florence, NJ · On-site

The Inbound Operations Manageris responsible forleading all inbound functions within the ... Lead and develop a team of managers, supervisors, and associates-approximately 100+ team members.

Cart.com

Operations Supervisor, Inbound

Florence, NJ · On-site

The Inbound Operations Manager is responsible for leading all inbound functions within the ... Lead and develop a team of managers, supervisors, and associates-approximately 100+ team members.

NJ AUTO HAUS

Sales Associate

Jersey City, NJ · On-site

Sales Associate - NJ Auto Haus Location: New Jersey Job Type: Full-Time Compensation: Base ... Handle inbound internet leads, phone calls, and showroom traffic * Proactively follow up with ...

Warehouse Labor

Front Desk Associate

Ridgefield Park, NJ · On-site

$15 - $19.25/hr

We are seeking a full-time, in-office employee for the newly created role of Front Desk Associate ... inbound calls on Customer Service phone line and route accordingly -Handle all Customer Service ...

Subaru

Warehouse Associate (Florence)

Florence, NJ · On-site

$25/hr

Processes inbound orders using RF technology and following RDC special order parts (SOPs ... Help train other associates and new hires when necessary. * Observes all safety rules, quality ...

Omni Inclusive

Warehouse Associate Lv1

Swedesboro, NJ · On-site

$15.75 - $18.75/hr

Warehouse Associate, Lv 1 This position is a member of the location warehouse team responsible for order pulling, inbound receiving, housekeeping and other warehouse tasks. This role is also ...

Subaru

Warehouse Associate (Florence)

Florence, NJ

$25/hr

Processes inbound orders using RF technology and following RDC special order parts (SOPs ... Help train other associates and new hires when necessary. * Observes all safety rules, quality ...

CapRock

Client Associate

Livingston, NJ · On-site

Client Associate Location: Livingston, NJ | Newport Beach, CA | Scottsdale, AZ Overview The Client ... Answer inbound inquiries related to portfolios, accounts, and transaction details. * Perform other ...

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Inbound Associate information

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the most commonly searched types of Inbound jobs in New Jersey?

The most popular types of Inbound jobs in New Jersey are:

What cities in New Jersey are hiring for Inbound Associate jobs?

Cities in New Jersey with the most Inbound Associate job openings:

Inbound Associate jobs near you

Inbound at Hoboken, New Jersey

Hoboken, NJ • On-site

FoundRae
See more jobs at FoundRaeexternal

Other

Posted 4 days ago

Job description

Foundrae Collection Inbound Manager

The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

Position Scope:

The Inbound Manager will work closely with the Sr Manager of Fulfillment and Operations Manager to oversee all operational aspects of the distribution center, ensuring efficient product flow, accurate order fulfillment, and timely delivery by managing staff, optimizing processes, maintaining inventory integrity, and upholding safety standards within the distribution facility, all while aiming to maximize productivity and cost-effectiveness.

Responsibilities: Staff Management:
  • Hire, train, and supervise production associates including receivers, pickers, replenishment, quality control, repair, and inventory control associates.
  • Assign tasks, monitor performance, and provide feedback to ensure productivity targets are met.
  • Address employee concerns and resolve conflicts.
  • Conduct performance evaluations and provide coaching.
Operational Oversight:
  • Plan and schedule daily production operations, including receiving, replenishment, quality control, repairs, and picking.
  • Monitor inventory levels and manage stock rotation to prevent shortages.
  • Implement process improvements to optimize efficiency and reduce errors.
  • Coordinate with Jewelers to ensure daily workload is executed in timely manner.
  • Support corporate team initiatives requiring inventory movement
  • Manage corporate employee orders
Quality Control:
  • Verify accuracy of incoming shipments and outgoing orders.
  • Conduct cycle counts to maintain inventory accuracy.
  • Identify and address quality issues to maintain product integrity.
Safety and Compliance:
  • Enforce safety regulations and procedures within the distribution center.
  • Conduct safety training and inspections to prevent accidents.
  • Ensure compliance with all applicable distribution center regulations.
Performance Metrics:
  • Track key performance indicators (KPIs) such as productivity, accuracy, and on-time delivery.
  • Analyze data to identify areas for improvement and implement corrective actions.
  • Report on operational performance to management.
Qualifications:
  • Previous leadership experience in inbound/production operations within a luxury environment
  • Previous luxury or jewelry distribution center experience
  • Minimum of High School degree required
  • Proficiency in Microsoft Office Suite, NetSuite, RF-Smart or similar business systems
  • Familiarity working with shipping vendors/systems preferred
  • Ability to quickly learn and apply system capabilities
  • Strong attention to detail and organization
  • Demonstrated ability to communicate regularly across teams as well as with customers and business contacts in a courteous and professional manner
  • Ability to lift, bend, carry and move packages weighing up to 25 pounds
  • Strong leadership and supervisory skills
  • Excellent analytical and problem-solving abilities
  • Excellent communication and interpersonal skills to collaborate with cross-functional teams
  • Ability to work under pressure and meet deadlines

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