In Consumer Services Jobs in Michigan (NOW HIRING)

Lead Lending. Develop People. Make an Impact.

Forest Area Federal Credit Union is looking for an experienced and motivated Consumer Loan Manager to lead our Consumer Lending team.

This is an exciting opportunity for a lending professional who enjoys leading people, growing loan production, making sound lending decisions, improving processes, and creating an exceptional member experience.

As Consumer Loan Manager, you will oversee the Consumer Loan Department and help shape the future of consumer lending at Forest Area FCU. You'll work closely with branch leadership and teams across the organization to grow lending opportunities while maintaining strong credit quality, regulatory compliance, and efficient operations.

What You’ll Do

• Lead, coach, mentor, and develop the Consumer Lending team.


• Oversee the day-to-day functions of the Consumer Loan Department and ensure departmental goals are achieved.


• Develop and execute consumer lending strategies that support loan growth, profitability, and exceptional member service.


• Exercise loan approval authority within established limits and assist staff with complex lending decisions, escalations, and exceptions.


• Monitor consumer loan portfolio performance, including delinquency, charge-offs, loan quality, and risk trends.


• Identify opportunities to improve lending products, policies, procedures, workflows, and overall efficiency.


• Analyze lending production, portfolio performance, and key performance indicators to identify trends and recommend improvements.


• Partner with Retail Operations, Marketing, Collections, Compliance, Information Technology, and other departments to support lending and organizational initiatives.


• Collaborate with Marketing to develop consumer loan promotions and initiatives that support loan growth.


• Work with Information Technology and third-party vendors to optimize lending systems, underwriting tools, and operational processes.


• Coordinate consumer lending training, education, and professional development for lending staff.


• Keep executive leadership informed of key lending trends, operational risks, and departmental performance.


• Foster a culture of continuous improvement, teamwork, accountability, and member-focused service.

What We’re Looking For

The ideal candidate will have:

• 3–5 years of progressively responsible consumer lending experience, including supervisory or management experience.


• Thorough knowledge of consumer lending principles, underwriting, credit analysis, and loan servicing.


• Working knowledge of federal and state regulations affecting consumer lending.


• Proven leadership, coaching, mentoring, and employee development skills.


• Strong analytical and decision-making abilities, with experience interpreting lending reports and portfolio performance.


• Experience with automated underwriting systems, loan origination software, and core processing systems.


• A proven track record of selling and servicing loans.


• Excellent communication, interpersonal, relationship-building, and supervisory skills.


• Strong organizational, project management, and problem-solving abilities.


• Proficiency with Microsoft Office applications, including Excel and Word.

Education

A two-year college degree or completion of specialized certification/licensing, specialized vendor training, or job‑specific skills acquired through an apprenticeship program.

What We Offer

At Forest Area Federal Credit Union, we believe our employees are an important part of our success. We offer:

• Competitive salary: $60,000–$90,000


• Comprehensive health, dental, and vision insurance


• Retirement benefits


• Paid time off and paid holidays


• Professional development and training opportunities


• A collaborative and supportive work environment


• Opportunities for career growth and advancement

Why Forest Area Federal Credit Union?

At Forest Area FCU, we're more than a financial institution—we're invested in the success of our members, employees, and communities.

Our culture is built around five core values:

Respect | Integrity | Empowerment | Passion | Innovation

If you're a lending leader who is ready to develop people, drive lending growth, improve processes, and make a meaningful difference for members, we'd love to hear from you!

Forest Area Federal Credit Union is an Equal Opportunity Employer.