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In Technical Communication Jobs in Illinois (NOW HIRING)

TestingXperts

Communication Manager Lead

Springfield, IL

$28K - $28K/yr

Phone and Skype - Bachelor's degree in Communications, Marketing, Journalism, Business ... technical writing experience preferred The Communication Lead will be responsible for internal ...

Macmillan Davies

Technical Recruiter

Mundelein, IL · On-site

Technical Recruiter | Early-Stage AI Startup | San Francisco We're partnering with an early-stage ... Strong written and verbal communication This is a rare shot at a foundational role in a company ...

Collabera

Technical Writer

Barrington, IL · On-site

Collabera is a leading end-to-end information technology services company established in 1991 ... and technical communication skills. • Previous project or team leadership experience ...

Collabera

Technical Writer

Barrington, IL · On-site

Proven ability to work independently and in teams Experience with user interface design and usability testing Strong interpersonal, verbal communication, presentation skills and technical ...

ICONMA

Technical writer

Lake Forest, IL

Experience in technical writing and/or procedure development, preferably in FDA regulated environment. Excellent communication skills and attention to detail Proficient with Microsoft Office (Excel ...

Ciena

Technical Editor

Ottawa, IL · On-site

Bachelor's degree in English, Communications, Writing, or a related field * 8+ years of professional editing and writing experience, preferably in technical fields * Excellent written and verbal ...

Harper College

Technical Manager

Palatine, IL · On-site

Ten years of progressive experience in a technical role. Must possess excellent verbal and written communications skills as well as the ability to grasp a quick understanding of new situations.

Harper College

Technical Manager

Palatine, IL · On-site

Ten years of progressive experience in a technical role. Must possess excellent verbal and written communications skills as well as the ability to grasp a quick understanding of new situations.

Harper College

Technical Manager

Palatine, IL · On-site

$105K - $126K/yr

Ten years of progressive experience in a technical role. Must possess excellent verbal and written communications skills as well as the ability to grasp a quick understanding of new situations.

Komatsu America Corp.

Lead Writer- Peoria, IL

Peoria, IL · On-site

$87.88 - $102/hr

Bachelor's degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate ...

New

Stantec

Project Manager (Routing & Siting)

Chicago, IL · On-site

$107K - $161K/yr

Skilled in communications and technical information exchange with clients, engineers and scientists, and government regulators and agencies, as well as non-technical communication to the public.

Motorola

Technical Program Manager

Tennessee, IL · On-site

$124K - $160K/yr

... communication. Program Leadership * Own the end-to-end delivery of complex, cross-functional ... Ensure programs are delivered on time, in scope, and to a high standard, stepping in to resolve ...

Motorola

Technical Program Manager

Chicago, IL · On-site

$132K - $172K/yr

... communication. Program Leadership * Own the end-to-end delivery of complex, cross-functional ... Ensure programs are delivered on time, in scope, and to a high standard, stepping in to resolve ...

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Technical Support Engineer (L1/Frontline Support)

Databento

Chicago, IL

Full-time

Re-posted 21 hours ago

Job description

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.

This role sits squarely at L1: you'll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

Responsibilities
  • Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
  • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
  • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
  • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
What we typically look for
  • Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.
  • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
  • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
  • Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
  • Experience at an early-stage startup is a plus.
Notice about phishing scams

Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.

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Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.

Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn't exactly match the qualifications listed, we still want to hear from you. Please apply!