In Seat Manager Jobs (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The In-Seat Server is responsible for serving guests in an assigned area with in-seat service. The employee is responsible for overseeing their assigned event location(s) during events. This may include taking individual orders, retrieving food items from concession stands and serving customers, or keeping items stocked on buffets. Employees must provide excellent guest service and maintain excellent attendance. Availability to work an event schedule based on the Iowa Cubs Baseball (March-September). Shifts include days, nights, weekends, and holidays. This position will work in all types of weather.

This role will pay an hourly rate of $15.00 and is tip eligible.

Benefits as per the union agreement.

This position will remain open until October 2, 2026.

• Demonstrate ability to meet the company standard for excellence in the areas of guest service.
• Maintains current "tickets" as orders are placed. Presents accurate final checks to the guest. Ability to accurately report client orders and appropriately add tax & service charge.
• Responsible for serving meals to guests or replenishing food for buffet service. Checks all food & beverages delivered to clients for accuracy and quality.
• Serve beverages, including alcoholic beverages, responsibly to guests. Accurately accounting for all alcohol served with a proper transaction.
• Ensure proper guest identification / age in accordance with local/state/federal regulations, ensuring no sale to minors. Communicates "last call" in designated areas. Report cut-off needs as required.
• Maintains positive and productive daily interactions with co-workers and guests. Meets the company uniform standards as well as maintaining a well-groomed appearance.
• Report any escalated safety, service, health, or guest intoxication concerns to management immediately.
• Carefully and respectfully listen and respond to customer requests and concerns. Communicating with management as required.
• Clean & polish equipment used for buffet set-up. Lock up refrigerators / liquor cabinets at end of shift.
• Maintains a clean & organized workspace in accordance with standard operating procedures for sanitization, health & safety standards.

• High school diploma or equivalent preferred.
• 1+ years' experience as a server or in the food service industry.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages).
• Professional interpersonal communication skills with co-workers, guests, and managers.
• Ability to maintain strict confidentiality with regard to private company information, including event guests and event contracts.
• Detail-oriented, organized, and able to multi-task & prioritize in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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