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Import Customer Service Jobs (NOW HIRING)

Weida Freight System, Inc.

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Import Coordinator

Compton, CA · On-site

$25 - $30/hr

We are seeking a detail-oriented and customer-focused Import Customer Service Representative with freight forwarding experience. The ideal candidate will handle the full import process for ocean and ...

Coolbet

Implementation Consultant

Chicago, IL · On-site

... service as you guide customers through the initial setup, provisioning and early adoption stage of our product • Successfully transform and import customer data Qualifications : Required : • ...

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How much do import customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for import customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an import customer service representative?

Import Customer Service representatives are professionals who manage and coordinate the process of bringing goods from international suppliers into a country. They act as the primary point of contact between importers, shipping companies, customs authorities, and customers. Their responsibilities include tracking shipments, ensuring compliance with customs regulations, handling documentation, and resolving any issues that arise during the import process. By providing timely updates and support, they help ensure that imported goods arrive efficiently and without unnecessary delays.

What are the key skills and qualifications needed to thrive as an import customer service representative?

To thrive as an Import Customer Service representative, you need strong knowledge of international shipping regulations, import documentation, and logistics processes, often supported by a background in supply chain or logistics. Familiarity with freight management systems, customs clearance platforms, and proficiency in Microsoft Office are typically required. Excellent communication, attention to detail, and problem-solving skills help build client relationships and resolve shipment issues efficiently. These skills ensure smooth import operations, compliance with regulations, and high levels of customer satisfaction.

What are some common challenges faced by import customer service professionals and how can they be managed?

Import Customer Service professionals often navigate challenges such as coordinating with multiple international partners, handling customs documentation, and managing shipment delays. Effective communication and strong organizational skills are essential to keep processes running smoothly. Familiarity with import regulations and proactive problem-solving help prevent issues and ensure customer satisfaction. Building strong relationships with freight forwarders, customs brokers, and internal teams also contributes to efficient issue resolution and smoother operations.

What is the difference between Import Customer Service vs Export Customer Service?

AspectImport Customer ServiceExport Customer Service
Primary FocusHandling inbound shipments, assisting customers with imported goodsManaging outbound shipments, coordinating export processes
Work EnvironmentWarehouses, logistics centers, customer support centersLogistics offices, shipping departments, customer support centers
Required SkillsKnowledge of import regulations, communication skills, problem-solvingUnderstanding export procedures, documentation, communication skills

Both roles involve customer support within logistics but focus on different sides of the supply chain. Import Customer Service deals with inbound shipments and import regulations, while Export Customer Service manages outbound shipments and export documentation. They share similar skills but differ in their operational focus.

What states have the most Import Customer Service jobs?

States with the most job openings for Import Customer Service jobs include:

Import Customer Service jobs near you
Infographic showing various Import Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Import

Tempe, AZ

MSC Mediterranean Shipping Company SA
See more jobs at MSC Mediterranean Shipping Company SAexternal

$15.50 - $21.25/hr

Full-time

Posted 18 days ago

Job description

This position provides exceptional support to clients regarding import shipments by responding promptly and accurately to inquiries received through the US - CS Import queue in Dynamics, phone, or email.

The role is responsible for addressing shipment-related questions and issues, maintaining accurate transaction logs, properly categorizing Dynamics cases, and ensuring all required information is captured to support data integrity and management analysis. The position also maintains established productivity and service standards in alignment with the Manager and Company expectations.

Key Responsibilities

  • Resolving cases and answering calls promptly and accurately using Dynamics and 8x8 systems.
  • Ensuring that cases are categorized and include the necessary information according to the subject matter.
  • Redirecting inquiries to the appropriate parties if Import Customer Service is unable to provide a correct response.
  • Completing assigned tasks before taking breaks, lunch, or ending the workday.
  • Ensuring that all inquiries are handled and followed through until resolution to ensure good customer experience (CX).
  • Maintaining productivity and service level standards as set by the Manager and the Company.
  • Ensuring that quality standards are met for all inquiries handled.
  • Maintaining a high standard of professionalism in all interactions with internal and external customers.
  • Collaborate closely with the Import Customer Service Management to align goals and initiatives.
  • Foster a collaborative environment within the ICS team and other divisions to enhance overall performance.
  • Communicate effectively with team members, providing clear guidance and support
  • Perform other duties as assigned by management to support the overall objectives of the ICS team.

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