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Implementation Manager Jobs in Rochester Hills, MI

HILTI

Implementation & Service Specialist

Detroit, MI · On-site

Track, Fleet Management, Health & Safety, Productivity Software, etc.). The role requires close ... During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to ...

Recar

CRO Implementation Specialist

Troy, MI · On-site

$75K - $104K/yr

Implement A/B and multivariate tests using tools like Optimizely. * Ensure website functionality and performance during testing phases. * Troubleshoot and resolve technical issues related to CRO ...

Slate Auto

CRO Implementation Specialist

Troy, MI · On-site

$75K - $104K/yr

Implement A/B and multivariate tests using tools like Optimizely. * Ensure website functionality and performance during testing phases. * Troubleshoot and resolve technical issues related to CRO ...

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All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Rochester Hills, MI

Implementation Manager information

See Rochester Hills, MI salary details

$35.9K

$95.3K

$154.6K

How much do implementation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for implementation manager in Rochester Hills, MI is $95,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $111,400.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
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What cities near Rochester Hills, MI are hiring for Implementation Manager jobs?

Cities near Rochester Hills, MI with the most Implementation Manager job openings:

Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $95,284 per year, or $45.8 per hour.

Implementation & Service Specialist

Detroit, MI • On-site

HILTI
See more jobs at HILTIexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Turning powerful solutions into lasting customer success.
The role of the Implementation & Service Specialist (ISS) is to manage the execution phase of the solution selling offering (ON!Track, Fleet Management, Health & Safety, Productivity Software, etc.). The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate customer experience. In this role you will also grow & protect the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.
This role can require up to 85% travel during high demand times due to territory size.
What You'll do
  • Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company's position or market share within the territory.
  • Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions.
  • Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools.
  • Demonstrate consultative selling; convince customers that they have a need for a product or service.
  • Demo Hilti products and services in person, face-to-face, with customers.
  • Train the customer on Hilti Tool Service Solutions at all levels of the company.
  • Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies.
  • Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer's processes.
  • Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service).
  • Collaborate with field sales team in contract negotiations with customers; assess risk and reach profitable agreements and long-term customer engagement.
  • During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work.
  • Represent Hilti in customer project meetings and follow up with existing customer platforms to sell additional training services, webinars, and collect feedback from our key users.
  • Additional duties as assigned.

What You'll Bring
  • High School Diploma or GED, required.
  • Bachelor's Degree or equivalent work experience, preferred.
  • Minimum two (2) years' experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required.
  • Knowledge of construction methods and practices as they relate to Hilti products, preferred.
  • Knowledge of lean methodologies and process optimization experience, preferred.
  • Understanding of entire project team (PM's, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred.
  • Demonstrated aptitude of cold-calling skills at customer offices and jobsites required.
  • Ability to deal with ambiguity; thrive both independently and in a team environment.
  • Demonstrated ability to develop engaged customer relationships and implement strategic concepts.
  • Ability to bring an ownership mindset with excellent time and territory management skills.
  • Must be persuasive, opportunity driven, customer experience focused, and a great collaborator.
  • Must be able to build prospects and business relationships.
  • Proficient computer skills including MS Office Suite and smartphones.
  • Must maintain a professional business appearance in accordance with Hilti North America dress policy at all times.

Vehicle/Driver's License Requirements:
  • Company vehicle provided for carrying equipment for product demonstration & implementation purposes.
  • Must have valid US driver's license and comply with Hilti North America Fleet Safety Policy requirements.
  • Responsible prudent care and protection of company assets.

What's In It for You
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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