Implementation Manager Jobs in Wonder Lake, IL (NOW HIRING)

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

Digital Management, Inc. (DMI) is seeking a Depot Team Lead to support its device provisioning and deployment operations. This position is responsible for providing day-to-day leadership to depot team members while coordinating project activities, maintaining project documentation, supporting device configurations, and ensuring shipping and receiving activities are completed accurately and on schedule.

The Depot Team Lead will serve as a key point of contact for the team and will work closely with internal stakeholders and T-Mobile Implementation Managers to support successful project execution, maintain effective communication, and ensure operational and client requirements are met.

Duties and Responsibilities:

• Provide day-to-day leadership, direction, and support to depot team members to ensure project and operational priorities are completed accurately and on time.
• Conduct and document monthly Candor Connects with direct reports to provide feedback, discuss performance and development, address concerns, and maintain open communication.
• Train and cross-train team members on projects, device configurations, processes, and other depot responsibilities.
• Assist in resolving team conflicts and operational concerns, escalating issues to management or Human Resources when appropriate.
• Create, maintain, and organize comprehensive documentation for ongoing projects to ensure information is accurate and accessible to appropriate stakeholders.
• Communicate project requirements, changes, priorities, and status updates to team members to ensure alignment throughout the deployment process.
• Oversee assigned deployment projects, monitor progress, and ensure established timelines and project requirements are met.
• Actively participate in device and project configurations to support accurate and timely completion of deployment activities.
• Maintain effective communication with cross-functional teams and external project partners, including T-Mobile Implementation Managers, to coordinate activities, address issues, and support project success.
• Receive incoming freight shipments, verify box counts, inspect shipments, and document damaged items, shortages, or discrepancies.
• Prepare devices and equipment for deployment, including affixing batteries to device sleds and coupling protective sleds to devices as required.
• Assemble or select appropriate shipping containers and package devices using spacers, fillers, protective padding, and other required materials.
• Verify shipping information and affix appropriate shipping labels to packed cartons.
• Scan completed containers and close shipping records within the inventory system.
• Stage outgoing shipments for pickup by freight carriers.
• Print Dymo labels and Zebra asset tags to support device identification, inventory management, deployment, and asset tracking.
• Perform asset tagging, inventory counts, quality checks, and other depot-related assignments as needed.
• Monitor workflow and identify potential delays, quality concerns, or operational issues that could impact project completion.
• Support continuous improvement of depot processes, workflow, quality, and overall operational efficiency

Required Skills & Certifications: 

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Previous experience in device provisioning, depot operations, shipping and receiving, logistics, inventory management, mobility services, or a related environment preferred.
• Previous experience in a Team Lead, supervisory, or project coordination capacity preferred.
• Strong leadership and interpersonal skills with the ability to coach, train, and provide direction to team members.
• Strong organizational and time-management skills with the ability to manage multiple projects and priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail with a focus on accuracy, quality, and meeting deadlines.
• Ability to effectively communicate and collaborate with employees, leadership, cross-functional teams, and external partners.
• Strong problem-solving and conflict-resolution skills.
• Experience with device configuration, deployment processes, inventory systems, or asset management preferred.
• Experience with Dymo and Zebra labeling equipment is a plus.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements:

• Ability to lift and carry up to 30 pounds.
• Ability to perform shipping, receiving, packing, staging, inventory, and other depot-related duties as required.

Location: Onsite- 1397 Barclay Blvd. Buffalo Grove, IL 60089

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. 

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.