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Implementation Representative Jobs in California

Pivot

Implementation Project Manager

Santa Clara, CA · On-site

$127K/yr

... work Implementation Project Manager oversees and manages complex projects from beginning to ... Represent Pivot Interiors at client project/construction meetings to coordinate furniture ...

Pivot

Implementation Project Manager

Fremont, CA · On-site

$127K/yr

... work Implementation Project Manager oversees and manages complex projects from beginning to ... Represent Pivot Interiors at client project/construction meetings to coordinate furniture ...

Pivot

Implementation Project Manager

Fremont, CA · On-site

$52.26 - $70.71/hr

... work Implementation Project Manager oversees and manages complex projects from beginning to ... Represent Pivot Interiors at client project/construction meetings to coordinate furniture ...

Colas

Category Lead - Coupa Implementation

Brea, CA · On-site

$98K - $120K/yr

... representing and establishing the category management function within the platform. This role is ... and implement standardized category management and sourcing processes in Coupa, ensuring ...

Colas

Category Lead - Coupa Implementation

Brea, CA

$98K - $120K/yr

... representing and establishing the category management function within the platform. This role is ... and implement standardized category management and sourcing processes in Coupa, ensuring ...

Yurok Tribe

Restoration Implementation Foreman

Klamath, CA · On-site

$34.04 - $56.24/hr

This position will plan and supervise field operations for tribal instream and upslope restoration implementation projects, and may work with contractors, consultants, and representatives of local ...

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Implementation Representative information

What are Implementation Representatives?

Implementation Representatives are professionals who manage the process of introducing and integrating new products, services, or systems into a client’s environment. They work closely with clients to understand their needs, configure solutions, and ensure a smooth transition from sales to full product usage. Their responsibilities often include training users, troubleshooting issues, and acting as a liaison between the client and the company’s technical teams. Strong communication, project management, and problem-solving skills are essential for this role.

What are some common challenges Implementation Representatives face during client onboarding, and how can they overcome them?

Implementation Representatives often encounter challenges such as managing client expectations, addressing unique technical requirements, and ensuring seamless communication between internal teams and clients. To overcome these, it's important to establish clear timelines, maintain proactive and transparent communication, and leverage project management tools to track progress. Building strong relationships with both clients and cross-functional teams helps ensure issues are identified early and solutions are implemented efficiently.

What are the key skills and qualifications needed to thrive as an Implementation Representative, and why are they important?

To thrive as an Implementation Representative, you need a strong understanding of project management principles, client onboarding processes, and often a bachelor's degree in business or a related field. Familiarity with CRM software, workflow management tools, and sometimes specific certifications like PMP or Six Sigma is highly valued. Excellent communication, problem-solving abilities, and organizational skills help build client trust and ensure smooth project delivery. These skills are crucial for successfully guiding clients through implementation, ensuring satisfaction, and driving long-term success for both the client and company.

What is the difference between Implementation Representative vs Customer Support Specialist?

AspectImplementation RepresentativeCustomer Support Specialist
Required CredentialsTypically requires technical certifications or industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentPrimarily on-site or client-facing, involved in onboarding and setupMostly call centers or online support, focused on troubleshooting
Employer & Industry UsageUsed in tech, software, and service industries during product deploymentCommon across various industries for ongoing customer assistance
Search & Comparison IntentPeople compare roles related to product implementation and deploymentPeople compare roles focused on customer service and issue resolution

The Implementation Representative and Customer Support Specialist roles differ mainly in their focus and responsibilities. Implementation Representatives handle onboarding, technical setup, and deployment of products, often requiring technical certifications. Customer Support Specialists focus on troubleshooting, answering questions, and maintaining customer satisfaction. While both roles involve client interaction, their work environments and skill requirements vary significantly.

What cities in California are hiring for Implementation Representative jobs? Cities in California with the most Implementation Representative job openings:
Implementation Representative jobs near you
Infographic showing various Implementation Representative job openings in California as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.
Program Manager, Customer Implementation

Program Manager, Customer Implementation

Ready

San Francisco, CA • On-site, Remote

$180K - $190K/yr

Full-time

Posted yesterday

Job description

We are seeking a dynamic, mission-driven Program Manager to join Ready\'s P3 team as an individual contributor. In this role, you will directly manage customer implementations on a client-by-client basis—ensuring complex, multi-stakeholder projects move from mandate to execution with clarity, momentum, and high quality. You will partner closely with embedded engineers and product teams to translate customer needs into technical requirements, while serving as a trusted partner to government stakeholders.

The ideal candidate brings strong program management discipline, technical fluency, and a growth mindset—using modern tools, including AI, to streamline workflows, surface insights, and deliver exceptional customer outcomes.

About your role at Ready ⚡️

  • Manage end-to-end implementations for your assigned customers, driving structured cadences, managing dependencies and risks, and ensuring projects stay on track, within scope, and aligned with program requirements.

  • Partner closely with product and engineering to gather requirements, scope work, write clear requirements and acceptance criteria, and shepherd issues through the development lifecycle.

  • Represent customer needs to cross-functional teams—including engineering, product, design, and policy—ensuring alignment between program realities and platform direction, and contributing to prioritization tradeoffs.

  • Guide state and local partners through program onboarding and execution, translating policy and grant requirements into clear, actionable workflows.

  • Use modern PM tooling (Linear, Notion, Slack) and AI-driven workflows to manage project health, document decisions, and create transparency across stakeholders.

  • Build trusted relationships with agency staff and decision-makers, enabling Ready to deepen value over time and expand into adjacent program areas.

  • Stay current on federal and state policy developments relevant to your customers, distilling insights into practical guidance.

  • Contribute to team processes, shared learning, and best practices, offering insight and expertise without managing direct reports.

  • Occasionally represent Ready externally at convenings, workshops, and strategic meetings with public-sector partners.

A bit about you 🥇

  • Proven success in program or project management roles managing complex, multi-stakeholder implementations, ideally in fast-paced or high-growth environments.

  • Experience gathering requirements and partnering with engineering teams to ship software, data, or technical products—comfortable writing user stories, defining acceptance criteria, and working through scoping tradeoffs.

  • Technically fluent—able to adopt new tools quickly and use them to improve efficiency and insight, with hands-on experience in modern PM and collaboration platforms (Linear, Notion, Slack, AI platforms like Claude or ChatGPT).

  • Deep familiarity with how federal funding and compliance requirements flow through state and local government; experience in broadband, infrastructure, or related programs is a plus.

  • Experience implementing technical or data-driven solutions with or within government (GovTech, civic tech, federal grant programs, etc.).

  • Ability to quickly understand and interpret policy frameworks and translate them into actionable guidance.

  • Exceptional communication, relationship-building, and stakeholder-management skills—comfortable operating across technical and non-technical audiences.

  • Strong analytical and critical-thinking abilities, with an instinct for anticipating risks and opportunities.

  • A proactive self-starter who thrives with ownership and autonomy, while collaborating effectively across teams.

  • Bachelor\'s degree in a related field (technology, business, public policy, communications, or similar); master\'s degree a plus.

  • Familiarity with project management methodologies or certifications (PMP, Agile, Scrum) is a plus.

About Ready 🚀

  • Creative problem solvers approaching a legacy industry with a new point of view

  • Humble but ambitious, knowledgeable but curious, persistent but not obnoxious

  • Concise and effective in written and spoken communication

  • Comfortable working remotely with some travel

  • One team, one dream

About what you get…

  • Competitive salary plus meaningful equity upside; The salary range is $180k-$190k

  • Comprehensive (and ever-expanding) benefits for employees and their dependents

  • Opportunities to learn and grow – all things startups

  • A chance to play a role in defining the roadmap as we realize success in the United States and pursue the bolder vision of tackling the global market

  • To get away - we all convene 1-2x / year for teamwide retreats

  • We’re actively shaping our benefits program: have a say in which benefits matter to you

Apply