Import Manager Jobs in Troy, IL (NOW HIRING)

Global Transportation Supervisor - Compliance Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Job Summary: Responsible for ensuring the quality, accuracy, and regulatory integrity of the U.S. import compliance program. Oversees team operations, manages the customs entry audit and duty drawback programs, and acts as the main escalation point for import-related issues, including regulatory inquiries, broker performance, and classification disputes. Job Responsibilities: Team Supervision & Quality Assurance * Supervise daily workflow within the US Import domain, including transaction queue management, workload prioritization, and escalation triage * Conduct performance reviews and provide ongoing coaching * Contribute to merit and compensation decisions * Design and maintain quality assurance protocols with risk-tiered review structures and defined escalation triggers * Ensure team output meets compliance standards without requiring review of every transaction Import Entry Audit Program * Own and operate a systematic entry audit program for US import activity * Define and apply a risk-tiered sampling methodology using ACE data as the primary source * Categorize and track errors by type, classification, valuation, and country of origin * Report findings to management on a regular cadence * Monitor import entry error rate as a program metric Duty Drawback Program Management * Own the end-to-end data pipeline for the duty drawback program in coordination with the drawback broker * Maintain import-to-export entry linkage integrity * Manage the three-year statute timeline * Monitor claim submission rates against eligible entries * Evaluate broker performance against program expectations and escalate deficiencies Customs Broker & Forwarder Accountability * Manage relationships for US import lanes * Define and track KPIs (entry accuracy, classification error rate, liquidation cycle time, CF-28/29 response quality, AES filing accuracy) * Conduct structured performance reviews on a regular cadence * Distinguish between routine corrections and formal escalations, documenting both Regulatory Escalation & Independent Problem-Solving * Serve as the primary escalation point for regulatory questions, discrepancies, disputes, and government inquiries * Reconstruct incomplete entry records using ACE, Oracle GTM, and supplier documentation * Respond to CF-28/29 correspondence within required deadlines * Develop and defend HTS classification positions using GRI methodology, chapter notes, explanatory notes, and CROSS rulings * Determine when external counsel is needed and prepare complete referral documentation Compliance Metrics & Management Reporting * Monitor and report key import compliance metrics (error rate, drawback recovery rate, broker KPI performance, audit findings) * Deliver reporting on a structured cadence * Translate data into actionable insights for management SOP Ownership & Onboarding * Implement and maintain SOPs, compliance checklists, and classification workflow standards * Lead onboarding and functional training for new team members * Coordinate on regulatory developments, resource needs, and escalated matters requiring higher-level engagement Job Qualifications * Bachelor's Degree Logistics Management preferred Or * A minimum of 6 years' progressive experience in a related field required * 4-6 plus years' experience with import/export trade compliance and logistics. * 5 years Supervisory experience. * Expert knowledge of Supply Chain & Logistics terminology and lingo. * Knowledge of and experience with regional customs regulations on exports, import experience. US Trade regulations experience is a plus. * Knowledge of and experience with import/export documents and regulations supporting global business * Must be able to communicate effectively with different layers of the organization. * Experience with Global Trade Management systems. (Oracle GTM, Amber Road, etc.) * Proficient in web-based applications and MS Office * Experience and understanding of VAT regulations a plus * Experience and knowledge of other global import/export regulations a plus. * Qualified candidates must be interested in working within fast-paced, changing environment. * Must possess an elevated level of integrity and professionalism, including in dealing with complex and sensitive matters * Broker's License is a plus. Essential Physical Demands * Sitting: Frequently * Standing: Constantly * Walking: Frequently * Stooping, kneeling, crouching: Frequently * Reaching 30" to 72": Constantly * Eye/hand coordination: Constantly * Lifting (up to 50lbs): Frequently * Lifting Overhead: Occasionally * Carrying: Frequently * Twisting/Turning: Frequently * Fine Motor Coordination (keying, labeling): Occasionally * Fine Motor Coordination (pinch, tool use, stripping wire): Frequently * Fine Motor Coordination (pick & place small parts): Constantly * Gripping/Grasping: Frequently * Climb (more than 2 steps): Occasionally Working Environment * Work near moving machinery: Constant * Fumes or airborne particles: Frequent * Toxic or caustic chemicals: Frequent * Risk of electrical shock: Frequent * Extremes: heat (non-weather): Occasional * Non-climate controlled environment : Constant Is this role an individual contributor or does it have direct reports? This position manages people Level of Autonomy Work is accomplished with limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met. Compensation/ Benefits Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $72,000 to $90,000. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: * Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program * Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement * Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement * Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer #LI-DP1