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Implementation Jobs in Green Bay, WI (NOW HIRING)

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

⬅ Back to Career Opportunities Sr. Genesys CX Implementation Engineer Location: Remote EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin ...

Kosmos

Quality Manager

New Franken, WI · On-site

$90K - $125K/yr

Determine root causes, define and implement corrective actions. * Clearly convey non-conformance to customers using a variety of formats. * Review customer documentation to ensure the requirements ...

Kosmos

Quality Manager

Manitowoc, WI · On-site

$90K - $125K/yr

Determine root causes, define and implement corrective actions. * Clearly convey non-conformance to customers using a variety of formats. * Review customer documentation to ensure the requirements ...

Kosmos

Quality Manager

Manitowoc, WI

$100K - $140K/yr

Determine root causes, define and implement corrective actions. * Clearly convey non-conformance to customers using a variety of formats. * Review customer documentation to ensure the requirements ...

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All JobsImplementation JobsImplementation Jobs in Green Bay, WI

Implementation information

See Green Bay, WI salary details

$37.9K

$100.7K

$163.4K

How much do implementation jobs pay per year?

As of Aug 26, 2026, the average yearly pay for implementation in Green Bay, WI is $100,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $117,700.00 per year, depending on experience, location, and employer.

What does an implementation specialist do?

An Implementation Specialist is responsible for managing the deployment and integration of new software, systems, or processes within an organization. They work closely with clients or internal teams to understand requirements, configure solutions, and ensure a smooth transition from old to new systems. Their duties often include training users, troubleshooting issues, and providing ongoing support to ensure successful adoption. Implementation Specialists play a key role in helping organizations maximize the value of their new technologies or processes.

What are the key skills and qualifications needed to thrive as an implementation specialist?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a relevant degree or experience in IT, business, or a related field. Familiarity with CRM or ERP systems, API integrations, and project management tools like Jira or Asana is typically required. Outstanding communication, problem-solving, and customer service skills set top performers apart in this role. These abilities are crucial for ensuring smooth client onboarding, efficient system integration, and maintaining high customer satisfaction.

What are some common challenges faced in an implementation role, and how can candidates prepare for them?

Professionals in Implementation roles often encounter challenges such as managing multiple client projects simultaneously, adapting to changing requirements, and ensuring effective communication between technical teams and clients. To prepare, candidates should develop strong organizational and project management skills, as well as the ability to translate technical information into clear, client-friendly language. Building experience with common project management tools and practicing active listening can also help candidates excel in this collaborative and fast-paced environment.

What is an implementation job?

An implementation job involves executing plans to deploy and integrate new systems, software, or processes within an organization. It requires project management skills, technical knowledge, and the ability to coordinate with teams to ensure successful delivery and adoption.

What are the most commonly searched types of Implementation jobs in Green Bay, WI?

The most popular types of Implementation jobs in Green Bay, WI are:

What job categories do people searching Implementation jobs in Green Bay, WI look for?

The top searched job categories for Implementation jobs in Green Bay, WI are:

What cities near Green Bay, WI are hiring for Implementation jobs?

Cities near Green Bay, WI with the most Implementation job openings:

Implementation jobs near you
Infographic showing various Implementation job openings in Green Bay, WI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $100,688 per year, or $48.4 per hour.

Sr. Genesys CX Implementation Engineer

Appleton, WI • On-site, Remote

EDCi
IT Services • 51 - 200 employees
Learn more about EDCiexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

⬅ Back to Career Opportunities
Sr. Genesys CX Implementation Engineer
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide "world class services" while maintaining the highest level of quality.
Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match

And much more!
RESPONSIBILITIES:
  • Acts as the Lead Engineer for Genesys implementation and upgrade projects
  • Preform project and support tasks for Genesys products and solutions
  • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
  • Contribute to the solution architectural design
  • Coordinate and write technical papers, articles, standard operating procedures and best practices
  • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
  • Ability to balance both support and project work when applicable; able to meet support/project milestones
  • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:
  • 5+ years IP Telephony/VoIP experience is Required
  • Knowledge of VoIP equipment, implementations and support Required
  • 3+ years experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Could CX certification is a plus
  • Knowledge of Media / Voice gateway knowledge Preferred
  • Knowledge of SIP Protocol implementation and support Preferred
  • BS preferred, Associate's degree in IT related field Required
  • Excellent client service attitude and team focus
  • Understand best practices for a service organization
  • Development Skills/certifications as a plus are:
    • Java/Java Script
    • HTML
    • Rest WEB Services
    • Genesys Cloud CX API's
    • Microsoft SQL Server
    • Web-services, 3rd party API's

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:
  • 1+ years experience in network administration and support is a Plus
  • NET development or C# Experience is a Plus
  • Experience with Microsoft SQL Stored procedures is a Plus

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