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Import Customer Service Jobs in Illinois (NOW HIRING)

Coolbet

Implementation Consultant

Chicago, IL · On-site

... service as you guide customers through the initial setup, provisioning and early adoption stage of our product • Successfully transform and import customer data Qualifications : Required : • ...

Radius International, Inc.

Import Associate

Bensenville, IL · On-site

$20.50 - $26.75/hr

Customer Service: Act as the primary point of contact for international clients, addressing inquiries regarding order status, shipment details, and Import regulations. * Compliance Management: Stay ...

OCEANAIR Inc

Import Agent III

Itasca, IL · On-site

$31.25 - $38.46/hr

Import Agent III Location: 100% In Office: Itasca, IL Schedule: Monday-Friday, 8:30 AM-5:30 PM ... Identify opportunities to improve processes, efficiency, accuracy, and customer service.

Coolbet

Implementation Consultant

Chicago, IL · On-site

... customer service as you guide customers through the initial setup, provisioning and early adoption stage of our product * Successfully transform and import customer data We may use artificial ...

LOGISTEED America

Import Manager

Elk Grove Village, IL · On-site

The Import Manager's role will oversee the Freight Forwarding import operations business. The ... Experience with direct customer service, quoting, and supporting sales process. * Ability to visit ...

JAS

Air Import Specialist

Chicago, IL · On-site

$60K - $65K/yr

The Air Import Specialist is responsible for managing air import shipments, ensuring high-quality ... Receive the customer service transmissions, and send them to the warehouses / warehouses before 8 ...

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Import Customer Service information

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How much do import customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for import customer service in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is an import customer service representative?

Import Customer Service representatives are professionals who manage and coordinate the process of bringing goods from international suppliers into a country. They act as the primary point of contact between importers, shipping companies, customs authorities, and customers. Their responsibilities include tracking shipments, ensuring compliance with customs regulations, handling documentation, and resolving any issues that arise during the import process. By providing timely updates and support, they help ensure that imported goods arrive efficiently and without unnecessary delays.

What are the key skills and qualifications needed to thrive as an import customer service representative?

To thrive as an Import Customer Service representative, you need strong knowledge of international shipping regulations, import documentation, and logistics processes, often supported by a background in supply chain or logistics. Familiarity with freight management systems, customs clearance platforms, and proficiency in Microsoft Office are typically required. Excellent communication, attention to detail, and problem-solving skills help build client relationships and resolve shipment issues efficiently. These skills ensure smooth import operations, compliance with regulations, and high levels of customer satisfaction.

What are some common challenges faced by import customer service professionals and how can they be managed?

Import Customer Service professionals often navigate challenges such as coordinating with multiple international partners, handling customs documentation, and managing shipment delays. Effective communication and strong organizational skills are essential to keep processes running smoothly. Familiarity with import regulations and proactive problem-solving help prevent issues and ensure customer satisfaction. Building strong relationships with freight forwarders, customs brokers, and internal teams also contributes to efficient issue resolution and smoother operations.

What is the difference between Import Customer Service vs Export Customer Service?

AspectImport Customer ServiceExport Customer Service
Primary FocusHandling inbound shipments, assisting customers with imported goodsManaging outbound shipments, coordinating export processes
Work EnvironmentWarehouses, logistics centers, customer support centersLogistics offices, shipping departments, customer support centers
Required SkillsKnowledge of import regulations, communication skills, problem-solvingUnderstanding export procedures, documentation, communication skills

Both roles involve customer support within logistics but focus on different sides of the supply chain. Import Customer Service deals with inbound shipments and import regulations, while Export Customer Service manages outbound shipments and export documentation. They share similar skills but differ in their operational focus.

Import Customer Service jobs near you
Infographic showing various Import Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Import Operations

Elk Grove Village, IL • On-site

NNR Global Logistics USA Inc.
201 - 500 employees
Learn more about NNR Global Logistics USA Inc.external

$25 - $28/hr

Full-time

Posted 27 days ago

Job description

Job Summary 

Import Operations is responsible for performing break bulk operations and import customer service duties to process the documentation necessary for import freight to clear US Customs and delivered to the final consignee in a timely and safe manner in accordance with governmental regulations. 

Duties & Functions 

Essential: 

· Coordinates with Agents and partners and ensure that all import shipments are properly documented. 

· Sort, process and distribute all documentation for incoming consolidations and direct shipments. 

· Study various modes of transportation to ascertain the most efficient and timely movement of freight for forwarding and delivery. 

· Make I/T entries for on-forwarding of shipments to all destinations and arrange transportation to said destination. 

· Ensure that all documents required by U.S. Customs regulations are correct and complete to include customer compliance under the supervision of the designated
Customs Brokers. 

· Negotiate with trucking companies and airlines to obtain rates and guarantee of delivery. 

· Arrange local deliveries for NNR customers after customs clearance when appropriate. 

· Issue invoices to customers. 

· Set up all necessary arrangements indicated on Advance Information for the smooth movement of import freight. 

· Provide quotations in response to customers and internal requests including overseas partners. 

· Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc. 

· Assist in the implementation of customer service policies and procedures to ensure that the service that is being provided is of the appropriate standard and level. 

· Perform other duties as requested by management.

QUALIFICATION STANDARDS 

Education & Experience: 

· Minimum requirement High School diploma or GED. 

· Proficient with Microsoft Office applications. 

· Ability to use basic math skills to calculate duties and freight, storage and other charges. 

· Solid understanding of the international forwarding business.  

Physical requirements: 

· Flexible and long hours sometimes required. 

· Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects. Overnight travel may be required.

· Overnight travel may be required.

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